Figured'Art USA Anmeldelser 

Too good to be true! Saw that this company was located in my hometown, however they are not (virtual office space?) So when I reached out to them about a few things, response time was quick. It is a little confusing about their shipping. Only items marked USA will ship 1-4 days. Ummm I am still waiting for that one item. All other items are directly from China. I am frustrated that the site does not clearly say anything about out of country for the items. Very disappointed in how businesses are doing this. That shipment is a 1-3 week wait. However it is actually going to beat the other item. The local item still has not arrived. This is now day 7 and still waiting apparently it is in transit. So cannot speak to quality, yet I have placed other orders from other similar companies and received products quickly. Update: I did receive everything after 2 weeks. Canvas is great and picture quality also good. Super sticky surface for all diamond art prints.

Customer service was extremely attentive and helpful. I had to cancel an order and they immediately reached out to me and helped me with the refund process. I would definitely buy from them again!

Customer service was very helpful tracking and updating me about the part of my order that was delayed in the mail. In the end I received the package in good condition. Very happy considering the busy shipping during the holiday season.

They don't honor their advertised shipping policy. That was one of the factors I considered when I purchased from them. If there are zero shipping delays, I'll be lucky to get my order by Christmas. I will never purchase from them again.

I received all diamond art kits that I ordered, I started working on one of them right away. It's been great for my mental stress relief and relaxing. Thanks for responsiveness to my email, this is a great company! I'll be ordering again in the future.

As I was in the process of finding art that I felt I could acutally do, as a newbie it was tricky until I came across this company. Receiving the packages in such a timely manner as well as viewing all the goodness, I'm really excited to get started! I did have a question and customer service replied promptly and kindly.

I will not get paint by numbers from anyone else now that I found Figured’Art USA and I found them a couple years ago actually and they are fabulous. The paintings are top quality. I’ve had a couple reasons to contact them and their customer service is amazing. They are so helpful and go the extra mile for you Figured Art USA is a reputable company and I recommend this place highly.

The company was very responsive to my concerns each time I requested an update and the man or woman who responded was very, very courteous and I could count on a reply. I would buy something else from this company.

GREAT customer service!
#1 After searching for what I wanted & could not find, I came upon Figured'Art USA. They had exactly what I was looking for, & provided an extra service, which made my life much easier!
Thank you so much, Figured'Art USA

Great customer service
My pbn was printed so dark several coats of paint would not cover the lines. Figured’Art was quick to have the canvas reprinted and shipped to my home.

Specifically went for this company for their 2+1 deal diamond dotting and FREE shipping worldwide.
Placed order 23 Oct 23, received email 25 Oct 23 regards postage address not being suitable, supplied new address 26 Oct 23, WAITED and queried via email, Sam replied 8 Nov 23 saying my order would be prioritised. Received email 9 Nov 23 saying i would now have to pay for shipping with Fedex (Free shipping ???), duly paid, Sam indicated i should receive a tracking number within a few days, STILL WAITING. Will say Sam has assisted (sort of). I would have requested cancel if it wasn't that I wanted these specific type pictures. Lets see what happens, will update my review accordingly. Received my items in good order 27 Nov 23. Happy with all except the shipping costs that were unexpected.

Good customer support. Not all products ship to my country, and it so happened that the one I selected did not. But the customer support was fantastic. We picked another product quickly, it shipped out and I was refunded the difference. Quick and easy.

Was looking for more paint by numbers for my handicapped son - he really enjoys this as a hobby.
Had many sites come up but he chose two from the bunch and both were with Figured Art. Bonus - with two he got one free. Easy to deal with, no hassles, one painting came within two days and the other two arrived shortly thereafter. Best part - real people responded to all inquiries.

This is my first experience ordering from Figured'Art USA.
I was very impressed with the customer service from Sam.
My first order wasn't quite what the advertised picture showed. With apologies Sam replaced it at no charge.
I am disappointed the product comes from China.
I will order again from this company.

I can’t seem to get though to their support to reorder more paint for one of my prints? I type in support@ figuredart.com and nothing happens???

I have been doing paint by numbers for the last three years and I have produced 58 paintings, most of which are displayed in our home, it looks like a gallery!

I never had cause to complain until recently, I received two canvasses and the print was extremely faint and I was unable to commence either painting. I contacted customer services, my problem was resolved very professionally, efficiently, in a very friendly manner in a timely and appropriate manner.

Painting is my therapy and hobby, I am involved with our local university as a service user, assisting lecturers and students, all of which look forward to viewing my latest reproduction.

I have developed my own technique of applying colours to enhance the subject and overall finish of the painting ( I was offered £250 for one of my first paintings!), however, it still hangs proudly in our living room.

In summary, I would like to say that customer service assistant, Anita was amazing as was Sam.

Well done to everyone concerned at Figured’Art

Great team work

Robert Lafferty ~ united kindgom

I am a 91, soon to be 92 in Dec. and you have no idea how much I love doing these paintings. So relaxing and my family is very impressed!!!!!

I experienced the most courteous and efficient customer service. The service personnel were knowledge and asked the right questions. They resolved my problem with terrific results. Now, I’m ready to paint, thanks to their great detective work. Raises for y’all !!!! Susan Heikes

My mother's diamond painting did not have the correct diamonds in package. I emailed customer support and Anita responded. I told her of the problem and she sent my email to quality control. The next day she emailed me back and told me they would send the correct diamonds. Today I received package and to my surprise they sent a brand new canvas with diamonds!!! My sister and I have bought 9 diamond paintings from here and we will continue.

Customer service done right!!

I had a special order that, for some reason, was delayed. I emailed the company and they were very courteous and prompt in responding to my inquiries. All went well.