The fireplace is beautiful and high quality. It was shipped in a timely manner and was packaged insanely well. It was a little intimidating to see all the pieces that had to be put together, but it we... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I worked with Ren to pick out my fireplace and it was a great experience. HOWEVER, they charged me $419 for a termination vent that I could get on Amazon for $175. Before it was even installed I as... Se mere
Virksomheden har svaret
Website use was very good. Easy to find the parts I needed and then the purchasing experience was great. My items arrived on time and fit perfectly when I installed them. Thanks.
When I placed my order, the website indicated that the items in my order were "in stock" . After I placed my order, I recieced an email indicating the gas logs and the blower assembly were being sh... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Explore America's largest selection of heating solutions with over 100,000 products including gas, electric, and wood fireplaces, fire pits, log sets, stoves, and heaters. Trusted by over 25,000 households, contractors, and builders. Free shipping available. Open every day 8:00 AM - 11:59 PM ET. Give us a call today!
Kontaktoplysninger
3,3
Middel
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Do not purchase from US fireplace
Do not purchase from US fireplace! My stove came damaged in 2 spots. Terrible customer service! You have been warned. Pay the extra 300.00 and order on Amazon.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it can be to receive a damaged item.
However, we would like to clarify that our store is separate from other retailers, including Amazon, and we strive to provide prompt assistance and support to all of our customers. Shipping damage can occasionally occur in transit, but we always encourage customers to contact us directly so we can work toward a resolution.
Please reach out to us with your order information so we can review the situation further.
Great product information
Great product information. Very good customer service.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad to hear you found the product information helpful and had a positive experience with our customer service. We truly appreciate your support and look forward to serving you again.
bad bad bad bad bad
27. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
We’re sorry to hear that your experience did not meet expectations. We take all feedback seriously and would appreciate the opportunity to understand what went wrong and how we can make it right. Please feel free to reach out to us directly so we can assist you further.
The firepit I ordered was even nicer…
The firepit I ordered was even nicer looking in person. I decorate model homes and this was for one of them. I needed an oversized 60" table and that is hard to find. The firepit was packaged well and arrived on time. I will order from US fireplace Store again in the future.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your thoughtful feedback! We’re delighted to hear the firepit exceeded your expectations and that it was the perfect fit for your model home project. It’s great to know the 60" size worked well for your needs and that the packaging and delivery met your expectations.
We truly appreciate your trust and look forward to working with you again on future projects.
WARNING: DO NOT WORK WITH THIS COMPANY
Bought the product, it came missing required pieces, informed them via email with photos and reference to the user manual, this was over one month ago, since then I keep getting brushed off with a "we're monitoring the situation"-type emails that never conclude. I've reported them to the Better Business Bureau. WARNING: DO NOT WORK WITH THIS COMPANY!
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.
We want to clarify that this matter is already being actively handled by our team, and we are closely monitoring the situation to ensure it is resolved as quickly as possible. We are in ongoing communication regarding the missing parts and are working toward a proper resolution.
We take these concerns seriously and appreciate your patience while we work through this with you.
Chimney Product
I recently ordered a chimney cover for a client to finish a product. I had many questions and the staff was very helpful in answering them. I would highly recommend the products and service. Thank you
2. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad to hear our team was able to assist you with your questions and support you in completing your project. It’s great to know you were satisfied with both the product and our service. We truly appreciate your recommendation and look forward to working with you again in the future.
Prompt and friendly responses helping…
Prompt and friendly responses helping me locate my fireplace and provide advice on what accessories were offered for the unit. Provided extremely fast free shipment so it arrived well before needed for my remodel.
Overall had a great experience and price was less than other sites I checked!
1. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your wonderful feedback! We’re glad to hear our team was able to assist you promptly and provide helpful guidance on your fireplace and accessories. It’s great to know the fast shipping helped you stay on schedule for your remodel, and that you found value in our pricing as well.
We truly appreciate your support and look forward to serving you again in the future.
REAL ANSWERS
I was looking for product 10" stove pipe for a forge. These people followed up and answered all my questions. Great to work with.
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad we could assist you in finding the 10" stove pipe for your forge and provide clear, timely answers to your questions. It’s great to hear you had a positive experience working with our team. We appreciate your support and look forward to helping you again in the future.
I ordered glass fireplace doors for my…
I ordered glass fireplace doors for my home. The woman I spoke with to place the order was difficult to understand and had a difficult time. Understanding me. I can’t remember whether I placed the order through a salesman or through her, but I was looking at the website when I ordered the doors. They were not in stock so I waited several weeks to get them. They arrived, packaged nicely, and they look great on my fireplace. The real difficulty was when we realized, the day the Installer) was here, but there was no mesh curtain to go behind the doors. I guess it was a separate piece on the website, but I feel like whomever I ordered from should have asked if I wanted them.
I called back to order them again the same difficult communication, was referred to a salesman who told me that they were back ordered and a callback in 4 to 6 weeks to see if they had come in in case he lost track of my request.
All of this tells me that a single order, not amounting to too much, it’s not top on a priority list. Paragraph oh, and because the fireplace glass itself was not in stock I had to pay an extra $300 for shipping.
3. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your detailed feedback. We’re glad to hear the fireplace doors arrived well packaged and that you are happy with how they look on your fireplace.
We’re sorry to hear about the communication challenges and the inconvenience regarding the mesh curtain. We understand how important it is for all components to be clear at the time of ordering, and we appreciate you bringing this to our attention.
Regarding shipping, we would like to clarify that any additional shipping charges are not mandatory and are only offered as an option for customers who choose to proceed under special circumstances.
We appreciate your patience throughout the process and your feedback, which helps us improve our service and communication.
Super service!
The 110% price match was honored and there was great communication through the whole process.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Everything went wrong and if I don't…
Everything went wrong and if I don't get a100% refund consumers protection is hear to help me 100%
15. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Fire pit arrived quickly and appears to…
Fire pit arrived quickly and appears to be undamaged. I haven't used it yet.
11. marts 2026
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
They claim free shipping over $400
They claim free shipping over $400, once my order was placed and paid for they contacted me saying that the product is not in their warehouse and they have to order it from a 3rd party and there is an additional $200 shipping charge.
I told them to cancel. What a scam site!
9. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Read received the andirons without the…
Read received the andirons without the hardware to secure them. Who does that? At least explain that they don’t come with any hardware.
18. marts 2026
Besvarelse fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
I found the light I needed on line…
I found the light I needed on line after unsuccessfully trying to order from another place. I called to insure your store had the item, the customer service was excellent! He asked several questions, took my phone number and contacted me within 30 minutes with everything I needed. I ordered and there was constant updates and communication until my package arrived. I highly recommend this business and will go to them first the next time. Item arrived just as ordered, arrived quickly and costumer service was excellent.
17. marts 2026
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
It was good but the fireplace was…
It was good but the fireplace was damaged in shipping
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Fast efficient service and response
Fast efficient service and response. Kept me updated. Good price, great product.
19. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
Copper scupper
I ordered a scupper with copper finish and waited almost a month to get it. When it arrived it was in a stainless steel finish. Not what I ordered. I put it in a request to customer support and it's been over a week now and I still don't have an answer on what they're going to do about this. My job is on hold because of this and their customer support and response times are horrible. I will never order from them again.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
Terrible customer service - remote return
Terrible customer service. I bought a $480 remote that was recommended as add on to the fireplace I bought on their website but it was the wrong remote for my fireplace. My contractor could not install the remote/receiver to the fireplace. I had to bring in a professional fireplace specialist who concluded it was the wrong model for my fireplace. I called them to try to return but they won't because it's been more than 30 days even though the remote was never used. Ridiculous given they sold me the wrong remote.
6. april 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback. We appreciate you taking the time to share your experience. Your input helps us improve, and we remain committed to doing better.
EXCELLENT SERVICE
THIS COMPANY HAS EXCELLENT CUSTOMER SERVICE AND FAIR PRICES
9. februar 2026
Uopfordret anmeldelse
Besvarelse fra US Fireplace Store
Thank you for your feedback! We’re glad you had a positive experience. Your feedback encourages us to continue providing excellent service.
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