Sizing inaccurate/If you cannot get to a UPS drop off you can’t return free
This is for Merry People UK. In the first place their sizes are way out of line with EU/UK equivalents: An EU 41 is equivalent to UK 7.5. Hence this is the size I ordered. When they came the clogs were a size 8 and far too big. Then I had an issue with their returns, which they claim to be free - only if you are unable to get to a UPS drop-off you have to pay for a collection! I am disabled have no car and therefore cannot get to the nearest drop off. I advised the company of this by email upon which they offered to send a Royal Mail label which I could have collected free of charge. I thanked them for this option, but no label . I sent a reminder, and still have no label. So I have a very expensive pair of clogs which do not fit and I cannot use. This is a prime example of company practice completely unaware of their discriminatory practice.




