I hired a camper van to take my son for a trip to the Peak District. We had a great time and Nomad Campervans/Vaaroom were brilliant. Excellent customer service and care, the van was great. Niki was a... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... Se mere
Virksomheden har svaret
Returning customer again! We have rented from these guys multiple times, and every time we keep coming back, they this is due to the amazing customer service and value for money they offer! Cap... Se mere
Virksomheden har svaret
Our first camping experience went great thanks to the well mentained and spacious campervan. We have seen a few historical sites and natural amenities across Welsh and Cumbria. Took overnight st... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The UK's No. 1 Motorhome Hire Company
Kontaktoplysninger
857 London Road, RM20 3AT, Thurrock, Storbritannien
- 03304035164
- admin@vaaroom.com
- vaaroom.com
5 star service
5 star service, great van, easy to deal with, it was a pleasure hiring from Vaaroom. Great prices as well.
20. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
We very much appreciate the time taken to write this review and great to see another happy Guest. Come and see us again very soon.
Motorhome was perfect size and very…
Motorhome was perfect size and very clean and virtually brand new. Great service by all the staff I dealt with.
13. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Great to hear you enjoyed the brand new Weinsberg Motorhome and I will personally thank all the staff for providing a 5 star service. We cannot wait to welcome you and family & friends again very soon.
Great service
Great service. had a brilliant time.
Kids loved the motor home. Planning another adventure soon.
18. april 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Nicholas we really appreciate you taking the time to write a review and we cannot wait to welcome you and Family & friends again very soon.
Had a great long weekend away ..,
Had a great long weekend away renting a VW Camper with Vaaroom..
All paperwork pre-done before picking up so very quick to get on the road..
Amy was very good at calling back and pricing up etc ..
12. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you for taking the time to write this review we very much appreciate it. I will thank Amy for her continued 5 star service and we cannot wait to welcome you and family and friends again very soon.
Great Van at a very good price
Great Van at a very good price. Office Staff extremely helpful.
15. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Michael I will thank the staff personally and we cannot wait to welcome you and family & friends again very soon.
A little gem, but keep it quite!
It hurts me to write this as I don’t want anyone to know what a little gem I have found in Vaaroom!! They are so nice and helpful, I hired my first camper van from them a VW T6.1. What a godsend at the British Grand Prix, so happy with it I’ve extended the hire for another week for Goodwood. Sharon so nice and explains the hire process so clearly, I would highly recommend you give them a go, they don’t disappoint
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Mr Davis we are so glad you are enjoying our Nomad Campervan. I will thank Sharon personally for her dedication to Guest service and we cannot wait to welcome you and family and friends again very soon.
So far so good
So far so good. We have booked a camper van for our trip in July next year. Sharon could not have been more helpful. Roll on 2025.
3. juli 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Great to see Sharon providing her usual level of Guest service and I will thank her personally. We cannot wait to welcome you in 2025 and hopefully we will exceed your expectations for another 5 star review after your hire.
Besvarelse fra Vaaroom Ltd
Thank you Dominique we are very happy that you reviewed us as providing excellent service and even more excited that we can look forward to welcoming you back in the future.
Making life happen ❤️
I have just had a fantastic experience with Vaaroom!! I would recommend this company and their vans to anyone who is interested in hiring a van !!
The booking was so easy and if you phoned them you had a lady (sorry didn’t get your name ) she was so helpful with queries
I had questions about the gas bottle when we first got the van I emailed and she came back so promptly the guy who worked at the place where you pick up the van called us to help with the query within 10 mins we have no fault with the admin at all so professional
When collecting the van we met Anna who was so nice showed us in depth where everything was it was luxurious clean and such a high spec brand new 24 plate
I was so excited for our trip to Stonehenge summer solstice
We had the most awesome weekend the motorhome just cemented our trip
I urge anyone to use this company as they where fantastic from start to finish
I would like to say a massive THANK YOU 🙏 to you all !!
Happy Summer
Mel and Chris ❤️
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Mel & Chris I will personally thank Sharon and Amy in the Guest service team and Ana at the depot for providing the 5 star service that we have built our reputation on. We cannot wait to welcome you and family and friends again very soon. Happy Summer to you and your closest also.
Don't hesitate to book - these guys are great!
Amazing company - can't believe how much fun we had in the VW for 3 days. Both the booking team and the depot team were great - very helpful. Price point was spot on - have already recommended to everyone we know!
29. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Ellen we appreciate your time taken to write a review and I am so glad you enjoyed our Nomad Campervan. We cannot wait to welcome you and everyone you have recommended us to in the very near future.
very good customer service
very good customer service
decent prices
good campers
recommended :)
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Lorenzo we very much appreciate you taking the time to writ a review and we cannot wait to welcome you and family and friends again very soon.
100% recommend and great customer service
Just returned the Campervan this morning after a long weekend. From booking the campervan to collecting it and returning it, the customer service was brilliant. Very friendly and helpful on the phone, email and in person. I didn’t catch the guys name at the depot but he went over everything before I drove it away and answered any questions I had. Also, Sharon and Amy were so friendly and helpful.
The campervan was clean and easy to use.
Would definitely recommend Vaaroom and we are booking again for a trip in a couple of months
Geoff
28. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Geoff great to see the whole team offering the same 5 star service. I will thank them all including Niki and Raivis at the depot and we cannot wait to welcome you again in the very near future.
Dishonest practices and bad customer service
**Title: Horrible Customer Service and Dishonest Practices**
I recently rented a brand new motorhome from Vaaroom and had an incredibly disappointing experience. It's important to note that this review is not about the money but rather about the awful customer service and questionable intentions of this company.
Upon picking up the vehicle, we noticed a few light scratches on the left mirror and pointed them out. The employee assured us that minor wear and tear like this wouldn't be an issue unless it was significant damage. We signed the paperwork, had a good trip, and returned the motorhome in excellent condition, with only some very light scratches on the plastic window, which we again pointed out.
The same employee assured us these minor scratches were inconsequential due to the narrow, branch-lined roads near their rental facility. However, when we returned home, we were met with silence. Despite being told we were first in line when calling, my calls were ignored. An email sent on May 9th went unanswered, and a subsequent call on May 15th promised a response by May 17th, which never came. Finally, on May 20th, I reached them again, only to be informed they decided to withhold our deposit.
It's clear that Vaaroom is a company that makes money by holding onto people's deposits and creating excuses not to return them. Even with full insurance, we had to pay for normal wear and tear, which speaks volumes about their poor customer service and management. Despite cleaning and maintaining the vehicle meticulously, we were left feeling cheated.
I strongly advise against renting from Vaaroom. Their dishonest practices and terrible customer service will leave you frustrated and out of pocket. Save yourself the trouble and choose a more reputable rental company.
3. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Dear Consumer and all interested parties reading this response.
I honestly wish that I could upload the photos of the alleged 'wear and tear' but as I cannot I will have to describe the new damage to our brand new £80,000 Motorhome which was rented for the first time by this Consumer.
Multiple scratches down the whole length of the Motorhome including panels and windows.
I also need to add that after being asked to provide the pictures of the damage to the Broker Goboony, who the Consumer booked our Motorhome through, concluded the following in response to their complaint;
Final decision Goboony Support Team
"Hello, We have come to the decision that the traveller is liable to cover the damage cost as per the advertisers request"
I would also like to point out that we are a Company that prides ourself on being honest and transparent and list all of our charges in our terms and conditions, which our Guests sign prior to renting, including the following;
'Habitation window (scratches). Scratched or scarred Habitation window incurs a repair fee of £200 per window.
Habitation body marks (dinks, scuffs & light scratches). Marks to the habitation body, incur repair fee of £500 per dink, scuff or scratch.'
It should therefore not be a surprise to the Guest that on returning the Motorhome with the agreed scratches that they would indeed be charged legitimately for this.
The British Vehicle Renting & Leasing Association defines fair wear and tear as;
'Fair wear and tear occurs when normal usage causes deterioration to a vehicle. It is not to be confused with damage which occurs as a result of a specific event'
This was a specific event that caused the scratches and therefore cannot be defined as fair wear an tear as the Consumer alleges.
I find it extremely difficult as an MD of a business that prides itself on outstanding Guest service and has created a team that puts Guest service at its core as a priority value. Only for all that hard work to be undone by frivolous and vexatious 1 star reviews which are designed solely to blackmail companies on these platforms to refund legitimate charges, or to attempt to reclaim money under threat of negative reviews.
I stand by my Company and my employees in this instance and will not do anything differently when this same scenario will inevitably happen again in the future.
I’ve just booked a motorhome for the…
I’ve just booked a motorhome for the first time and cannot recommend this company enough! Sharon was so helpful, answering all my questions and explaining everything thoroughly. Can’t wait for our trip!
20. maj 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you for taking the time to write a review I will thank Sharon personally for her continued 5 star Guest service. We love it when new Motorhomers try us and they are happy and comfortable. We cannot wait to welcome you on your trip and we hope you will be writing another 5 star review of the Motorhome and your experience.
Motorhome hire. First timers ! We recently hired a motorhome from…
We recently hired a motorhome from Vaaroom. Excellent!! The motorhome was great to drive. Lots of room, spotlessly clean, and despite clocking well over a 1000 miles economical on fuel. The support we received from the company was second to none . We were guided through a couple of issues we experienced early on. We were even contacted to ensure everything was resolved the following day. Can’t fault the vehicle or the care ! Thank you . We would highly recommend this company without any hesitation.
8. april 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Jane we are so pleased you enjoyed the New Weinsberg Motorhome. As always even new vans can have issues but glad we resolved them quickly and with the usual emphasis on Guest service. We cannot wait to welcome you and family and friends again very soon.
Motorhome hire
This is my second time dealing with Vaaroom for motorhome hire. Both times they have been great and Sharon in customer services is always especially helpful with all the questions I have and helping me choose the best option. I would definitely hire from them again in future.
12. april 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Haf, great to welcome you back. I will thank Sharon personally for her continued excellent Guest service and we cannot wait to welcome you and family and friends again very soon.
Cannot express how easy this purchase…
Cannot express how easy this purchase was Nikki was so helpful and professional would definitely use them again if opertunity arise thanks again
4. marts 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thanks for taking the time to write this review Rob, I will thank Niki personally for his continued dedication to customer service. It is always great to see both rental Guests and Motorhome sales customers receiving the same 5 star service. We cannot wait to welcome friends and family again in the future.
Spoke with a lovely lady called Sharon…
Spoke with a lovely lady called Sharon who was incredibly helpful with the booking. Haven’t been away in the van yet so will let you know on my return.
28. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you for your review I will thank Sharon personally and we cannot wait to welcome you very soon. I hope the experience will also be 5 star.
This was our first ever time renting…
This was our first ever time renting one of these amazing motorhome loved every second of it so comfortable and relaxed defo doing it again we experienced so much more than ever before seen beautiful coastal round St ives
Sharon at the office was amazing she done so much as we were first time users thank you so much Sharon
9. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Always great to welcome new Guests thank you Kayleigh. St Ives is beautiful and so is the whole South West. We cannot wait to welcome you and family and friends again soon and I will thank Sharon personally for her amazing customer service.
We had a fantastic experience hiring…
We had a fantastic experience hiring from Vaaroom. The 6 berth Motorhome was excellent, great layout & in excellent condition.
Would highly recommended.
2. februar 2024
Uopfordret anmeldelse
Besvarelse fra Vaaroom Ltd
Thank you Chris great to see you enjoyed the Motorhome and that you will recommend us. We cannot wait to welcome you and family and friends again very soon.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.