EXTREME WARNING, MINORS EXPOSED TO VIOLENT AND DISTURBING CONTENT THAT CANNOT BE STOPPED, CONSTANT MASS DELIVERY
The mobile lines used by my children have been receiving repeated messages containing links to highly disturbing content, including murders, attempted kidnappings, police violence, migration in violent contexts, and war footage. It is practically impossible to stop these messages. The harassment is constant throughout the entire day and even after requesting cancellation through every available channel, the messages continue without control. This content is generated by UnoTV and distributed by Telcel with absolutely no filtering toward minors.
My children do not even have phones precisely to avoid this type of exposure. These messages are reaching devices marketed by Telcel as “safe” for children, which makes the situation even more serious.
This content is not requested. It is pushed directly through their own network, using sensationalist headlines designed to generate clicks, exposing minors to violent and disturbing material that should never reach them.
We followed all instructions given by the company. Reports were filed, official complaints were submitted, REPEP registration was completed, and multiple tickets were generated across calls, emails, chats, and social media. Nothing has worked.
Even after being told by Telcel Customer Service in Chihuahua that the issue had been escalated and would be resolved within 24 hours, the messages continue, including during nighttime hours.
There is no real way to unsubscribe, especially on devices designed for children. Despite multiple formal requests through every possible channel, the content keeps being delivered.
In addition, this has already led to corporate consequences. We will cancel all corporate lines associated with our companies, file formal complaints with authorities, and actively alert the community about this serious failure in protecting minors and preventing harm.
We have also notified Huawei as the manufacturer of these devices, since their products are being compromised by the network that allows this type of content to reach children.
This situation represents serious legal violations, including consumer protection laws, data protection laws, telecommunications regulations, and laws protecting minors.
This situation represents serious legal violations, including:
• Article 7 Bis of the Federal Consumer Protection Law, which prohibits sending unsolicited products, services, or any type of content to consumers.
• Articles 8, 15, and 16 of the Federal Law on Protection of Personal Data Held by Private Parties, due to the unauthorized use of personal data.
• The General Law on the Rights of Children and Adolescents, by exposing minors to violent and harmful content without protection.
• Article 191 of the Federal Telecommunications and Broadcasting Law, for failing to guarantee safe services free from harmful or unsolicited content.
• REPEP regulations under PROFECO, for sending unauthorized communications to registered lines.
Parents, be aware. UnoTV and Telcel are deliberately sending content designed to generate clicks to devices used by minors, ignoring formal requests to stop it and leaving children completely unprotected.