UK Storage Company - Warrington Anmeldelser 1

So we have a storage locker in their building in Milner Street Warrington. We have furniture stored in there for a house move that was taking place, including a large settee which we can't take down the stairs, on Saturday 6th December 2025. On arriving at the facility, the lift which takes us to the second floor where our locker is was not working. There are no other lifts which take us to where our locker is located. We contacted the company and were told they would reset it and we would need to wait 20 minutes. We did that and it still didn't work. Phoned them again and they said they would send an engineer out. We didn't hear anything else so I went to the locker on Sunday morning and it still wasn't working. My wife phoned them and they said they hadn't managed to get an engineer out. We said we had family members who were due to move into their new house the day before, and if it wasn't fixed today they would not be able to move and would have to move in with relatives. They were unable to help or give us any time frame as to when it would be fixed. We rang yesterday, they said an engineer was there, and that was the last we heard. I went down at lunch time, an engineer was there but he was adamant he wasn't there for the lift. I went in and the lift was still broken. My wife has rung again and there is still no resolution to this. My stepdaughter, her partner, their 2 year old little girl and their dog have now been with relatives for 4 days and still no indiocation when the lift will be fixed. The attitude of customer services seems to be they are not particularly bothered.