Uprise Bikes Anmeldelser 

On purchasing my ladies Merida Crossway 300 online at Uprise Cycles for £875 on Friday lunchtime ( for my wife's birthday) I recieved an email that afternoon at 3pm saying it has been packed & dispatched to FedEx for delivery on the following Monday afternoon!
Communication from FedEx & Uprise was superb & I recieved my new bike ready for my wife's birthday!
The bike was very well packed & the speed of delivery was impressive. The Merida Crossway 300 is an expensive bike (£875) but it is packed with very high quality components, you'll love it!

Great company to deal with and I love my Mirider 24

3 weeks and still no bike, resolution or refund.

Cycle solutions / uprise bikes are the same company. Rebranded from the awful cycle solutions doesn't mean the company and practices have changed.

Placed an order through cycle to Work scheme. Received a defective bike which was dangerous and not road worthy. Brakes completely not working and the threadding holding the front brakes to the fork was gone. Nathan agrees to send out a replacement bike as soon as faulty bike is collected.

Fedex do not turn up on scheduled day. Waste another day using family to stay in. Bike is finally collected but Nathan says to wait until bike arrives. 4 days later still no update from Nathan other than still waiting for the bike to arrive with him.

I call up speak to Sam. I then get told due to my bike being discounted originally they'll no longer honour the replacement bike but a repair with no clear time limit. Speak to bike manufacturer and make me aware they dont have replacement parts available.

Send an email to Nathan, he doesnt have the courage to reply back for delivering a terrible service. Escalate to a complaint but guess what, its the same team that deal with complaints and doesnt go higher. Now awaiting a cancellation.

I purchased the am flow from uprise bikes online, communication and service was absolutely amazing and the after sales is just another level after developing an issue with my touch screen I contacted the guys for some advice and had a immediate reply offering to courier the bike to them and even taking care of the packing. Mercedes and all the big manufacturers could learn a thing or too from uprise and am flow completely blown away with the levels of customer service with a new screen on its way with no issues!

I really can’t thank Jamie and the guys at uprise bikes at Swansea for the level of service given Five stars 🌟

Fantastic service. Really helpful with a return item. Service was way beyond what you'd get in most places. Happy rider. Thanks Uprise.

Excellent communications for stock of bike and very quick to answer online messages.
Bike was ordered and I received in 1 working day, well packaged and with an good information pack.
Highly recommend this company!

The company has a great selection of e bikes and when purchasing mine everything was straightforward and made very easy. Would recommend this company 👌

Saw a scott addict 40 on sale. Chat gpt recommended I give Uprise bikes in Swansea a call as I'd prefer to get it somewhere closer.. Jowan was great, checked out the offer, and gave me a price match there and then. Picked up the bike a week later, great in store service, very friendly. Really nice guys, really pleasant experience. Would definitely recommend.

I was pleased with the bike which was promptly delivered. However the bike was poorly packed and there was a minor cosmetic mark on it. The box was ripped in several places and internal packing was minimal. This was disappointing given I had just spent almost £2k on a bike! There was also no follow up email or text to see if I was happy with it. A case of we have your money and we are not interested in you is what it feels like.

Fantastic shop to buy from, great customer service, fantastic communication and super fast shipping. Cannot recommend highly enough.

Looking for a Merida Endurance bike at the right price and Uprise were the place to go . Good website and good service provided. Bike set up and delivered in 2 days. Very good courier who kept me updated throughout. Would recommend Uprise for this service.

Very good service and quick delivery, competitive prices.
Also received points which convert to £ to spend.
Only negative is I didn't receive a power cable with the battery charger. I contacted the company, they apologised and sent me a power cable Promptly.
Good friendly customer service.
I will definitely buy from this shop again.

Very easy to order and great deals. Very helpful and responsive customer service.

A really professional set up. Staff really knowledgeable and able to fit the bike to the customers needs. Nothing was too much trouble and no pressure sales pitch made the whole experience superb. Particular mention to Paul. He was extremely knowledgeable, professional.

Low price & good communication. Fast delivery. Very happy with my purchase.

Great communication and bike came fully built and ready to go

Easy and quick delivery,top guys i met them at the Malvern classics

Great experience, great deal
Easy to order online, delivery sooner than expected, packaged well
Unfortunately was charged £50 for delivery as I live outwith mainland UK apparently
Would be interested to know where Aberdeenshire is if not in mainland UK!
But other than that, a very satisfied customer!
*Thank you for taking the time to reply Uprise Bikes
Such a shame the courier feels they need to charge so much for delivery!!
However, I’m VERY happy with my lovely new E-bike and the service you provided. Thanks

Steve went out of his way to get the bike delivered to me ahead of my holiday in France. The result was a fantastic fortnight of cycling on a superb bike. Packaging and support were excellent. All in all a superb service and would recommend to anyone

Couldn’t have had a better experience from the uprise team. Nathan couldn’t have been more helpful. Everyone I spoke to at any point of my bike order was kind, friendly and helpful. Why can’t all bike shops be like uprise!