Fabulous I ordered two dresses from Ursime and they arrived earlier than I had expected. Quality is excellent, fit is perfect and both are as shown on the website. Definitely be ordering some more... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ich kann diesen Shop absolut nicht empfehlen. Die gelieferte Ware war mangelhaft und von sehr minderer Qualität – weit entfernt von dem, was auf den Bildern oder in der Beschreibung versprochen wurd... Se mere
Virksomheden har svaret
Disappointing experience, avoid! I ordered a dress from Ursime and completely regret it. The dress advertised was not the dress I received. It should not have passed quality control, a low standard, p... Se mere
Virksomheden har svaret
Il dubbio di un frode è ormai quasi una certezza Purtroppo credo di essere capitata e caduta anch’io nel tranello e arrivo a questa conclusione dopo una lunga attesa che mi ha spinto a controllare al... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
URSIME is an international one-stop online shop for high-end, affordable, designable fashion lifestyles. URSIME mainly targets the United States, Europe, Australia along with other markets. Our philosophy is everyone can enjoy the beauty of fashion. We encourage every woman to express with confidence, beauty and freedom who empowers themselves. YOU're the inspiration of yourself.
Kontaktoplysninger
Hong Kong
- support@ursime.com
- ursime.com
2,4
Under middel
941 anmeldelser
Ingen nylige anmeldelsesinvitationer
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I have lost over 200 lbs and I was so…
I have lost over 200 lbs and I was so excited to start buying new clothes. I ordered a skirt from Urisme, I waited for OVER a month for it to even ship, and it finally arrived today. The only problem is is not what I ordered. Not even close. This is so disappointing. I expected better from this company.
**UPDATE** 08/22/2024
The customer service team had reached out several times, and honestly, the help I received was exceptional. I've read not so great reviews for Ursime, and I never thought my issue would be resolved, but they were incredibly helpful, and I even received a full refund. I am trying to buy a whole new wardrobe due to a massive weight loss, and the clothes on their site are really adorable, so I may give them another chance one day when I have the money to spare. This is my review of Ursime. It started out rough, but other than not getting the skirt I wanted, my experience with them was really great.
10. august 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Defsgirl,
Thank you for sharing your feedback with us. First and foremost, congratulations on your incredible weight loss journey. We understand the excitement that comes with starting a new chapter and refreshing your wardrobe. It's unfortunate that your experience with Urisme did not meet your expectations.
We apologize for the delay in shipping your order and for the discrepancy between the item you received and the one you ordered. This is not the level of service we strive to provide, and we want to make it right for you.
To assist you better, could you please provide us with your order details, such as the order number and and ordering email? This information will help us track your order and expedite the resolution process. Rest assured, we will do everything we can to rectify the situation, whether it involves returning the incorrect item or sending out the correct product to you.
We appreciate your patience and understanding as we work to resolve this for you. Please feel free to reach out to us directly if you have any further concerns or questions.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Sent two of the same product
Sent two of the same product. Worked with Customer Service to resolve the problem. Was given two great options.
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Kelly Washburn,
Thank you for taking the time to share your experience. We're glad to hear that despite the initial hiccup of receiving two of the same product, our Customer Service team was able to promptly assist you. It's reassuring to know that the options provided were to your satisfaction.
We strive to ensure accuracy in all our shipments, and we're sorry for any inconvenience this error may have caused. Your feedback is invaluable in helping us improve our processes and service standards.
Should you need any further assistance or have any other concerns, please do not hesitate to reach out. We're here to support you and ensure your experience with us is nothing short of excellent.
Thank you again for your patience and for choosing to shop with us. We look forward to serving you again soon.
Best regards,
Ursime Team
support@ursime.com
Placed my order April 15
Placed my order April 15, it's now August and I have gotten an email saying SHIPPED 5 mns is way yo long and customer service is zero .... WARNING THIS COMPANY IS HORRIBLE
10. august 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Mary,
Please accept my sincere apology for any frustration you might experience with the shipping time. I understand how frustrating and annoying it could be to wait for an order placed so long ago. Your feedback will be definitely shared with the corresponding team to verify and make progress.
Upon inspection, I found that the last 2 items had been split in shipping: one was shipped on 8/1 and the other on 8/11.
Tracking #: YH24080101217SZ and YH24081001911SZ
Other tracking sites:
https://www.17track.net/en#nums
https://www.track718.us/en
Again we deeply apologize for the inconvenience caused. We have used complaint@ursime.com to send you an email to follow up on this matter to ensure that you receive the best service possible in the upcoming days. Please check your inbox.
If you have any follow-up questions, feel free to contact us at the address below.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
The cheapest pants
The cheapest pants. They make them look like they’ve been embroidered, but it’s nothing but a real bad print with really cheap material. Don’t buy whatever you do. You’ll be wasting your money.
10. august 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
We apologize for the item not meeting your expectations. Your feedback is crucial and has been forwarded to our team for review and action. Rest assured, orders are returnable and refundable. Please contact us at support@ursime.com to proceed. If needed, you can escalate to our complaint team.
For your convenience, we have used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
Excellent customer service
Excellent customer service. I got an order that was incorrect and contacted them. They returned my money in a very timely manner. A+ for professional service.
10. august 2024
Uopfordret anmeldelse
When you ordered two pairs of Adidas trainers and they aren't even close
I ordered two pairs of Adidas trainers and received what can only be described as utter utter crap. Do NOT think about purchasing from this company 🤬🤬🤬
9. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Sean Mclaughlin,
Thank you for contacting us and sharing your feedback. There seems to be some confusion as we specialize in apparel and do not carry or sell adidas sneakers or any footwear products.
We understand that you were expecting to receive a specific product but were disappointed with the outcome and we understand your frustration. It appears that your review may have been directed to another retailer that carries footwear.
To help you resolve this issue, we recommend the following steps:
1. Review the order details in your confirmation email to confirm the retailer.
2. Contact the correct retailer customer service for assistance with your order.
If you have any questions regarding our apparel, we will be happy to assist you. However, for issues with trainers, we encourage you to follow the steps above to resolve your concerns.
If you require further assistance or have any questions about our apparel products, please feel free to contact us.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
I just received a denim jumper from Ursime.
I just received a denim jumper from Ursime last week. It is very nice looking, extremely well made, and true to size. I love it. I received a dress from them, and once again the fabric was thick and good quality, size was on the mark, and it was just like the picture. I am pleased with this company. They also have excellent customer service!
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Diane Coon,
We are absolutely delighted to hear about your positive experiences with our products and service! Your kind words about the denim jumper and dress, as well as the quality and accuracy of our sizing, mean a great deal to us. It's always a pleasure to know that our efforts are appreciated by valued customers like you.
Thank you for taking the time to share your satisfaction. We strive to provide not only excellent products but also top-notch customer service, and your feedback confirms that we are on the right track.
We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Warmest regards,
Ursime Team
support@ursime.com
Ce Webmarchand est une grosse arnaque
Ce Webmarchand est une grosse arnaque, ils m'ont pompé plus de 100 € sans rien m'envoyer ! De plus les critiques que j'ai lues à son encontre abondent toutes dans le même sens, soit ils n'envoient rien, soit ils envoient des articles qui ne correspondent en rien à ceux commandés ! Je pense que les photos du site sont truquées via l'AI...
Comment ai-je pu être aussi naïve ?
Je ne recommande absolument pas, bien au contraire !
Impossible aussi de récupérer la somme payée...
Vous êtes prévenus ! 🤬🤬🤬🤬🤬🤬
15. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Cher client,
Vous pouvez nous contacter à support@ursime.com et complain@ursime.com. Nous vous suggérons de nous contacter pour vous renseigner sur l'état de votre commande.
Afin de mieux gérer votre problème et de mener une enquête interne, nous avons besoin de votre numéro de commande. Cela nous aidera à suivre les détails de votre commande, y compris les articles que vous avez mentionnés comme n'ayant pas été reçus et la qualité des articles.
Veuillez fournir votre numéro de commande, ou tout détail relatif à votre commande, de la manière suivante :
1. Fournissez les informations relatives à votre commande dans l'arrière-plan de Trustpilot
2. Utilisez votre e-mail de commande pour nous contacter à complain@ursime.com
Nous assurerons un suivi pour nous assurer que votre problème est traité rapidement et correctement.
Cordialement,
Ebony, Ursime Team
complaint@ursime.com
What they advertise isn’t what you get
I would recommend that you don’t order from this company. The shirt I received wasn’t embroidered as the picture showed but was simply printed. I have sent my email to the the recommended email and have heard nothing. Also, return charges are on you. This issue seems to be a running theme for this company.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Irma,
Upon inspection, I noticed that our CSR had responded to your email, though her reply was marked as "read", she didn't get a response from you. Kindly check your spam box to see if the reply went into it. We will also investigate this matter to make sure our replies can be seamlessly sent.
Additionally, please accept my sincere apology for any frustration you might experience with the item. Your feedback will be documented and shared with the corresponding team to verify and make progress.
You can reach out to us at support@ursime.com to sort it out. If you don't receive a response within 24 hours, which we are required to reach, you can escalate the matter to our customer complaint team.
For your convenience, our complaint team has used complaint@ursime.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
Ebony, Ursime Team
complaint@ursime.com
I had a problem with wrong shipping…
I had a problem with wrong shipping address, once real8zed I felt distress & contacted Ursime to correct ASAP & that's what they did! They responded & reassured me the correction was made & My order was rece8ved in a very timely manner & Ursime tracked it & informed me all
Along the way! I am happy with my purchases & will continue to order again. Ty Ursime for a job well done to calm my fears.
10. juli 2024
Uopfordret anmeldelse
Read reviews before ordering and make up your own mind.
Update: I changed my ratings from 1 star to 3 stars. After the review I got an e-mail from the complaint department of Ursime. It was a nice and fast solution. They gave me a full refund and I don't have to send back the clothing. I will donate them. Even so, I will not be back, due to my experience with the clothing itself.
I had ordered three items from Ursime. God, I wish I would have looked at the reviews first. Well, the denim dress I had ordered, was not denim but full synthetic / polyester, and had the wrong design. The skirt and shirt I had ordered looked in the pictures like linen blend and heavy, I've received products that look like they have been made out of pantyhose material. The set doesn't even come close to looking like the one on their website. Customer service seems to be helpful, but they are not!! They are telling me, this is what you've ordered. NO, IT IS NOT!! I didn't order pantyhose skirt and shirt or polyester denim dress!! They will not pay for return shipping even so it is their fault. Ursime was and is the worst experience I've ever had and I won't be back. I suggest you read reviews first before you order from a fraud company like Ursime!! I wish I could attach pictures to show you the merchandise you will receive!!
26. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Manuela Elieff,
We are truly sorry to hear that the products you received did not meet your expectations and that the materials and designs differed from what you anticipated based on our website. Your dissatisfaction is of great concern to us, and we want to assure you that we are taking your feedback seriously.
We understand that the customer service interaction did not resolve your issue to your satisfaction, and for that, we apologize. Our goal is to provide a positive shopping experience for all our customers, and it appears that we have fallen short in your case.
To rectify this situation, we have used complaint@ursime.com to send you an email to follow up on the case. We recognize that the inconvenience and dissatisfaction you've experienced are not what we strive for as a company, and we are committed to making this right.
Once again, we apologize for the inconvenience and frustration this has caused you. We value your patronage and hope that we can earn back your trust in the future.
Best regards,
Ebony, Ursime Team
complaint@ursime.com
TAKE YOUR MONEY AND RUN AWAY FROM URSIME!
Caution! This online company does not deliver on its promises. The clothing received is of subpar quality, and their return policy is designed to discourage refunds. It's clear that this company is not trustworthy, and I strongly advise against making any purchases from them..
The dress we ordered was to be a blue maxi with a full skirt. The dress we received did not resemble the one ordered in any way. The color was wrong, the material was thin and cheap, and the design was off.There was an odd chemical smell that was nauseating.
JUST A BAD EXPERIENCE AND ONE WE WILL NOT BE REPEATING!
29. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear customer,
We are very sorry to hear that you are dissatisfied with our services and products. We are committed to providing high quality goods and excellent service to all our customers, and clearly we fell short of that standard on this transaction, for which we deeply apologize.
In order to better handle your issue and conduct an internal investigation, we urgently need your order number. This will help us track the details of your order, including the items you mentioned that were not received and the quality of the items.
Please provide your order number, or any details related to your order, in the following way:
1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com
We will follow up to ensure that your problem is dealt with promptly and properly.
Once again we apologize for the inconvenience and thank you for your patience and cooperation in this matter. Please be assured that we will do our best to resolve the issue you have encountered and take steps to improve our services to avoid similar situations in the future.
The best wishes,
Ebony, Ursime Team
complaint@ursime.com
Buyer Beware
If only I had read all the reviews before ordering noting the many many stating do not deal with this company they are scammers you do not get what you order and they refuse refunds I would not be in this position . I placed an order for $130.00 USD did not get what I ordered and now are refusing a full refund.I would advise anyone who wants to use this site to have second thoughts and to shop elsewhere you will not get what you order as the photos are totally misleading so buyer tread carefully.
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear Tricia Kam,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ursime.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
Upon inspection, I found that the support team already fully refunded the money for the pants that were defective and you felt unsatisfied with. Therefore I was wondering if you have any questions about the refund, as you seemed still dissatisfied with the refund.
If you have any further questions in this regard, kindly reply
to our latest email from complaint@ursime.com. We will do our best to follow up.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
They made up for their mistake quickly.
They made up for their mistake quickly.
22. maj 2024
Uopfordret anmeldelse
DO NOT ORDER FROM THIS SCAM COMPANY!!!! ITEMS PICTURED IS NOT WHAT YOU GET!!!
I am currently fighting for refunds for 2 separate orders I placed buying work clothes for a new job. Only 3 items out of 6 came in the first order. I knew immediately that I had been scammed - the pics on the site IS NOT what you get AT ALL. You get cheap, polyester ugly crap that bears no resemblance to what you pay for. Ive had terrible response from "customer service", given a non-functioning phone number. Requested to cancel second order but of course it came anyway. I am working through my payor sources to recover my money. DO NOT ORDER FROM THIS SCAM CHINESE CMPANY THAT HAS NO RETURN ADDRESS AND STEALS YOUR MONEY
8. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear customer,
We are very sorry to hear that you are dissatisfied with our services and products. We are committed to providing high quality goods and excellent service to all our customers, and clearly we fell short of that standard on this transaction, for which we deeply apologize.
In order to better handle your issue and conduct an internal investigation, we urgently need your order number. This will help us track the details of your order, including the items you mentioned that were not received and the quality of the items.
Please provide your order number, or any details related to your order, in the following way:
1. Provide your order information in the Trustpilot background
2. Use your order email to contact us at complaint@ursime.com
We will follow up to ensure that your problem is dealt with promptly and properly.
Once again we apologize for the inconvenience and thank you for your patience and cooperation in this matter. Please be assured that we will do our best to resolve the issue you have encountered and take steps to improve our services to avoid similar situations in the future.
The best wishes,
Ebony, Ursime Team
complaint@ursime.com
Items not as described
I ordered the embroidered denim jeans and boho jumpsuit. Neither item was denim as advertised. I contacted customer service and returned the items to a US warehouse. Return shipping was $17, however I did receive a full refund. Communication with customer service was satisfactory but the experience of not receiving what was advertised was disappointing. But at your own risk.
28. juni 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Dear customer,
First of all, we would like to express our sincerest apologies that the shopping experience did not meet your expectations. We take every customer's feedback very seriously, especially when the product does not exactly match the description, which does affect your shopping mood, and we deeply regret that.
With regard to the embroidered jeans and boho rompers you mentioned, it is a pity that they are not made of denim as advertised. We understand your expectations for product authenticity, and this is what we always strive to ensure. You have successfully returned the item to our US warehouse and received a full refund and we are pleased that the customer service team provided satisfactory communication during this process.
For the $17 shipping cost incurred during the return process, although you have received a refund for the item, the additional logistics cost is really frowned upon. As compensation, we are willing to offer a shopping voucher of the same value. Please let us know your order number and we will contact you.
If you have any further questions or need further assistance, please feel free to contact us. We are committed to providing the best service for every customer.
Wish you all the best!
Ebony, Ursime Team
complaint@ursime.com
Thankyou to the support team at Ursime…
Thankyou to the support team at Ursime for their kind customer service
They were happy to give me a refund for the garments that I had problems with
The embroidered jacket that I bought from them was beautiful so I kept that
Thankyou 🌷
26. juli 2024
Uopfordret anmeldelse
Customer service was excellent
Customer service was excellent. They always responded to my inquiries promptly. I was happy in the way that they handled my requests. Also, I really like the two dresses that I purchased.
They are beautiful! The prices were very competitive as well! Thank you!
24. juli 2024
Uopfordret anmeldelse
if there is a problem this company will…help you
if there is a problem this company will help you. clothing is very good quality
23. juli 2024
Uopfordret anmeldelse
Took months & wrong items
First issue- it took months to get my things. Next- I ordered the fringe jean pants. The ones they sent were completely different from what I picked. They are adorable so I decided to keep them. I also ordered the boho flower plants maxi dress in a small- they sent an extra large. I am small. The material is similar to a hospital gown. I'm sure the runaround to even get it resolved will be a nightmare because the only way to contact them is through Facebook or email. Don't waste your time and money. You won't get what you paid for and customer service doesn't exist.
In response to "customer service" I still didn't get what I ordered and the quality is garbage.
22. juli 2024
Uopfordret anmeldelse
Besvarelse fra Ursime
Hello,
First of all, we want to clarify that though the channel to reach out to us doesn't contain phone calls, we have a dedicated and prompt customer service team that can make a response within one business day. This can make sure that the questions of our customers are timely replied to.
Regarding the items, it is verified that the boho dress is in order UR00188972, which was M in the first place. You can verify it by logging into your account.
If you didn't like the item you received or you have any questions, you are always allowed to email us at support@ursime.com and complaint@ursime.com. We will be responding in the in the next business day.
Kind regards,
Ebony, Ursime Team
complaint@ursime.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.