I have been using ultraviewer for years. I find it's riddled with bugs and there's no support, but I continue to use it because the other windows managers don't have the "switch window" scheme that's... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I just had someone that was supposedly from Brother. My printer is offline. They tried to get me to install Ultraviewer. I remember that Ruckfobocalls is always asked to install this by scammers so I... Se mere
Ultraviewer was a great alternative to Teamviewer once they started their paid model and put too many restrictions. But i do think Ultraviewer team included "bad programming" or "programmed crashes... Se mere
The company does not deserve one star because it is not their fault. But they need to address the scammers by providing a warning saying never share your computers with strangers and that you are not... Se mere
2,1
Under middel
34 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Terrible s/w but for me better than what's out there.
I have been using ultraviewer for years. I find it's riddled with bugs and there's no support, but I continue to use it because the other windows managers don't have the "switch window" scheme that's so easy to use with UV. Problems abound. For example, I just got a new laptop yesterday, configured my monitors with UC s/w, and then later tried to download that particular window setup I had saved for my external monitor after a restart (I had specified that UV launch on startup, but I didn't-yet another bug). However, no taskbars appear for the windows on my external monitor even though I've check "Taskbars" when it was setup and they were there when I last saved the configuration. When they do appear (after a play games with their s/w) they're the wrong height compared to the one associated with the "main" screen. I have to adjust each window taskbar height manually!
1. august 2026
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I just had someone that was supposedly…
I just had someone that was supposedly from Brother. My printer is offline. They tried to get me to install Ultraviewer. I remember that Ruckfobocalls is always asked to install this by scammers so I wouldn't let them connect.
21. juli 2026
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Widely used by thieves, OK by people you know and trust
If you use or supply technical support, Ultraviewer (UV) is legitimate and probably as good as any other similar software - I wouldn't know. However, perhaps after other such services became more careful, UV has come into use by THIEVES who get you to download and install it, then connect to your computer and try to get you to reveal banking, etc. details (this happened to me, but it often happened before with Teamviewer, Anydesk, etc). Fine with a trusted support person, bank-account-emptying via a cold call.
26. juni 2026
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First time using but I heard it’s very…
First time using but I heard it’s very good
24. februar 2026
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just scam nothing els
26. november 2025
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Absolute scammers
Absolute scammers. The few positve reviews they have is fake to trick people. They tried to get accesess to my payment account, but got angry and frusturated because i didnt feel safe giving others this kind of information or access. In the end he went on a rant and just hang up. 😂😂
6. januar 2025
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Best remote access solution!
Best remote access solution!
Use it on non-profit and it works wonders.
18. november 2024
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Ultraviewer was a great alternative to… until....
Ultraviewer was a great alternative to Teamviewer once they started their paid model and put too many restrictions.
But i do think Ultraviewer team included "bad programming" or "programmed crashes" on purpose so they can now sell their paid subscription... the paid client includes an auto-restart feature, so they obviously know their client is crashing...
i wouldn't trust a company doing that on purpose. i have some paid subscriptions to TW just because i don't trust a company playing that kind of game forcing people to subscribe!!!
If you want something to help fast, it's still a great tool though...
16. oktober 2024
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I was directed to download this…
I was directed to download this software by a trusted vendor I use. Ever since then I started getting the Microsoft message that others referred to and my computer would intermittently stop working. Now it won't turn on at all. Your software has issues. It's not about a scammer directing me to use it. It's about your software itself. It has serious problems. Now how do I get all my files off of here? And I have to spend thousands on a new computer. Thx.
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear AR,
Thank you for taking the time to share your feedback. We sincerely regret to hear about the difficulties you've experienced with your computer. Please allow us to address your concerns.
First, we want to clarify that our software, UltraViewer, is designed to be safe, secure, and user-friendly. However, issues like the one you're describing are uncommon and are usually the result of external factors. We take all feedback seriously and would like to investigate this matter thoroughly to determine what may have occurred in your case.
UltraViewer is trusted and used by hundreds of millions of users worldwide, with millions of new downloads each month. If our software caused issues that led to a computer malfunction, it would be a widespread concern, and users would not continue to rely on it. Furthermore, UltraViewer is marked as safe and clean by all major antivirus vendors, including BitDefender, McAfee, Avast, Avira, Kaspersky, and Microsoft, as confirmed by VirusTotal.
Regarding the Microsoft message you and others have encountered, it is important to note that this is a common scam tactic. Scammers often create fake pop-ups on websites they control, prompting users with alarming messages that trick them into downloading malware or other harmful software. These fake messages are designed to make users believe their computer has an issue when, in fact, the problem originates from the scammer’s deceptive methods.
We highly recommend that you seek assistance from a professional technician who can help recover your data and check your system for any potential malware or external issues.
Please feel free to reach out to our support team directly for further assistance. We are committed to helping you resolve this issue and answering any additional questions you may have.
Best regards,
UltraViewer Support Team
Scammers use Ultraviewer!
A scammer installed Ultraviewer on my computer after hacking my computer with a fake Microsoft ALERT that I had a Trojan worm and giving a phone number for Microsoft tech support. My computer had locked up so I called the number and am out $1500. My computer is working again so there's that. I am a widow living on Social Security and that $1500 is $68 less than I make in a month. Thanks, hackers; and thanks, Ultraviewer, for making it easy for them. /SC
31. maj 2024
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Sherry Cain,
We hope this email finds you well. We are writing to you today with a deep sense of concern and regret regarding the scam incidents associated with UltraViewer, our remote desktop software. We have been made aware that scammers have misused our software to exploit innocent individuals like yourself, causing distress and financial loss. We would like to express our heartfelt apologies for any inconvenience or harm caused by these unscrupulous individuals.
Please know that we do not affiliate with or endorse these scammers in any way. Our team at UltraViewer is dedicated to providing a reliable and secure remote desktop solution that facilitates legitimate business and personal connections. Unfortunately, some individuals have taken advantage of our software's capabilities for their own malicious purposes.
We understand the impact these scams can have on individuals, and we want to assure you that we are taking immediate action to protect our users and prevent further misuse of UltraViewer. We have implemented enhanced security measures and are working tirelessly to identify and block these scammers from using our software. To aid in our efforts, we kindly request your assistance.
If you have encountered a scam incident or have any information related to such activities, we urge you to visit our dedicated webpage at https://www.ultraviewer.net/report-scam.aspx. By filling out the provided form, you will enable us to swiftly block the IDs associated with these scammers from accessing UltraViewer. Your input is crucial in safeguarding our community from these deceptive practices. .
Furthermore, we would like to address any concerns you may have regarding the security of UltraViewer. Rest assured, our software does not possess any hidden remote actions or covert file transfers. The scammer cannot copy files from your PC without your knowledge, as long as you are actively using your computer. We prioritize transparency and user safety above all else, and we are committed to maintaining your trust.
For those who are unfamiliar with UltraViewer or have no intention of using it in the future, we kindly request that you uninstall the software from your computer. To do so, please navigate to the Control Panel, select "Add or Remove Programs," search for UltraViewer, and click "Uninstall." This will remove the software from your system entirely.
While we are diligently working to prevent further misuse of our software, it is crucial that you also take the necessary steps to report the scam incidents to the relevant authorities or police. Reporting these incidents will not only help protect yourself but also aid in the larger effort to bring these scammers to justice and prevent them from victimizing others.
Once again, we deeply apologize for any negative experiences you have had due to these scams. Our mission at UltraViewer is to facilitate legitimate remote connections and provide a secure platform for users worldwide. We appreciate your patience, support, and understanding as we actively combat these fraudulent activities.
Thank you for your cooperation and for being a part of the UltraViewer community. Together, we can combat these scams and protect one another.
Sincerely,
UltraViewer Support Team
TOTAL SCAM!!
TOTAL SCAM!!! ABORT ABORT!!!! A Pop Up came up on my computer and locked it up. Was a 'Microsoft' message to call an 800#. Same thing everybody else is saying. Indian call center. THEY ARE THE HACKERS!!!
15. maj 2024
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Kate,
We hope this email finds you well. We are writing to you today with a deep sense of concern and regret regarding the scam incidents associated with UltraViewer, our remote desktop software. We have been made aware that scammers have misused our software to exploit innocent individuals like yourself, causing distress and financial loss. We would like to express our heartfelt apologies for any inconvenience or harm caused by these unscrupulous individuals.
Please know that we do not affiliate with or endorse these scammers in any way. Our team at UltraViewer is dedicated to providing a reliable and secure remote desktop solution that facilitates legitimate business and personal connections. Unfortunately, some individuals have taken advantage of our software's capabilities for their own malicious purposes.
We understand the impact these scams can have on individuals, and we want to assure you that we are taking immediate action to protect our users and prevent further misuse of UltraViewer. We have implemented enhanced security measures and are working tirelessly to identify and block these scammers from using our software. To aid in our efforts, we kindly request your assistance.
If you have encountered a scam incident or have any information related to such activities, we urge you to visit our dedicated webpage at https://www.ultraviewer.net/report-scam.aspx. By filling out the provided form, you will enable us to swiftly block the IDs associated with these scammers from accessing UltraViewer. Your input is crucial in safeguarding our community from these deceptive practices. .
Furthermore, we would like to address any concerns you may have regarding the security of UltraViewer. Rest assured, our software does not possess any hidden remote actions or covert file transfers. The scammer cannot copy files from your PC without your knowledge, as long as you are actively using your computer. We prioritize transparency and user safety above all else, and we are committed to maintaining your trust.
For those who are unfamiliar with UltraViewer or have no intention of using it in the future, we kindly request that you uninstall the software from your computer. To do so, please navigate to the Control Panel, select "Add or Remove Programs," search for UltraViewer, and click "Uninstall." This will remove the software from your system entirely.
While we are diligently working to prevent further misuse of our software, it is crucial that you also take the necessary steps to report the scam incidents to the relevant authorities or police. Reporting these incidents will not only help protect yourself but also aid in the larger effort to bring these scammers to justice and prevent them from victimizing others.
Once again, we deeply apologize for any negative experiences you have had due to these scams. Our mission at UltraViewer is to facilitate legitimate remote connections and provide a secure platform for users worldwide. We appreciate your patience, support, and understanding as we actively combat these fraudulent activities.
Thank you for your cooperation and for being a part of the UltraViewer community. Together, we can combat these scams and protect one another.
Sincerely,
UltraViewer Support Team
DEFINITLEY A SCAM
It's DEFINITLEY A SCAM. It appeared like Windows Defender popped up and locked out my computer. I called the number provided thinking it was Microsoft. When the guy on the phone had me type the address in the run window I realized I had access to the internet again and he hung up on me when I was trying to research this. I asked why Windows isn't in the address and he hung up! Don't call (844) 623-7773.
26. februar 2024
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Keith Caplan,
We hope this email finds you well. We are writing to you today with a deep sense of concern and regret regarding the scam incidents associated with UltraViewer, our remote desktop software. We have been made aware that scammers have misused our software to exploit innocent individuals like yourself, causing distress and financial loss. We would like to express our heartfelt apologies for any inconvenience or harm caused by these unscrupulous individuals.
Please know that we do not affiliate with or endorse these scammers in any way. Our team at UltraViewer is dedicated to providing a reliable and secure remote desktop solution that facilitates legitimate business and personal connections. Unfortunately, some individuals have taken advantage of our software's capabilities for their own malicious purposes.
We understand the impact these scams can have on individuals, and we want to assure you that we are taking immediate action to protect our users and prevent further misuse of UltraViewer. We have implemented enhanced security measures and are working tirelessly to identify and block these scammers from using our software. To aid in our efforts, we kindly request your assistance.
If you have encountered a scam incident or have any information related to such activities, we urge you to visit our dedicated webpage at https://www.ultraviewer.net/report-scam.aspx. By filling out the provided form, you will enable us to swiftly block the IDs associated with these scammers from accessing UltraViewer. Your input is crucial in safeguarding our community from these deceptive practices. .
Furthermore, we would like to address any concerns you may have regarding the security of UltraViewer. Rest assured, our software does not possess any hidden remote actions or covert file transfers. The scammer cannot copy files from your PC without your knowledge, as long as you are actively using your computer. We prioritize transparency and user safety above all else, and we are committed to maintaining your trust.
For those who are unfamiliar with UltraViewer or have no intention of using it in the future, we kindly request that you uninstall the software from your computer. To do so, please navigate to the Control Panel, select "Add or Remove Programs," search for UltraViewer, and click "Uninstall." This will remove the software from your system entirely.
While we are diligently working to prevent further misuse of our software, it is crucial that you also take the necessary steps to report the scam incidents to the relevant authorities or police. Reporting these incidents will not only help protect yourself but also aid in the larger effort to bring these scammers to justice and prevent them from victimizing others.
Once again, we deeply apologize for any negative experiences you have had due to these scams. Our mission at UltraViewer is to facilitate legitimate remote connections and provide a secure platform for users worldwide. We appreciate your patience, support, and understanding as we actively combat these fraudulent activities.
Thank you for your cooperation and for being a part of the UltraViewer community. Together, we can combat these scams and protect one another.
Sincerely,
UltraViewer Support Team
I wish Ultra Viewer would proactively…
I wish Ultra Viewer would proactively shut down scammers from using their Remote Desktop software like Matt at AnyDesk does. The more the scammers lose their ability to use AnyDesk they will start using Ultra Viewer. It is time that responsible companies do what is necessary to protect innocent people. In the long run if scammers use Ultra Viewer it will give the company a bad name. Please do what is necessary.
19. september 2023
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Noordin,
Thank you for sharing your thoughts and concerns with us. We take your feedback seriously and share our commitment to ensuring a secure and responsible environment for our users.
We understand the importance of proactively preventing scammers from misusing our Remote Desktop software. To address this issue effectively, we have implemented several measures and encourage our users to actively participate in maintaining a safe community:
- Reporting Scams: We urge you and our users to report any suspicious activities or misuse of UltraViewer through our dedicated reporting form, which can be found here: https://www.ultraviewer.net/report-scam.aspx .Your reports are instrumental in helping us take immediate action against scammers.
- We are committed to taking swift action upon receiving reports of misuse. Your assistance in reporting such incidents is invaluable in helping us protect our users.
- We provide educational resources and guidance to our users to help them recognize and avoid potential scams while using UltraViewer ( https://www.ultraviewer.net/en/200000150-how-to-avoid-remote-scams.html ).
- We are currently researching the implementation of AI-related technology to automatically block scammers based on accurate user reports.
- We actively collaborate with law enforcement agencies to address criminal activities involving our software.
Please be assured that we are dedicated to responsible corporate practices and maintaining the integrity of our product. Your feedback serves as a vital part of this ongoing effort.
By working together with our users and their vigilance in reporting scams, we can effectively prevent misuse and ensure a safe experience for everyone. We greatly appreciate your support in helping us achieve this goal.
Thank you for being a responsible and vigilant member of the UltraViewer community.
Sincerely,
Just repeating what many people have…
Just repeating what many people have said. Ultraveiwer is being used by scammers to gain control of personnel computers. This company isn't doing any due diligence to make sure cyber criminals are not using their software to scam people. I have read their replies saying this is a free software which is no excuse. Fortunately I recognized this was a scam but many seniors may not.
17. juni 2023
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Ted,
We genuinely appreciate your concerns and would like to assure you that we are deeply committed to addressing the issue of scammers exploiting our software. Your feedback truly touches our hearts, and we want to emphasize that the safety and security of our users are of utmost importance to us.
We completely understand your frustration, and we want to clarify that the presence of scammers is not related to whether our software is free or not. Unfortunately, scammers can misuse any software or service, including paid ones. However, we are actively taking steps to combat these cybercriminals and prevent them from exploiting our platform.
To report any scam incidents, we urge you and all our users to visit our dedicated scam reporting page at https://www.ultraviewer.net/report-scam.aspx. By reporting scams, you help us in identifying and blocking these scammers effectively based on the information provided.
We genuinely sympathize with your concern about vulnerable individuals, particularly seniors, falling victim to these scams. Rest assured, we are working tirelessly to enhance our security measures and raise awareness among our users to protect themselves from potential threats.
Thank you once again for sharing your feedback. We sincerely value your support and trust in our efforts to combat scammers. If you have any further questions or require assistance, please feel free to reach out to us.
Warm regards,
Just got a phone call from a scammer…
Just got a phone call from a scammer saying their from aoi tech solution after installing your download I thankfully did some research and realised this company no longer exists user log was 54252835
2. maj 2023
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear customer,
Thank you for your review and for bringing this matter to our attention. We want to clarify that UltraViewer is a free remote desktop software and is not associated to the scammer claiming to be from AOI tech solution. We apologize for any confusion or inconvenience that may have resulted from this incident.
If you ever encounter any suspicious or fraudulent activity while using UltraViewer, please do not hesitate to report it to us. We take reports of such activity very seriously and will take appropriate action to investigate and prevent further occurrences.
You can report any scams or suspicious activity by visiting the following link: https://www.ultraviewer.net/report-scam.aspx
We recommend that you report this incident to the appropriate authorities and provide them with any information that you have.
If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your feedback and we will do our best to prevent these types of incidents from happening in the future.
Best regards,
Tried to get scammed by someone…
Tried to get scammed by someone claiming to be from McAfee. Please try to eliminate this type of user. Tried to scam me for £149.00, check web address !
14. marts 2023
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Andrew,
Thank you for your review and for bringing this matter to our attention. We want to clarify that UltraViewer is a free remote desktop software and is not associated to the scammer claiming to be from McAfee. We apologize for any confusion or inconvenience that may have resulted from this incident.
If you ever encounter any suspicious or fraudulent activity while using UltraViewer, please do not hesitate to report it to us. We take reports of such activity very seriously and will take appropriate action to investigate and prevent further occurrences.
You can report any scams or suspicious activity by visiting the following link: https://www.ultraviewer.net/report-scam.aspx
We recommend that you report this incident to the appropriate authorities and provide them with any information that you have.
If you have any further concerns or questions, please do not hesitate to contact us. We appreciate your feedback and we will do our best to prevent these types of incidents from happening in the future.
Best regards,
The user interface is horribly designed…
The user interface is horribly designed -you can't see if anyone is connected to you. Another terrible feature is the ability of a person who originally had an address and access code to continuously connect and disconnect with the remote computer. A software vendor used this to connect to my computer about an hour after disconnecting without requiring any other information from me.I do have experience with other remote desktop software, its just that this software is terrible and a huge security risk.
31. januar 2023
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear user,
When someone connects to you, you will see a chat dialog pop up on the screen and appear on top, a message also appears on the computer and there is a sound to signal that someone has just connected. The desktop wallpaper is also turned off and turned gray. The chat dialog box also shows the name and list of computers that are connected to you.
To see who connected to you, you can also go to menu File > View Logs.
The random password used for remote support is similar to other popular software like TeamViewer. You can change the password or turn off the software when you no longer use it, when you reopen the software will automatically change the password.
Please don't hesitate to tell us if you have any further queries or concerns.
Thank you & Best regards!
The UltraViewer Team
Oh my God just reading all the reviews
Oh my God just reading all the reviews, I think I have been scammed this afternoon I was trying to set up my new printer and went online for help as I was trying to download the Hp smart app and couldn’t do it. So one lady virtual assistant appear and asked if I need help.I thought she was from HP so I said yes. She answer few questions and ask me my phone number. i wrote it down. Few minutes later my phone rang and this guy called himself Jeffrey Wilson start telling me he could help. He was very helpful and convincing I follow all his instructions and download Ultra-viewer I found very weird how could he have control in my computer telling me and showing things stopped working.After he said I need to protect my computer as it was unsecured. . I agree to purchase the Mcafee firewall. So he said thank you and that someone else would be calling me. So one guy called me and paid £162 . The trouble is my bank send me message saying do not pay hang up. I told the guy I can’t pay as my bank is telling me not to. He said just write the passcode and we are in safety hands. So I did. Just to find out my printer still not connect to my computer as Jeffrey promised. Well that is it been robed again and starting crying. How vulnerable we are. The guy keeping saying to me the reason he could help me was because I was senior. He gave me a number to call if a need but told me not to give the number to anyone as he would only answer my call. Why I didn’t suspect him. Only after I paid I became suspicious.
Tomorrow I will my bank and ask for cancelation of my card. Will be too late for the £162 but at leas they would get anymore. I have close the Ultra viewer today but tomorrow I uninstall it.
I am ashamed of myself, how could I believe on them and ignore my bank warning.
13. december 2022
Uopfordret anmeldelse
Company is fully aware scammers use…
Company is fully aware scammers use their software for scamming and takes little to no action to protect consumers.
Don't support companies who are the core set of apps scammers use to take billions from elderly in the US alone
10. oktober 2022
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Sin Reaper,
We deeply and sincerely apologize from the bottom of our hearts for any inconvenience caused to you and anyone who is the victim of scammers.
If you're writing to us about UltraViewer, a remote desktop software, and some scammers who are using it,
We can assure you, we are not associated with any of these instances. Almost all users are using UltraViewer for good purposes (for remote working, remote support, etc.); there are just some scammers abusing our software, and we're working hard to combat them.
It would be inaccurate with our efforts if we took little to no action to block them. As the software is partly free, anyone can download it freely on the internet and use it for free remote support. So we got no money from those scammers. We have nothing but the trouble they bring.
It's not only our problem, but it's the problem of all other remote desktop software on the market.
However, we are still working hard to upgrade our automated system to better block these scammers. We also established an email address, abuse@ultraviewer.net to receive reports and analyze those reports to block those scammers from using our software as soon as possible.
It will take time to do everything better, but we just want to let you know that we're still working hard to prevent it. We hope you understand and help us by reporting the scammer's ID : If they have already been connected to your PC for a while , please close UltraViewer by going to menu File > Exit so they can be disconnected from your PC. Next, please open UltraViewer, go to the menu File > View Logs to see their UltraViewer's ID. Please tell us their UltraViewer's ID so we can block them from our system. Also, if you have lost money or anything, please contact the police and tell the police contact at abuse@ultraviewer.net so we can help the police find the scammer.
If you don't know what UltraViewer is and what it's used for, or if you don't use it for any other purposes, please remove it from your PC. It's just a remote desktop software (for remote working, remote support etc.. ). To remove UltraViewer, just like any other softwares. Please go to Start > find 'Add or Remove program', then find UltraViewer from the list of software and click remove to remove UltraViewer from your PC
Looking forward to hearing from you,
Sincerely,
Working Hard to Combat Scammer Abuse
Initially this review was quite negative. After contacting UltraViewer support, I have updated my review to reflect my experience. I was honestly blown away by both their dedication to stopping scammers and their willingness to listen to feedback.
Scammers used this software to RDP into my grandmother's PC. They attempted to trick her into paying them money and tried to gain access to her bank account. So as RDP software, it certainly works.
I contacted UltraViewer support regarding the scammers and received a response in 24 hours. Thanks to the detailed log files that UltraViewer records, I was able to provide information to their team so they can block the scammers. Which is awesome.
More than that, the UltraViewer team quickly took one of my suggestions to heart and added a dedicated link to their website so users can easily report scammers. To me it is evident that they are taking the scammer situation seriously, which is quite admirable and not something I expected.
23. august 2022
Uopfordret anmeldelse
Besvarelse fra Ultraviewer
Dear Daniel,
It is an automatic response from our mailbox, in the letter we said that we will reply to the message as soon as possible. Because the software is free and there are many free users who contact us for normal technical support on a daily basis, sometimes we cannot answer all technical questions in a timely manner for free users. However, we always respond to scam related issues. All reports of scams are recorded by us. We need some time to reply and due to the timezone difference our company has. We usually respond within 1 working day to all spam reports in our mailbox.
We're really sorry for any inconvenience caused to you and your grandmother,
If you're contacting us about UltraViewer, a remote desktop software and about some scammers using our software,
We can assure you, we are not associated with any of these instances. Almost all users are using UltraViewer for good purposes (for remote working, remote support etc..), however there are just some scammers who are abusing our software to scam other people. We're taking further steps to block those scammers from using our software,
If they are already connected to you or your grandmother 's PC for a while , please close UltraViewer by going to menu File > Exit so they get disconnected from your PC. Next, please open UltraViewer, go to menu File > View Logs to see their UltraViewer's ID. Please tell us their UltraViewer's ID so we can block them from our system. Also if you have lost money or anything, please contact the police and tell the police contact at abuse@ultraviewer.net so we can help the police to find out the scammer.
If you don't know what UltraViewer is and what it's used for, or if you don't use it for any other purposes, please remove it from your PC. It's just a remote desktop software (for remote working, remote support etc.. ). To remove UltraViewer, just like any other softwares. Please go to Start > find 'Add or Remove program', then find UltraViewer from the list of software and click remove to remove UltraViewer from your PC
We're really hating scammers and we're making our system better recently to fight scammers. And so we need your help to block all of them from the UltraViewer community.
Looking forward to hearing from you,
Sincerely,
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.