Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Princess Polly is Australia's best online fashion boutique. Shop women's clothing today & receive express worldwide shipping with easy 30 day returns.
Australien
3,8
2 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exchanges are easy. I was confused about something and ordered something by mistake and I reached out and they rescheduled back out immediately. And we got it resolved in no time. Dresses are nice, affordable- it’s hard to get clothes to fit my daughter so their exchange program is so helpful for our family.
Besvarelse fra Princess Polly
Thank you for sharing the love! We're so happy you loved your order experience 💘
I am not the one to leave a negative review, but I feel like I must let people know to avoid this website! The first time I shopped with Princess Polly was in August, although I was very pleased with the items that I purchased, the delivery/customer service/customer fees did not make up for it. I placed an order on 02nd August, opted in for express shipping (which I believe is 3-5 business days), and I received the items on 09th August. In addition to this, I used a discount code that I found online, which reduced my order from £146.34 to £118.80, however when DHL delivered my parcel, they charged me £61 in custom fees as they were informed by Princess Polly the items were valued at the original price, hence the hefty custom charges! As it was my birthday and I desperately needed the items, I reluctantly paid the custom fees.
I then discovered that Princess Polly were shipping from the US, with free shipping (on orders over £40), I also presumed that as the custom fees would be lower than £61, I purchased 2 items last Tuesday 10th September, I paid approx. £10 for express shipping (2-3 days). I was hoping to receive the items on the same Friday or the following Monday at the least, considering the delivery charge, however I did not receive anything. I then emailed Princess Polly numerous times, after what seemed like an eternity, I received a detailed response by somebody called Amaris expressing her apologies and offered a refund of the delivery fee and a discount code for my next purchase (!!!). She advised she would speak to the warehouse in America to check the status, and to date I have not received an update (bearing in mind she emailed me on Saturday 14th September, and it is now 17th September). Although I appreciated the goodwill gesture from her part, the customer service in general is appalling, as I have sent around 10 emails chasing my order, with no actual response. I now have wasted £50 and I have to do a last-minute shopping trip elsewhere! The website to track my order is very vague and it seems there has been no progress on my order since last Tuesday 10th as the items are still sitting in America!
They do have a few beautiful pieces but if the delivery and customer service was not so complicated, I would shop again…
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
