Ukio Anmeldelser 

Had a great stay in Barcelona with Ukio. Big thanks to Joe from customer service – he was super patient and helped me sort out all kinds of little apartment issues, Really felt looked after. Thanks to him, I could just enjoy the city without stress.

Diego had been amazing and very responsive. While there is a time difference, he always finds a way to connect.

Having the apartment in the Gracia district of Barcelona made our stay so enjoyable. The location was central to the architectural treasures of the city and we were surrounded by unique shops and restaurants. The unit was nicely furnished and it felt like our home away from home. When we had some maintenance issues, UKIO responded quickly. I would highly recommend UKIO. We hope to return soon.

Al principio nuestra experiencia con Alejandro y Ukio fue muy positiva: fueron amables y nos ayudaron a encontrar un piso en Barcelona que, en apariencia, se ajustaba a lo que necesitábamos.

Sin embargo, después de varios meses de alquiler, la experiencia ha sido muy decepcionante. Para el precio que pagamos (más la comisión de la agencia), el piso tenía varios problemas que no se han resuelto a pesar de avisar repetidamente a atención al cliente: faltan sábanas y mantas, la electricidad no funciona bien y el agua caliente se termina muy rápido, hasta el punto de que no podemos ducharnos uno detrás de otro con normalidad.

Además, al querer extender la estancia, nos han ofrecido un precio mucho más alto que el que pagamos inicialmente, sin tener en cuenta ni los problemas del piso ni el hecho de que ya habíamos firmado una larga estancia con ellos.

Très bon relationnel, procédure fluide, disponibilité et flexibilité pour les formalités administratives (négociation du contrat, état des lieux, etc.)
De loin la meilleur option possible pour la mise en location de mon bien immobilier (120 m2 à Paris 10)

Una vivienda increíble, con unas vistas difícil de mejorar. Una atención por parte del equipo de Ukio impecable y muy profesional. Repetiré seguro. Mientras tanto voy a disfrutar al 1000% de esta casa inigualable.

Update 12/15/2025:

Ukio would refund me only if I signed a settlement with confidentiality and review removal—essentially a strong NDA. After weeks of negotiation, my credit card dispute was resolved in my favor, suggesting improper conduct on the part of Ukio. Consider all of this before doing business with this company.

Original:

Before getting into the primary story of my experience with Ukio, I can CONFIRM Ricardo Valente's suspicions that Ukio is pressuring customers to leave positive reviews (search for his 1-star review here). The salesperson that I worked with asked me multiple times, via WhatsApp messages and over the phone, to leave a positive review on Trustpilot for Ukio before I had even received the sublease agreement or laid eyes on the apartment at all. Verbatim quote from the salesperson in question:

"Hello, could you please leave just a 5 stars review on this link? there is no need to write nothing but it will help me a lot with my personal job 🙏🏼"

Pretty big red flag 🚩 before being rendered any type of service or accommodation.

To be fair to that salesperson, they did admit to me during one of the in-person meetings that I conducted with them later that they were operating under an incentive structure that had targets for positive reviews on Trustpilot. So it is, as usual, a problem with leadership, not the people on-the-ground.

Anyway, as if that was not scandalous enough, onto the meat and potatoes-

I reserved an apartment in Barcelona for 3 months for an up-front reservation cost of €5,910 (first+deposit+fees). It was a lot, but alright, it seemed like a premium experience, and I was in a bit of a hurry to get something secured temporarily before embarking upon a longer search for a more affordable rental. One pays more for those kinds of circumstances, and I would have been alright with that had it been a (much) better experience.

Despite repeated requests starting the day after reservation, literal weeks passed with no contract. When the contract finally arrived, it was delivered 2.5 business days before the scheduled move-in date, which was not nearly enough time to properly review a multi-page legal document.

Still, I did my best and was able to shoot back an email the same-day with several questions and clarifications regarding the contract. My email was ignored, and to this day it still sits in my inbox with no response. The sales representative that I was working with at the time didn't address my questions in this regard, either, they completely ignored me. I wonder now if they were likewise disincentivized to engage with customers on that particular topic, given that the contract itself shifts nearly 100% of all conceivable liabilities onto the customer.

As a result of all of this, I became very suspicious and concerned, so I began to request an inspection of the property prior to signing the contract. Ukio refused. I showed up to their office 3 times to discuss this in-person. They played good cop/bad cop with me and were not at all accommodating to what I thought was a reasonable request following the red-flags I had encountered by then. They mostly continued to suggest that I sign the contract and that "everything would be fine" (paraphrasing).

I ultimately decided to cancel before signing anything, which should have entitled me to a full refund. At the time of reservation, Ukio’s published cancellation policy in their terms and conditions clearly stated that penalties applied only if the reservation and the Seasonal Sublease Agreement had been signed. I never signed the agreement, therefore no penalties should have applied.

After I requested a refund, Ukio quietly modified the cancellation policy on their website. They removed the requirement for a signed contract and replaced it with new language that conveniently allowed them to keep my payment. Disturbingly, they made this change without updating the “last modified” date at the bottom of the page, making it appear as though the altered terms had always been in place.

If you are tech-savvy enough, you can find evidence of this manipulation on the web.

I also possess local copies of both the original and manipulated versions of their policy, including matching “last updated” dates, which speaks for itself.

Ukio then denied my refund based on the altered terms, not the ones I agreed to when I paid.

I have never encountered a company that retroactively edits its policies mid-dispute while pretending nothing changed. I am truly disgusted by this company.

If you value transparency, professionalism, or basic business ethics, proceed with extreme caution. I strongly advise saving every screenshot, every email, and every version of their terms if you decide to do business with them, and read everything very carefully.

Nous avons confié à Ukio la gestion de notre appartement à Paris et nous sommes ravis de leur service. L’équipe est professionnelle, disponible et proactive avec une prise en compte de nos besoins.

I had a positive experience with this agency. The property search was smooth and convenient, and the WhatsApp communication with the agent made everything efficient and easy to manage (as there were always clarification and ongoing questions). My agent, Mel, was particularly helpful — quick with answers, proactive with alternatives, and genuinely focused on making the process feel bespoke.
The check-in procedure was clear and worked perfectly on the day (no agent, all remote and straightforward). Several issues and follow-up items that I had after check-in were handled efficiently, and everything was resolved quickly. The selection of flats was strong, and having now explored Lisbon properly, I can say the flat I chose is exactly the area and style I was hoping for.
The apartments are thoughtfully designed for comfortable everyday living. The furnishings are not high-end luxury, but they are well chosen, visually pleasant and very practical. Overall, the service, responsiveness and quality of the accommodation made the entire experience great. I would happily recommend this agency.

Our boiler stopped working on a Saturday and Ukio was very responsive and set up a tech to come out and resolve the problem on the same day! They stayed in constant communication throughout and made sure that the problem was resolved. Very pleased with the experience!

Appartement loué immédiatement :) concept innovant Une équipe à l'écoute et un service pro!
Merci à Frederic pour sa disponibilité

Son Confiables

Je recommande vivement Ukio pour un séjour à Paris. L’appartement était spacieux, magnifiquement décoré et idéalement situé. L’équipe du service client a été disponible et réactive chaque fois que j’ai eu besoin d’aide. En résumé, une excellente expérience du début à la fin.

Riccardo did an excellent job giving all the answers to our questions. Perfect service.

Very smooth booking process.

Un opérateur que nous accompagnons depuis 2 ans avec près d une quinzaine d appartements,

Partenaire solide et sérieux, avec un goût prononcé pour la décoration
des loyers assurés et une communication bien au dessus de la moyenne

Nous avons confié 2 appartements situés à Paris à la location à la société UKIO. Leur rénovation et décoration ont été effectuées sans heurt sous leur responsabilité. Aujourd'hui la location se fait via UKIO, contrat longue durée, les paiements arrivent en début de mois. Les entrées et sorties sont effectuées par UKIO en toute tranquillité pour nous.
Notre interlocuteur UKIO a toujours répondu à nos sollicitations, notre apprécions la relation de confiance établi entre nous.

Une expérience professionnelle et efficace ! Un travail soigné et sérieux!

Alex Crespo was amazing!

Beautiful and super comfortable apartment, strategic position and perfect service.