usa2georgia.com Anmeldelser 

Super slow company, super slow service, no response to emails. They are terrible, just waist of time

I paid the 20 GEL Revenue Service fee twenty minutes after USA2GEORGIA requested it, on 10 August. Eight days later my package is still held at customs and I have not spoken to a single human being.

Support is an AI assistant, and it has given me three different explanations, each stated with complete confidence:

- My fiscal number was in the "purpose" field instead of the payer identification field. False - my bank statement shows it in the correct field.
- I had not enabled "transfer on behalf of someone else". False - I sent a screen recording showing the switch on, and it is irrelevant in any case, since I am both the account owner and the payer.
- I should have put the declaration registration number in the payment purpose. Impossible - their own assistant later admitted that this number is issued only after the payment is credited, and that the earlier advice was "incorrect".

I checked my Revenue Service account: no 20 GEL liability is registered against me at all. Nothing is outstanding on my side.

Both of my tickets were created automatically at "Low" priority with no way to raise it, and every request for an operator returns "your request has been registered" and nothing more.

Reading the reviews here, this is not new. In June another customer was advised to pay to the wrong treasury code and later found that USA2GEORGIA had never forwarded his receipt to the Revenue Service.

Piece of crap company, first ever freight forwarder to charge me by volumetric weight instead of real weight on a freaking shoes, so i had to pay 3 times more than i should have honestly never ever register on this bs website just drive them out of business cause only way they make real money is to steal from customers just because nobody in their right mind use them after getting charged millions. USE INEX, ONEX, POSTALON, MALEO, etc. just stay away from this money stealing pig owned company!!!!

Used this service for 4 years. I have over 80 parcels went through their delivery and it was good until now.

Stay away from this company if you have even a shred of respect for yourself and your time.

They have completely replaced their human customer support with a cheap, automated AI chatbot (specifically an outdated Gemini 1.5 Flash model), and the result is an absolute disaster. When you try to get help, it feels like talking to a psychotic vegetable-like idiot.

Whenever you have a complex issue, you receive a generated wall of text that has zero connection to reality. Worse, their AI "assistant" actually provides dangerous misinformation. For example, the official email support literally advised me to make my customs payment to the WRONG treasury code! Can you imagine the legal and financial mess that could cause?

When you ask for a real person, the bot outright lies to you, claiming it has "transferred your request to an operator," and then the system automatically closes your ticket. It is literally impossible to reach a human being.

Because of their gross incompetence, I had to call the Revenue Service of Georgia (rs.ge) myself to check the status of my package. It turns out U2g simply failed to send my customs clearance payment receipt to the department! Thanks to this, my package has been sitting at customs for 13 days for absolutely no reason.

This company treats its customers like mindless biomass. Looking through complaints posted a year ago, it is clear they have been ignoring feedback for a long time and have no intention of fixing their operations. Save your money, your nerves, and your time. Choose ANY other shipping company in Georgia.

PS. I don't care about their expenses or how much they charge for their services. What I do care about is my time. Wasting over 10 days of my life trying (and failing) to contact a single real person just to remind them they forgot to do their basic job is absolute nonsense.

I completely forgot about a package I ordered 3 years ago. After returning from abroad, I logged into my account and was shocked to see it was still there. I successfully claimed it, and everything went smoothly.

Thank you, USA2Georgia team, for taking such good care of my package. Much appreciated! ⭐⭐⭐⭐⭐

I have been a USA2Georgia customer for a long time, but my recent experience has been disappointing.

Package UL151513894YP arrived at the USA warehouse on May 20, 2026. As of May 29, it is still shown as being in the warehouse, while other packages received later have already been shipped. The package contains a standard LiDAR sensor with no battery or restricted components.

The main issue is customer support. Phone calls are not being answered, and most responses come from an AI chatbot that provides generic information without explaining the actual reason for the delay.

I opened support tickets and received ticket links by email, but the links led to a support portal that reported I was not authorized to access it, making it impossible to track the status of my own requests.

Another package requiring customs clearance was also delayed, and I had to contact support multiple times before receiving any meaningful information.

I understand that delays can happen, but customers should be able to receive clear explanations and access their support tickets. Better communication and customer service would greatly improve the experience.

No costumer support. they lost my packages. Prices are higher than other delivery services.

on whatsapp bot is answering, and by accident it shares other costumers email address and mobile phone number.

They will steal your packages and then blame you. Despite the mail delivery showing it was delivered they will claim they didn’t get it. Allow me to explain
1. Provide them shipping information along with company you ordered from
2. They can now see where the package is coming from, Rayban, Apple, Sephora etc
3. They can see if the package has a signature verification included in shipping because they can see and track your order the same way as you
4. When it arrives the simply steal your package
5. If you say anything, they will start demanding you for information like you work for them until they ask for something you can’t get. They will ask for verification it was delivered from shipping company, once you provide it they will request verification from the sender, once you provide it they will ask for more and more, and then when they eventually ask for proof the item was signed for and you provide it, they will claim they don’t know who signed for it. So it doesn’t matter what you do.
6. Once you tell them you can’t get it, they close your ticket and take the package home to enjoy
7. They have been doing this for a long time, but I think very soon it will come back to bite them

They have 40+ reports of stolen and missing items in the past 6 months, multiple reports to Delaware law enforcement, an F rating with the BBB, and recently lost a case in the country of Georgia where even Georgian citizens had to take them to court for taking and keeping packages.

A Note to the company: congratulations! The handful of employees who work for you that steal packages which is a federal offense will be responsible for the downfall of your business. Well done

worst company ever, trying to get in touch for 3 damn days with them and they dont even answer, lost my package with new year gifts, horrible experience i suggest to never work with them ever!!!

Horrible company! They implemented an AI assistant that constantly changes its mind. As a result, they completely blocked my account. There are other, more decent companies where people, not AI, handle customer support.

Good company. Only positive experiences. And they react very fast when you write them.

Very bad experience, i took time to register here and vote 1 stars thats how bad it is. delivery time is very bad. i dont recommend them, use their alternatives ANY one of them is better than usa2georgia.

Pros: Organized, easy-to-track
Cons: Expensive, ALWAYS late, 99% of answers come from AI chatbot that is not aware of anything happening to your order

I made 4 orders with this company and they are always late for a lot. From Hungary it took 1 day to deliver to USA, 1 day to deliver to their warehouse. And since then it's always more than 3 weeks till you get your order, getting over all possible time estimations. Trying to find out anything is impossible. Documents review is taking ridiculous time too.
The company also doesn't take any responsibility and doesn't help you with the customs procedure. Unfortunately, all other companies are even worse. So it's a go-to option only if you don't care about your time and money

I had a horrible experience. Ordered a package about a month ago and I have been trying to contact them for several days, but onlythe chatbot answers. Could not find a human to talk to. I recommend using many other services that we have in Georgia, they are cheaper and won't scam you like this company does.

I ordered 5 packages and received all of them. The best possible way to order from USA. Much cheaper than official Amazon partners.

The company gave my parcel to the customs even tho I provided an ID that was given to me by georgian government they let the customs take my parcel under the reason that I'm a forginer and I should provide a passport I provided the passport and now my parcel is super late and they keep saying we will send you an email if you can't handle such issues quit the job I did order to georgian post many times never asked a passport and never late it's my bad to put trust on such company as yours

Been using Usa2Georgia since 2016, so eight years now. Until 2023 I actually had quite positive experience with their customer service and their customs demonstrated problem solving skills, and seemed to care about customer satisfaction.

In 2023, I received an empty box (Apple Watch). They had cut down the package and only delivered the charger of the watch. It was laborous to try to solve the issue with them, and then with Amazon. Usa2Georgia was blaming Amazon, and Amazon was blaming Usa2Georgia. Only contacting Visa finally solved the issue. I never got back the money I paid for the customs, which in this case were quite substantial and since it was an expensive product.

In 2024 I ordered a birthday present for my 4-year old daughter. As one of the packages arrived to the Usa2Georgia depot in Delaware two weeks earlier, the total value of the packages barely went over the GEL 300 customs limit. On Usa2Georgia website, it states that customs procedures take between 2-4 business days. I immediately paid the service fee (GEL20) for customs clearance, after which it took over a week to be presented with the actual customs invoice which again I paid immediately. It was paid together with a TBC customer representative with all the requested information from Usa2Georgia. After it took another three days to get a message that even though they had received the payment, something in the payment information was incorrect. When I contacted Usa2Georgia customer service I got an automated reply from an A.I that acknowledged receiving the payment. Now the birthday gift had been 11 days stuck at the customs and I still did not know what was the issue. Finally 12 days later I got an email from an actual human representative that said that I needed to contact (meaning I had to visit them) revenue service center because the fiscal (tax) code I had indicated (together with TBC Bank professional) was in the wrong line. ”Contacting” Revenue Service Center, which means going there physically as they don’t pick phone calls or send you statements, which will take even more time, and I am travelling at the moment (not physically in Tbilisi).

Anyways, having ordered via Usa2Georgia tens of thousands of dollars worth products over the years, seeing that their customs will not show any leniency/flexibility (when the info apparently is on the wrong line), my daughter having missed her birthday present, knowing that my even a bank professional is unable to meet their demands (payment information), this unfortunately will be my last time using their ”services” which in this case turned out to be pretty time consuming and frustrating process.

Judging by the not helpful and not so polite replies I get from their customer service, I doubt they will be missing me as a client. Fortunately there now exists an alternative in Georgia.

The positive thing is that I will find my daughter another birthday present because my fully paid package will probably be still stuck at the customs next (third) week.

If everything goes well, it's ok.
I guess I was lucky to receive 8 orders with them without any problems when everything went smoothly.

But if something goes wrong, they simply don't care.
You'll have to write to them million times to extract information about your package piece by piece.

After they added "AI" it started sending messages and push notification with plain wrong information.

The staff came across as rude and irresponsible, giving the impression that they didn't care about you or your order

Another interaction with them just before the last order - wanted to order a monitor from US Amazon. They told me that they will take insurance fee, but the monitor would not be covered by this insurance. Taking money for insurance and not covering it both are their "policy". This describes about every human interaction with them.

If you ask a question in English that is too difficult, they won't probably be able to understand it and answer adequaltly.

So if anything goes wrong, and you don't know Georgian, you are on your own. Think twice before using their service.

I have been using them for 3 years. They recently had the cut down options that they do not adhere to. They will still charge dimensional weight and lie to say it cannot be cut down. Your package will say arrived today but you won't be able to collect it till 3 or 4 days later. When you call they change the flight date to something else. No one is there to help you. If you can ship elsewhere. Do it! 2 weeks + to get a package. Rediculous.