Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Se mere
Virksomheden har svaret
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Se mere
Virksomheden har svaret
Il dubbio di un frode è ormai quasi una certezza Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare al... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Kontaktoplysninger
Hong Kong
- support@ursime.com
- ursime.com
2,4
Under middel
941 anmeldelser
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articoli diversi da quelli venduti
Nella fotografia risultano un paio di jeans tempestati di cristalli e perline nella realtà ti arriva un pantapalazzo stampato effetto jeans e non è costato nemmeno poco una grandissima fregatura
2. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Ciao,
Ci scusiamo per il fatto che l’argomento non è stato all’altezza delle vostre aspettative. Prendiamo sul serio il feedback dei clienti e terremo conto della vostra revisione al gruppo competente per compiere progressi. Vi assicuro che gli ordini sono restituibili e rimborsabili -- potete contattarci a support@ursimeone. Com per risolvere il problema.
Per vostra comodità, abbiamo usato denuncit@ursimeone. Com per inviarvi una email per dare seguito alla questione. Per piacere, controlla la posta in arrivo. Speriamo di sentire da lei e che la questione sia risolta al più presto.
Osservazioni,
Ebony, Ursime Team
complaint@ursime.com
I order on JUNE 2
I order on june 2, This is July and have not received order
29. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Sharon dugey,
Please accept my sincere apology for any frustration you might experience. You are always allowed to reach out to us at support@ursime.com to inquire about order status.
Upon inspection, I found that your order (# UR00190706) was paid for on July 1st. (If you have another order that was paid on May 26, kindly give me the order ID and a screenshot of the order page to assist you better.)
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Disappointing experience
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, poorly sewn and a cheap fabric. Certainly not worth the price paid or the trouble trying to raise a claim. Time and money wasted, deceiving photos showing beautiful dresses, but instead a poorly made imitation dress was received. It’s a shame I can’t attach the photos here.
9. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
I bought two items I bought a pair of pants that was supposed to be smalls they were huge plus they sent me another pair that I'll never wear tried to return them and they just keep sending them back
I tried returning two things which was both way big but they keep coming back NEVER AGAIN AND WILL TELL ALL MY FRIENDS AND FAMILY NOT TO ORDER FROM HERR
19. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If the support team's solution didn't make you, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@ursime.com to email the address you used for the purchase to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I had a very great experience!
27. juni 2024
Uopfordret anmeldelse
Ursime has the worst return policy
Ursime has the worst return policy I have ever encountered. I purchase almost everything online. I will never shop with them again.
26. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Wanda,
We are very sorry to learn that your shopping experience in our store did not meet your expectations, especially with regard to our return policy.
We understand every customer's expectations and concerns when shopping online, especially when it comes to return policies. Our goal is to develop a reasonable policy that protects the interests of our customers while also ensuring that our business operations are sustainable. However, we are also aware that in practice there may be inconveniences for customers.
To show our sincerity and apologize for the inconvenience, we would like to offer you a special discount or offer to compensate you for your unpleasant experience. We hope this will be a small gesture to make you reconsider your continued cooperation with us.
We sincerely hope to have the opportunity to serve you again and win back your trust through our efforts. We have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox.
Sincerely,
Ebony, Ursime Team
complaint@ursime.com
Dint buy from this site
This was the worst online shopping experience I’ve ever had. First, it took a very long time for me to receive my item. When it finally arrived, it was nothing like I expected. I thought I was getting denim jeans that looked like the picture, but instead, I received some kind of stretchy, legging material with patches on it. It's just fabric sewn into the shape of pants. If I could, I would rate this a zero.
21. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
We apologize for that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Plus jamais !!!!!!
Lorsque j'ai commandé de m'attendais vu le prix et les photos à des articles top et bien lorsque j'ai reçu ma commande je ne savais pas si je devais rire ou pleurer vêtement de très mauvaise qualités affreux rien à voir avec les photos mais j'ai tout de même dépenser près de 150 euros pour des loques inmettables je suis en colère et déçue j'ai voulu envoyer un email à l'adresse indiquée le courrier mes revenus inconnu ????? Belle arnaque qui s'attaque aux personnes naive 😪😪😪😪
20. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Bonjour,
Nous nous excusons car l'article n'a pas répondu à vos attentes. Nous prenons les commentaires des clients au sérieux et prendrons note de votre avis auprès de l'équipe concernée pour progresser. Soyez assuré que les commandes sont retournables et remboursables – vous pouvez nous contacter à support@ursime.com pour régler le problème.
Pour votre commodité, nous avons utilisé complaint@ursime.com pour vous envoyer un e-mail afin de donner suite à cette affaire. Veuillez vérifier votre boîte de réception. Nous espérons avoir de vos nouvelles et que ce problème soit résolu dès que possible.
Salutations,
Ébène, équipe Ursime
complaint@ursime.com
📣⚠️🚩🚩🚩Do not order from this company the…
📣⚠️🚩🚩🚩Do not order from this company the pictures look wonderful but you will not received your order I placed an order over 160.00 and never received a full refund they sent me 80.00 dollars and never received my order..
Don't TRUST This Company ❌🚩🚩🚩🚩
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Karen,
I found that previously you received a scarf (gift for orders over a certain amount) and misunderstood that you received the wrong item. After that, you requested a cancellation and refund of your order. We have canceled them and the refund (147.97 USD) has completely been issued. Please know that it was split into 3 partial refunds due to different kinds of operations.
1) 45.78 USD was refunded on April 11. It was from the cancellation of a pair of jeans that were out of stock.
2) 83.39 USD was refunded on May 8. It was from the cancellation of the rest 2 items.
3) 18.8 USD was refunded on May 10th. It was the money of yet refund.
I have attached the screenshot of the refund in the latest email I sent you via complaint@ursime.com for your verification. If you only saw the 83.39 USD refund, I suggest you check the transaction history on the dates to have a further look into the refunds. If it didn't work out, you can contact your financial institution to investigate the matter.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Where's my receipt? Confimation? Tracking number?
I ordered on June 14th and still received no receipt or confirmation or tracking. This is an inconvenience because I cannot give an order number, But i have my bank statement. I read the reviews and am a fair person but having no receipt, confirmation and tracking number is not right. I sent an email with the last four numbers of the card I used. It has been a week and without a receipt or tracking number makes me uncomfortable perhaps a full refund is in order.
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
The confirmation email was sent to you upon successfully paying for the order. If you didn't see it, you can contact our support team at support@ursime.com to inquire about your order. Ususally the order will be linked to your email if you use the same address to reach out.
It is verified that your emails have been replied to and order packed already. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Returns to Alterations
I love the style of your clothing. Your return policy could be improved by giving a shipping label to return something. Your size chart said that if your measurements were an in-between size range to size up. So I sized up on the skirt I ordered. I love the skirt, but it is too big. Instead of paying shipping to return and then reorder a smaller size, I have to use that money to pay a seamstress to alter it for me because the fabric pattern is directional and it has a side zipper. Otherwise, I could take it in myself if it had a back zipper.
13. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Debra,
Thank you for taking the time to share your suggestions with us. We take customer feedback seriously and will take note of your review to the relevant team to make progress.
We appreciate your patience and understanding regarding this matter. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Most Items are of good quality
I ordered several items from Ursime - while a couple of them were not the best fabric choices, the majority were well made and very pretty (in particular the denim). I unfortunately had to return due to sizing issues but it is my own fault - I am tall but my waist is usually smaller then the size I order for the length (this is typical for a lot of brands). I will try to reorder those in different sizes and see what works best. Customer Service worked with me.
20. juni 2024
Uopfordret anmeldelse
There were mixed up in tracking…
There were mixed up in tracking software as it tells me are pick up and out on delivery, but I have not received yet.
I’ve contacted Ursime, they took care of the issue, I got my products before time was allocated.
6. juni 2024
Uopfordret anmeldelse
The customer service
The customer service. I ordered boho pants which were out of stock and Ursime was great about replacing with another item. Thank you
12. juni 2024
Uopfordret anmeldelse
I love the website and the mock up…
I love the website and the mock up pictures you provide. Unfortunately the quality of the item I purchased was not up to standard and the item did not reflect a true likeness to that pictured. Your customer service has been wonderful. Top marks there.
14. maj 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Julie Maher,
Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciate our website and the mock-up pictures we provide. It's also gratifying to know that you found our customer service to be top-notch. We strive to ensure every interaction with our team leaves a positive impression.
However, we are truly sorry to learn that the item you received did not meet the high standards we aim to uphold, nor did it accurately represent the images displayed on our site. This discrepancy is certainly not reflective of the quality we promise our customers, and we apologize for any disappointment this may have caused.
Your feedback will be documented and shared with the corresponding team to verify and make progress. If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
This is the worse site I ever purchased…
This is the worse site I ever purchased from. Never again I purchased numerous items at one time and one dress twice.
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
We apologize for that the shopping experience with us fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured. You can reach out to us at support@ursime.com to sort it out.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Ebony, Ursime Team
complaint@ursime.com
I would give no stars if possible
I would give no stars if possible. DO NOT ORDER from this company. The products are not what you order, they just send you random junk that looks nothing like the online photos. And then they do not want to refund your money, even when they are in the wrong!!!!! Save your money.
6. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Apryl,
Please accept my heartfelt apology for any frustration you might experience with your order. Your feedback will be documented and shared with the corresponding team to verify and make progress.
Upon inspection, I found that the support team already started the process of refunding you 100% of the item. So I contacted our finance department to expedite the refund so that you can receive the money sooner. You should receive it in between 1 and 5 business days after the response.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I ordered 2 jackets ..nice style but…
I ordered 2 jackets ..nice style but quality isn't very good & takes forever ever to be delivered..
4. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
Thank you for liking the styles and we apologize for that the item's qualityfell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. You are always allowed reach out to us at support@ursime.com if you have any questions.
Regards,
Ebony, Ursime Team
complaint@ursime.com
Just don’t!
I ordered my jeans over two weeks ago. They still haven’t shipped and when I emailed them they said it could be four more weeks! I asked for a refund because they were for a special event (that I allowed a month to get them) and received no email back.
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ebony, Ursime Team
complaint@ursime.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.