Urbancooling Anmeldelser 

Urban cooling were brilliant, we had an incognito system for 3 rooms in my flat which was overheating. We couldn’t have a conventional system as too loud and the incognito was perfect as looks amazing, works amazing and does air con and heating. We arranged a demonstration at the head office and Kevin showed us the system, how it worked, how it sounds and the process was superb from start to finish. Highly recommend and if you can, go for the incognito with the design range. Thank you as this has been a life changer for me and my family

Outstanding Service from Urban Cooling ⭐⭐⭐⭐⭐

So glad I chose to use Urban Cooling to fit air conditioning at my home last year. They installed five Toshiba Haori air conditioning units inside all connecting back to one outdoor condenser, and the experience was excellent from start to finish.

The team were professional, knowledgeable, punctual, and very tidy. They took great care with the installation, paid close attention to detail.

The Toshiba Haori systems look great and are very efficient, providing economic heating over last winter and are a absolutely fantastic at keeping our home cool especially through these heatwaves we are having this year.

Urban Cooling clearly take pride in their work, and the customer service was first-class. We are extremely pleased with the quality of the installation.

I would not hesitate to recommend Urban Cooling to anyone seeking a professional, reliable air conditioning company.

Five-star service throughout. Highly recommended. ⭐⭐⭐⭐⭐

Fantastic experience from start to finish. We had a incognito system for four rooms, we spoke to Kevin and had Jake come to our home who explained the process, we had the installation in August and highly recommended. Fair cost, very professional and the install went smoothly, they even hoovered up after themselves. The system looks amazing and feels incredible and is much quieter than thought.

Having had to retire early due to a disability and therefore being at home during the day. I soon realised living in a South West facing 4th floor apartment with sliding glass balcony doors and big windows (albeit by the Thames) was akin to living in a sauna. Temperatures during the day and night regularly exceeding 32 degrees C, despite having a Dyson fan and other cooling fans. I'd also tried using the fans you put water and ice packs in, though they ended up leaking and damaging my wooden floors.

Bearing in mind the global warming situation and likelihood of increasingly hot summers, I researched various cooling options, limited by the fact that no external condenser would be permitted on my balcony.

I contacted a couple of companies to explore using systems without an outdoor unit, though didn't really know how effective these systems would be as it seems to be a relatively new concept. I even asked a surveyor friend and an architect in the family, if they thought this system would work and they had divided opinions.

I decided upon Urban Cooling, despite noticing they had less favourable views on here at the time (bear in mind this is a few months back and since it seems they are picking up plenty of positive reviews).

From the start, every step of the way seemed customer focussed from the initial video survey to the home visit and on to the installation.

Urban Cooling's communication was excellent and I was regularly updated. All the contractors (electrician & plumber) that attended were super nice, efficient and always left the place tidy. The team that fitted the units were great and worked extremely hard to have the system up and running midway through our latest heatwave. They tested everything thoroughly before they left and ensured I was happy with the install.

Despite only just having the system installed, it's fabulous and so far working incredibly well. These systems are not cheap, so I appreciate they won't be for everyone, but in my case, this is life changing and I'm having great fun sending pictures of 23 degrees readings in my apartment to my friends and family, whilst most of them are roasting...cruel I know.

Than you again Urban Cooling and especially the manager Lisa and her team

Was made aware of what would need to be done to get a/c in my flat during the video call they do and then they came to double check the flat before making me pay any deposit for the work.

The job took only 2 days to do for 3 rooms. Really impressed with how good the engineers were and how quickly the a/c cools my rooms.

Straight forward process from my initial call to getting the a/c installed. The water cooled a/c cools my flat really well.

Brilliant service from start to finish.

I can finally enjoy being in my apartment in the warmer months

I am giving this one star only because there is no option to give less.

Our experience with Urban Cooling has been extremely disappointing, both in terms of the performance of the system and the quality of customer service.

Around two years ago, we spent over £4,000 installing an air conditioning system. Since then, we have continued to pay for annual maintenance to keep the warranty valid. In reality, we have only used the system for approximately two weeks during last summer's hot weather, when it appeared to work satisfactorily.

When we first needed technical support, no assistance was available because staff were reportedly absent or off sick. This summer, the system failed completely on the very first hot day. Once again, we were told that no engineer was available due to absence and sickness.

It took repeated complaints and comments on social media before the company responded. To be fair, once the issue became public they did arrange for an engineer to attend, but only after we had endured five days without a working air conditioning system during very hot weather.

Unfortunately, that was not the end of the matter. After replacing the condensate pump, we were presented with an unexpected invoice. We had never been informed that the repair would incur a charge, nor were we asked to approve any costs beforehand. We were later told that the pump is a third-party component covered by only a 12-month warranty, despite the fact that it had only operated for a matter of weeks over the two years we owned the system.

When we challenged the invoice, we were told that we had accepted the charge by signing the engineer's worksheet. At no point was it made clear that our signature would constitute agreement to pay for the repair. We therefore disputed the invoice as we considered the charge unfair.

The company's response was to cancel our warranty and make it clear that any future support would be significantly more difficult, expensive and bureaucratic. After spending over £4,000 on the system and paying for annual servicing, this was an extremely disappointing outcome.

We are now left considering replacing the entire system with a conventional air conditioning unit, effectively writing off our original investment.

Based on our experience, I cannot recommend Urban Cooling. While they eventually attended after significant pressure, the lack of timely support, poor communication regarding repair costs, and the way this dispute was handled have left us with very little confidence in the company.

Poor customer experience, had my video consultation delayed 2 times as people kept "leaving the office early". Not good enough.

This company is unreliable. Every year you will get the same message- understaffed due to staff illness. So no service is provided when you need it most. Unreliable, therefore avoid at all costs

Today Urban Cooling engineer Michael came for the yearly checks on my 2 AC's and he exceeded my expectation for the check up to be done. The cold air from the AC units failed to give continuous cooling.
Michael fixed the issue and made sure that both the AC's had cold air coming out and checked the condenser aswell.
Top stars for Michael.
I have been with Urban Cooling for a few years now and wanted to give my thanks also to Tony Ellerker, Ian Shepheard, the plumber who came last year to fix new piping (great job) and the women on the customer service team.
Urban Cooling in my opinion, has always been helpful to me and is a fantastic company to deal with.
I would recommend them to anybody.
I was so amazed by Michael's job today hence my first time review for Urban Cooling.
Keep it up guys and thank you so much for the great service.
Sharda

Awful. Always rescheduling. No price transparency. Pls get them to clarify what is and isnt included so you actually know what you are paying.