I contacted Urban Billing for the first time today. I spoke with a kind and lovely gentleman called Judah. Judah was incredibly helpful regarding my request and also took time to explain w... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
If you have an issue with them, it will take them well over a week to respond. Their phone lines never work, and despite their automated email saying they'll get back in 24 hours, it takes an average... Se mere
Virksomheden har svaret
Yves was very understanding. I had a good quote but it included a broadband item. I did not want to include broadband. Yves responded swiftly and I got a new quote without broadband; still very comp... Se mere
Virksomheden har svaret
Jess was handling my case and did a very excellent job in explaining things and taking care of everything promptly.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Urban Billing, we simplify household finances by bringing all your essential utility bills into one easy monthly payment. From energy and water to broadband and council tax, we take the stress out of managing your home expenses by offering a single, transparent service tailored to your needs. We’re committed to making life easier for renters and homeowners alike, no more juggling multiple providers or chasing due dates. Everything is managed under one roof, with clear pricing, flexible plans, and dedicated customer support. We also believe in doing our part for the planet. That’s why we’ve partnered with Ecologi to support reforestation and carbon reduction projects, helping us move toward becoming a carbon-neutral company by 2025. Whether you’re a student, young professional, or a busy family, Urban Billing is here to help you stay in control, save time, and live more sustainably.
Kontaktoplysninger
Storbritannien
- 0808 164 6428
- hello@urbanbilling.co.uk
- urbanbilling.co.uk
3,6
Middel
30 anmeldelser
Har besvaret 77 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Yves is very great
Yves is very great . He has good qualities of customer care. I highly recommend him
He is suitable for his role.
Regards
Regina Mujuru
Customer
18. november 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Regina,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Yves provided such great customer care, and we’ll be sure to pass your kind words on to him.
Best Wishes,
Urban Billing
Great customer service
I would like to express my appreciation for the excellent support I received from Yves at Urban Billing’s customer service team. At first, we had a few back-and-forth emails while clarifying the issue, but once Yves fully understood the problem, she was absolutely spot on. She provided me with all the options I needed to resolve my direct debit issue, and she followed up diligently, ensuring that everything was completely sorted out.
Her professionalism, patience, and persistence made a real difference, and I truly appreciate her effort in seeing the matter through to resolution.
I would also like to mention Katie, who was very helpful and supportive during a phone call related to the same issue.
Overall, both Yves and Katie demonstrated outstanding customer service and genuine care for resolving customer concerns.
12. november 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Femalyne,
Thank you for taking the time to share your experience.
We’re pleased that Yves and Katie were able to resolve your direct debit issue and provide the support you needed. Your kind words about their professionalism and care mean a great deal to us, and we’ll be sure to pass your feedback on to them.
We’re also glad that everything was handled efficiently. Thank you again for your feedback, and please don’t hesitate to contact us if you require any further assistance.
Best Wishes,
Urban Billing
The customer service advisor was very…
The customer service advisor was very polite really helpful yves resolved the situation for me as quickly as possible .
11. november 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Amanda,
Thank you for your lovely feedback. It’s great to hear that our team made things easy for you and that Yves was able to sort everything out quickly.
We really appreciate you sharing your experience.
Best Wishes,
Urban Billing
Yves managed the payment very well and…
Yves managed the payment very well and was very considerate.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Chris,
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that Yves managed the payment well and that you found him considerate. We’ll make sure he sees your kind words.
If you need anything else, we’re always here to help.
Best Wishes,
Urban Billing
Had an issue with billing and inability…
Had an issue with billing and inability to get into the portal. Was sorted by Yves within a few days with little hassle to myself. All in all a stress free experience, he's a credit to the company.
5. november 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi James,
Thank you for taking the time to share your feedback with us.
We’re really glad to hear that Yves was able to sort out your billing and portal issues so smoothly. Feedback like yours means a lot, and we’ll be sure to share your kind words with him. He truly is a credit to our team.
If you ever need anything in the future, we’re always here to help.
Best Wishes,
Urban Billing
Request for new login details
I had issue with login to the portal. Wrote to help desk and received new login details after 4 days.
23. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Arshad,
Thank you for taking the time to share your feedback with us.
We’re glad to hear that you received your new login details and were able to access the portal again. That said, we apologise that it took four days for the issue to be resolved, and we appreciate your patience.
We’re actively working to improve our response times, enabling us to support you and all our customers more quickly in the future.
If you ever experience any other issues or need assistance, please don’t hesitate to reach out. We’re here to help.
Best Wishes,
Urban Billing
Cancellation of my subscription with urban Billing by Yves
I had mistakenly subscribed to Urban Billing for the provision of the main utilities in my property and I was going to be charged from the 17th of October 2025. When I spoke to Yves in Urban Billing about the situation, he was sympathetic and proceeded to cancel my subscription with Urban Billing right away without any charge
8. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Joe,
Thank you for sharing your experience with us.
We’re really pleased to hear that our team member, Yves, was able to support you and resolve the issue so quickly. As much as we don’t want to see you go, we completely understand that mistakes happen, and we’re glad we could cancel your subscription right away and at no cost.
If you ever need our services again or have any questions in the future, we’re always here to help.
Wishing you all the best,
Urban Billing
Are they scamming me?
Company contacted me saying I owe them money for the year I have been living in my property, I replied saying I never registered with this company, this leads to back and forth emails for months (still going on) of them requesting proof that I have had a different supplier for the time I’ve lived in my property, me providing the proof then them coming back asking for proof again this is still ongoing with no sign of them resolving the issue. This has even lead to them showing up at my house (I wasn’t at home at the time) to try and fit a prepayment meter! I am a single parent and this whole thing is affecting my mental health as Im worried im going to have bailiff’s around my house for a company i didnt even register with.
26. september 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you.
Please email us at hello@urbanbilling.co.uk with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Urban Billing
Avoid!
Really difficult to speak with. Unfortunately I didn't choose this company (previous tenants did) extortionate fees and will send you warning letters with threats to charge late payments (£60) despite paying on time.
20. november 2024
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi Steven,
Thank you for bringing this to our attention. We sincerely apologise for any distress caused due to our debt collection process.
We are pleased to confirm that this issue has since been resolved by our Complaints Team.
Best wishes,
Urban Billing
Urban billing still pursuing even after apology!!!
They keep emailing me asking for personal details, they say I have registered with them although I never have. It started when I left the property I was renting for ten years. They threatened an enforcement visit, billed me when I had moved out.
11. marts 2025
Uopfordret anmeldelse
Besvarelse fra Urban Billing
Hi John,
Thank you for bringing this to our attention. We sincerely apologise for any distress caused.
Our team has reviewed your account and has confirmed to you that the origins of your account are due to your sign-up with us, via your letting agency.
We are pleased to confirm that this issue has since been resolved by our Complaints Team.
Best wishes,
Urban Billing
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.