Urbansitter Anmeldelser 229

Awesome service! Needed a sitter at the last minute when an important client meeting came up and chose UrbanSitter since all the sitters are background checked. So glad I did! Samantha was very respectful and played games with the kids so I could take my call. Will definitely use again.

I work with Urbansitter for five years. Beside been harassed by a parent, be denied pay or cheated by many parents , I kept my mouth shut because I was in need of money.
Recently a parent hired me and we agreed to be paid through Venmo. However the prior booking I did with that parents needed to be processed through their payment system. Urban sitter version of reimbursement when the parent demanded his refund after paying is to take from my hard earned money from others booking not related to the very parent in question take my money without notice, bully me by sending threatening emails to me by demanding that I pay the balance owed and when they saw how unkind and bullied they were they offer to pay fir my background check and forsake the remaining balance. I was left without money for two weeks stranded at a Oklahoma airport where my card got stolen. I was so depressed I realize how ungrateful, unkind, capitalist, and money hungry they are! Worst customer service ever! I finally told them to please let me borrow the money back to book a flight back home in SF, Jessica brushed me out by saying that the hours money need to be for hours worked. When they pay for the background was it hours worked?
Care.com is nicer, treat their sitters with dignity and respect. Urban sitter is racist!

I read the reply and it’s the same answer they wrote to me as a standard answer across all the emails I sent them pleading with them to let me have my money, explaining to them the peculiar circumstances I was under.
They would not treat me as an individual who has emotions, For them it’s business as usual! That is why I think they did because I was a minority. Minorities in SF don’t have the means to be heard because they are economically disadvantaged!
I even forsook my dignity when I had to beg them for money. How humiliating! my very own money! Marketplace business is the new way for companies like them to bully weak sitters who they know count on those little cash to survive!
I was never sent a notice prior to taking my money. They just took it from two parents’s bookings by hijacking my bank account to avoid the money been deposited
I was not even aware I had the double money sent to me until she told me abruptly I owe money to them and I needed to reimburse immediately. I was confused but the actions that followed were even more disturbing. They strategically pushed me over and over for $14. At that time my bank card was stolen and I had to file a police report! Imagine the stress!
I received several harassing emails asking me to pay back that balance after they already took $250…i had zero dollars on me!
I never received a policy highlighting the procedure to follow they made it seem it was my fault of course by saying I changed the booking agreement, meanwhile the booking was made prior, worked on and been processed way after I already told the parents that I prefer moving forward for future bookings to be paid by Venmo.
Sitters beware of unfair practices, bullying tactics that can push you to depression, and financial harassment. Even credit card companies gives you notice before taking to collections.
Again that won’t deter me from providing the best care to parents and their kids and choosing wisely the friendly platform to do it!

VERY limited pool, horrible customer service. Highly recommend using a larger database such as care that has been around longer.

From a professional nannies perspective this site is terrible! I would not recommend to sitters. They used to be great & I have kept a membership with them for years & have lots of great parent reviews. However I submitted my annual background checks months ago & it’s still not completed. I even contacted the Checkr site & they said UrbanSitter is aware that checks aren’t working! Yet they are still keeping our money but we can’t apply. That’s wrong! My full background check on Care.com took only 1 week & with UrbanSitter I’m still waiting months later. I’ve contacted a UrbanSitter several times & all they send is a generic email back.

I was forced to give at least 1 star before they would allow me to post a review, however I wanted to put 0 stars. Beware if you are looking for a babysitting job or a nanny job on here and want to do things legally because 0 parents on here are willing to pay their share of the taxes. All want to do things illegally and pay under the table and Urban Sitter won't do a ___ thing about it!

I feel like this app this company used to be so much better 5-6 years ago.
I paid for a membership I have had NO access to at all. I have emailed support so many times looking to get my account reactivated. At this point I feel for the 3 months that I have not had access I should get a refund because I completed my background check and this is not on my part.
This is TERRIBLE.
If you guys need more workers answering support questions. BY ALL MEANS HIRE MORE PEOPLE. I would be happy to have a job helping as a mother on UrbanSitter and former UrbanSitter sitter for almost 5 years or more now.
Please guys! This is not good.

When they started requiring background checks I decided to stop using them...now today I find out they used my card on the account to charge me for a membership "renewal" at 30% more than the year prior. My account profile has been "hidden" ever since 2019 because I never completed the new background check.
I did not do a background check so that my account would lapse...yet I was charged for an account that wasn't even active? Waiting to hear what support has to say, as there is no phone number you can call. Sounds like yet another company using predatory automatic renewal procedures. Prove me wrong Urban Sitter!

I was extremely excited to have found a site where I could connect with local sitters. With 70 sitters in my area and a quick search to ensure there would be someone available when I needed them, I signed up for Urbansitter. Upon signing up, I was dismayed to see that my search for a morning sitter during the weekday, yielded only 2 results. Neither potential sitter responded to my inquiry, despite giving them at least 3 days to respond. Not even an, "I'm sorry, but I'm unavailable." It was radio silence. Seeing as there were only 2 options and 0 interest, I reached out to Urbansitter to inquire about a refund and was told they were unable to issue refunds. If only this site would charge you for membership once a sit has actually been confirmed...I certainly learned the hard way and will not be recommending, nor using this site again in the future.

As others note, they're automatically renewing full-rate memberships during COVID. I contacted support promptly twice that I didn't want it--they refused to issue a refund. [Update--the 3rd time a supervisor stepped in and helped! Thank you, Brittney, 4 stars] because they have good sitters, though in 5 years I've gotten as many from other sites.

They got great jobs and it was a good experience

Urbansitter always respond right away I use the parent and the sitter portal and they’re good on both ends it’s good to be a parent and sitter using urbansitter

Same Experience here ! Automatic renewal of annual membership purchased before pandemic with NO OPTION to cancel even the same day credit card is charged . This is robbing !!! Urbansitter should refund back the renewal fee if claimed within the same day or week .

I've hired a few babysitters on Urbansitter and had great experiences. When I recently reached out to customer service with a question, they were very responsive and helped me solve my issue.

I’ve found a lot of great babysitters using this site and always receive prompt helpful responses from Brittany.
I definitely would recommend using this site because I’ve found great babysitters who were good fun smart college or grad students in my area.

BEWARE! Automatic renewal of annual membership purchased before pandemic with NO OPTION to cancel even the same day credit card is charged.

Absolute scam for sitters. They have you put in all your information before even being able to see that a job is no longer available, and then they require you to pay money to apply to current jobs *after* they've already collected your info. Terrible site and dishonest.

I lost access to UrbanSitter when I had to travel for a family emergency because the platform does not work outside of the continental United States. I reached out and received a prompt response from Brittney, who both partially refunded my membership fee for the year and came up with a creative idea to help me out while I was traveling.

Best child care service ever. They respond quick and are very helpful

Required me to sign up for a resulting monthly charge to use a gift card I had received. I already had the sitter so in order to cash out the gift card, I had to sign up ($20) my sitter had to sign up ($20) then pass a back ground check ($10) then they never sent me a receipt for the monthly charges. They changed the name of the charge so it looked different different months, I.e. they intentionally changed the name to get around you noticing the recurring charge. I discovered The charge and politely asked for a refund as I was only using the service to cash in a gift card. They profited $50 from me just to use my gift card. They essentially said, sucks to be you we are keeping all this money that we never provided you with a receipt for or notified you was being taken out of your account under different names each month.

Very deceptive business practices. Do not use this service. Sitter City is WAY better.