Undo For Tomorrow Anmeldelser 89

TrustScore 3 ud af 5

3,0

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We absolutely love Undo For Tomorrow. The designs are truly beautiful and unlike anything else out there, every piece feels unique and thoughtfully made. We now have five of their shows, and h... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

É a minha marca de tenis de eleição! Tenho varios pares dos vários modelos que uso praticamente todos os dias, tanto para trabalhar como jantares e fins de semana. Para além dos desingns dos tenis,... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

Os tênis são muito bonitos, mas pensei que ia ser mais confortável. A sola é ok, mas tem um “destrói calcanhar” que nem o All Star. Comprei o nuvem creme e o material tem uma textura meio de papel,... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Número completamente desajustado aos tamanhos standard. Aos que, pelo mesmo motivo que eu, ou por outro motivo, necessitam de devolver os ténis considerem perder por volta de 10€ para os portes, po... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Skobutik

Skrevet af virksomheden

We are a Start-Up born in 2018 in the enthusiastic city of Rio de Janeiro, and now based in Lisbon. Since then we are on a mission to bring comfort, style and hope by providing lightweight cool shoes to help reduce stress in people's daily lives.


Kontaktoplysninger

3,0

Middel

TrustScore 3 ud af 5

89 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 81 % af deres negative anmeldelser

Det tager typisk over 1 måned at svare

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

I really wanted to like this shoe.

I really wanted to like this shoe.
And it is indeed gorgeous, but the quality control is lacking. My left shoe arrived with a small dimple on the fabric, kinda like it was detaching already. I let it go because I really wanted to wear it. It fits a little smaller than I was expecting so it hurts a little, but I hope it’ll break in.
After wearing it twice it’s showing some stains, apparently from the glue seeping. Since the shoes are white it shows a lot so it’s very disappoint.

2. september 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Hi Leonardo,

Thank you for sharing your feedback with us. We are really sorry to hear about the issues you experienced with your shoes.
We’ve tried to locate your order but couldn’t find it in our system. To help us understand the situation better, we’d love for you to reach out directly.

Please contact us at support@undofortomorrow.com or via WhatsApp, and we’ll be happy to assist you further and find the best solution.

Looking forward to hearing from you!

Best regards,

Bedømt til 2 ud af 5 stjerner

extremely cheap quality

Sadly the quality is really, really very poor. They are €30 shoes being sold for €100+.

The inside of the soles are made of some extremely cheap foam and the upper is some kind of fake suede attached to some thin plastic— it feels like the shoes are made of soda bottles.

Their customer service was prompt though.

Also, I’ve never received a package as badly damaged as this. It’s awful. And you have to pay for returns which is going to cost €20+.

Don’t waste your time and money.

4. september 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Hey Josh,

We’re really sorry to hear that your experience with our product didn’t meet your expectations.

Our mission is to create conscious products that make life easier and lighter. We are committed to sustainability and carefully design our products using recycled, organic, and natural materials, always aiming to reduce unnecessary waste.

As a 100% vegan brand, we prioritize the use of upcycled and natural fibers, avoiding animal-based materials like leather or wool. Our approach is to do more with less—reusing, recycling, and renewing—to help create a more sustainable world for tomorrow.

Regarding the packaging, we always try to use the minimum amount necessary to protect our products while also being mindful of our environmental impact. We’re sorry to hear that the package didn’t arrive in the condition we intended, and we will take this into consideration to improve this process.

While we aim to offer products that reflect our commitment to quality and sustainability, we understand that not every product will meet everyone’s expectations. Your feedback is important to us, and we appreciate you taking the time to share it.

If there is anything else we can do to help you, we are always available via email and WhatsApp.

Best Regards,

Bedømt til 1 ud af 5 stjerner

Número completamente desajustado aos…

Número completamente desajustado aos tamanhos standard.
Aos que, pelo mesmo motivo que eu, ou por outro motivo, necessitam de devolver os ténis considerem perder por volta de 10€ para os portes, pois como a Undo For Tomorrow exigem a devolução da embalagem original, terão de comprar outra embalagem maior nos CTT.
Devolvi as sapatilhas, foram entregues no dia 27 pelas 15h:30, e hoje dia 31, não me notificaram como receberam as sapatilhas, nem como já procederam ao processo de troca.

31. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Oi Cristofe,

Notamos que a notificação da entrega dos seus tênis chegou com um atraso de 5 dias. Isso realmente não é comum em nosso processo, e estamos investigando o que pode ter ocorrido para evitar que isso aconteça novamente.

Gostaríamos também de explicar que, no momento, ainda não conseguimos oferecer devolução gratuita. E esperamos que, no futuro, possamos oferecer essa opção aos nossos clientes para atendê-los ainda melhor.

Se precisar de mais alguma coisa, estamos à disposição para ajudar.

Atenciosamente,
Equipe Undo For Tomorrow

Bedømt til 5 ud af 5 stjerner

Qualidade e conforto!

29. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Oi Pedro,

Que ótimo saber que você curtiu a qualidade e o conforto dos nossos produtos!

Obrigado por compartilhar, isso significa muito pra gente :)

Bedømt til 5 ud af 5 stjerner

Estilo, conforto e consciência 🫶🏼

Já tenho três pares e sãos os tênis que eu mais uso, tanto no dia a dia quanto nas viagens e para sair à noite!
São leves, confortáveis e estilosos!!

29. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Oi Gabriel,

Demais saber que os nossos tênis são seus favoritos! 🫶🏼
Ficamos felizes em saber que eles te acompanham em tantas ocasiões :)

Obrigado por compartilhar isso com a gente!

Bedømt til 5 ud af 5 stjerner

highly recommend

On my second order I ordered 4 sneakers to choose from and ended up keeping 3 because I couldn’t choose! The design is beautiful, I love the colorful details. I wish the Nuvem 2 would have kept the width from the Nuvem, but the new cushioning system is to die for, really walking on clouds! Great design, very comfortable and fair price!

22. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Renata,

Thank you for your kind feedback! We're happy to hear that you enjoyed the designs and found our sneakers comfortable. Your thoughts on the Nuvem 2 are much appreciated as we continue to improve our products.

Sincerely :)

Bedømt til 1 ud af 5 stjerner

Absolut schlechte Erfahrungen…

Absolut schlechte Erfahrungen gesammelt. Erstes Paar war nach wenigen Wochen nur vom Tragen beschädigt. Habe dann ein Ersatzpaar erhalten, hier auch keine Änderung auch das Ersatzpaar zeigte den gleichen fehler und dieses paar wurde nicht mehr ersetzt sondern nur ein 15% gutschein angeboten.
Man schiebte es dann auf kalte Temperaturen, es waren 5 Grad in Deutschland im Schnitt zu der Zeit...
Naja, Schuhe waren trotzdem bequem und nach einiger Zeit dachte ich ich versuche es nochmal.
Siehe da, der Nuven Schuh hatte auf einmal ein anderes Material in der Front wo meine eingerissen sind. Gab wohl bei zu vielen Käufern zu kalte Temperaturen xD
Also ab in den Warenkorb und die Lieferung kam flott.
Leider die falschen. Gleich reklamiert und erstmal kam nichts. Nach 4 Tagen eine erneute Erinnerung an den Support gesendet und dann kam die Info man müsse ein Label warten.
Nach knapp 1,5 Wochen nach der ersten Reklamation habe ich dann das Label erhalten. Die richtigen Schuhe wurden nicht versendet, da man auf die falschen warten will. Habe dann gleich gesagt dass ich nur einen Refund möchte und keine Schuhe mehr. Hatte sie tatsächlich auch für ein Event gebraucht.
Label kam und Schuhe versendet. 3 Tage später kriege ich die Schuhe vom DHL boten zurück. Die haben es einfach geschafft mich als Adressaten des Pakets anzugeben xD
Nun habe ich wieder die falschen Schuhe bei mir und muss wieder auf ein Label warten.
Während der ganzen Geschichte auch kein entgegenkommen oder das man mir iwas anbietet, wenn ich doch die richtigen Schuhe haben wollen würde.
Lange Rede kurzer Sinn. Ich werde dort keine Schuhe mehr kaufen.

15. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Dennis,

We sincerely apologize for the inconvenience you've experienced. The shoes that were damaged after just a few weeks were indeed from a specific batch that we have since identified and replaced. As you noted, we promptly sent you a replacement pair.

Regarding the shipping error, it seems you unfortunately received the wrong model due to an incorrect label on the box. The return label was issued correctly, but we are unsure how the shoes ended up back with you. Unfortunately, once the package is in the hands of the postal service, it’s beyond our direct control.

Nevertheless, we understand the frustration caused by this series of mistakes, and we wish these complications had never happened. We are truly committed to resolving this issue in the best possible way and would love to make this right.

This situation is not reflective of the standard of service we aim to provide. We have already reached out via email and kindly request your prompt response so we can work toward resolving this matter as quickly as possible

Once again, we apologize for the inconvenience caused and appreciate your understanding.

Best regards,

Bedømt til 5 ud af 5 stjerner

Love the style and they’re the most…

Love the style and they’re the most comfortable shoes I’ve bought in a long time that were this comfortable right out of the box. As long as they hold up structurally I’ll probably buy more

14. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Hey Matt,

Thank you for taking the time to leave a review!
Your feedback is important not just to us, but also to other customers looking for the perfect pair.
We hope they continue to meet your expectations, and we look forward to having you shop with us again!

Undo For Tomorrow Team

Bedømt til 1 ud af 5 stjerner

No one responds

I ordered some shoes in early July, they were too small so I asked for an exchange. I returned the order 4 weeks ago with recorded delivery and have heard nothing back, despite multiple emails. No one seems to be responding to anything from the company except on TrustPilot!

14. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Jhonny,

We apologize for the inconvenience you've experienced.

Unfortunately, we were unable to locate any record of your contact or order in our system. To assist you further, could you please provide us with the email address you used for the order? Alternatively, you can reach us directly at support@undofortomorrow.com, and we'll make sure to solve your concern promptly.

Please rest assured that this situation is not typical, as we strive to respond to all our customers efficiently. We appreciate your patience and look forward to resolving this matter for you as soon as possible.

Undo For Tomorrow

Bedømt til 5 ud af 5 stjerner

Above expectations

A perfect service provided by Undo for Tomorrow. Very good and adequate support from the service team. Above my expectations.

24. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Vincent,

We really love your feedback. Thank you for choosing UNDO :)

Undo For Tomorrow Team

Bedømt til 4 ud af 5 stjerner

Would recommend a model without an open seam

I ordered the Nuvem 2 cream mustique.
The shoes are super comfortable and beautifully designed.
I was happy with them until i started experiencing a rip along the seam at the front of both of them after a couple of uses.
I reported it and luckily the team was very receptive to helping me and are exchanging my shoes free of charge.

I hope these ones won’t have the same problem as I am quite fond of the model.

1. august 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Margarida,

We are happy to know that your problem was resolved in the best possible way.

Thank you for choosing UNDO and for taking the time to share your feedback! :)

Undo For Tomorrow Team

Bedømt til 1 ud af 5 stjerner

Stay away!

Shoes are horribly made - started to rip under 5 months. Reached out to customer service and they admitted that they received many complaints and found issues with their products. I was shocked to hear that they would not replace them and offered 50% off the next pair of shoes... No way will I be spending any money with them...

They do not honour the 2 year minimum EU consumer rights, and there is a reason why their warranty is only for 6 months - they don't even trust their own products!

31. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Hey,

We’re very sorry to hear about your experience with our shoes and the issues you've encountered. We take all feedback seriously and aim to resolve any concerns our customers have.

Unfortunately, without a name or order details, we're unable to locate your specific case. To assist you better and address this issue appropriately, could you please provide us with your name or email us directly at support@undofortomorrow.com? This will allow us to review your case in detail and work towards a satisfactory resolution.

We apologize for any inconvenience caused and appreciate your patience. We are committed to ensuring the quality of our products and our customer service.

Thank you for bringing this to our attention.

Undo For Tomorrow

Bedømt til 1 ud af 5 stjerner

Scam, you end with no shoes or money!

Started this journey last year September. After severall defective shoes (they broke within 6 weeks) I finally received shoes from a different material, but the sizes were not correct. So had to send them back again, but the new shoes that were deliverd were the old ones again, so they would break within weaks. After shipping back and forward four!! different pairs we finally agreed on returning my money, but after 4 weeks I am still waiting on the deposit. If you ask me, look for a trustfull company, I ended up with neiter shoes or money! The only possible way to change or remove this review is by returning the money!

Edit to their reaction: I started complaining after 2 months, because the whole proces to react and come with a solution tool you 9 months the time is past. They offered a full refund TWICE, but two times they withdraw the offer after several weeks. I think the company has big money issues and will collaps, because I am sure according to all the bad reviews about quality I am not the only one.

Big big scam, now I don’t have shoes since I returned them and also have no money. Never ever buy shoes from this company, the quality is the worst I have ever seen and they don’t offer solutions.

30. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Rob,

We are sorry to hear about your experience. Due to the time elapsed since the original purchase, we were unable to process a refund. We appreciate your feedback and will take it into account to improve our service.

Best regards,

Undo For Tomorrow

Bedømt til 1 ud af 5 stjerner

Falsche Passform und hohe Versandkosten

Die Schuhe (Nuven Vanilla Rainbow 2) sind von der Passform her zu klein gefertigt.

Außerdem bekommt man bei einer Retoure keinerlei Versandkosten erstattet, d.h. mindestens 20 Euro Verlust bei Rückversand nach Portugal.

19. juni 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Tom,

We are very sorry to hear about your dissatisfaction. We will soon have a warehouse in Germany to better serve our customers. This will make exchanges easier and will undoubtedly speed up our deliveries even more.

We appreciate your feedback and hope that you will have a better experience with us next time.

Bedømt til 5 ud af 5 stjerner

Best sneaker ever👍

I bought two pairs of shoes and am delighted! The shoes do what they promise. The support was very friendly. Thank you Luiza! I don't understand some of the negative comments. It is very clear that returns are at your own expense. This was also the case for me in one instance. (Shoe was smaller than described) So what? The new shoe arrived quickly and fits!
All in all, there are some pretty cool (all-day), extremely comfortable Receycel Sneaker for good money. Great concept. Keep it up👏

25. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Harald,

Thank you for taking the time to share your feedback! :)

We are happy that you have chosen UNDO to be part of your daily life.

Undo For Tomorrow Team

Bedømt til 3 ud af 5 stjerner

Website and inventory sync error

Bought a size 9.5 and was later informed by customer service that, due to a sync error, they had ran out of pairs.
At least they refunded my cc in 48h, but disappointing nonetheless.

19. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Vincent,

We are very sorry for the inconvenience.

We are unable to locate your order, could you please email us at support@undofortomorrow.com ?

We will be restocking some sizes next week and would be happy to assist you if we have the model and size you are looking for.

Thanks,

Undo For Tomorrow

Bedømt til 5 ud af 5 stjerner

Tênis extremamente confortável e com ótimo design

Comprei meu tênis no início do mês de julho e até o momento tive uma excelente experiência, tanto no momento de compra e contato com os canais de suporte, quanto com o uso do modelo. Recomendo muito!

22. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Oi Luiz,

Muito obrigado por tirar um tempo para compartilhar seu comentário com a gente.

Adoramos saber que está satisfeito com a sua escolha :)

Undo For Tomorrow Team

Bedømt til 1 ud af 5 stjerner

BEWARE!!!!!

BEWARE!!!!!! DO NOT ORDER!

I followed the instructions on the Undo website to order a 1/2 size up for their Surfer line. I wear 10.5 - 11 shoes so I ordered an 11.5. The shoe was way too tight so I reached out to Undo. They insisted that they couldn't send me a label to return the shoes and that the costs was on the buyer. I wound up spending over $46 dollars just to try on a pair of shoes that the website instructed me re: sizes. A complete waste!

22. juli 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Mark,

We are sorry to hear that you were not satisfied with your experience.

Exchanges and returns from the United States are still expensive as our warehouses are in Europe, however this year we will start with a new warehouse in the United States so that we can better serve and offer a better experience for our customers.

We hope to have the opportunity to give us a new chance soon.

Undo For Tomorrow Team

Bedømt til 2 ud af 5 stjerner

Terrible quality

I had the shoes for about 2 weeks, and they already started ripping open on the side. I love the design of them, but the quality isn’t good.

1. maj 2024
Uopfordret anmeldelse
Undo For Tomorrow-logo

Besvarelse fra Undo For Tomorrow

Dear Vicki,

We located your order but saw that you did not contact us via email. In any case, we just got in touch via email to understand what happened so we can help you resolve it.

We look forward to hearing from you as soon as possible by email :)

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere