I’ve recently tried the teeth whitening powder from Spotlight Oral Care UK. The product is easy enough to use and is a nice addition to my oral care routine, but I haven’t noticed a dramatic differen... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Easy to order on the website, I got two lots of whitening strips with whitening toothpaste included, good value. Excellent product, strips stick to teeth well even for the full hour. I find it diffic... Se mere
Virksomheden har svaret
I really appreciated the brilliant customer service I received when I had an issue with my toothbrush. My issue was dealt with quickly in a friendly way and with exactly the outcome I hoped. I am very... Se mere
Virksomheden har svaret
Ordered one of their water flossers, and it packed in after about 2 months (completely stopped working). To their credit the customer service team sent me a new one, but then that one also was r... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Leverandør af skønhedsprodukter
- også i
- Butik med tandplejeudstyr
- Helse- og skønhedsbutik
- Kosmetikbutik
- Kosmetisk tandlæge
- Tandblegning
Om Spotlight Oral Care UK
Skrevet af virksomheden
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Kontaktoplysninger
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Irland
- +353-87-466-2473
- info@spotlightoralcare.com
- uk.spotlightoralcare.com
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Ordered one of their water flossers
Ordered one of their water flossers, and it packed in after about 2 months (completely stopped working).
To their credit the customer service team sent me a new one, but then that one also was reduced to about 5 mins of battery life after a month.
I received a full refund, but I'm honestly convinced that their water flosser products are inherently faulty and designed for obsolescence.
1. maj 2026
Besvarelse fra Spotlight Oral Care UK
Hi Liam, thanks for sharing your experience. We’re really sorry the Water Flosser let you down, especially after having the same issue with the replacement. We completely understand how frustrating that must have been.
We’re glad we could arrange a full refund for you, and we’ll pass your feedback on to our team.
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your lovely review, Inars! 😊 We’re delighted to hear you’re happy with both our products and service. We really appreciate your recommendation!
Great thankyou
25. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much! 💙 We’re delighted you’re happy with your experience and really appreciate your support!
Expensive replacement heads
I found that the base was too narrow leading to instability.
The Battery must be small capacity because it lasts a lot less time than my wife's Oral B.
Replacement heads are very expensive.
Having said all that it works fine for me.
21. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you very much for taking the time to share your feedback with us Sheila. We really appreciate your honest comments regarding the base, battery life and replacement head pricing.
We’re pleased to hear that, despite these points, the toothbrush is working well for you. Your feedback is genuinely valuable and will be shared with our team as we continue to improve our products and customer experience.
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your lovely review, Isa! ❤️ We’re delighted to hear that you’ve noticed a difference in your teeth and that you’re happy with the product.
I'm so happy with this whitening powder…
I'm so happy with this whitening powder I can see the difference in after 1 use it's nice to see some white in my teeth again. Delivery was less than 1 week & customer service are fantastic & helpful.
20. april 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your lovely review, Tasha! ❤️ We’re so happy to hear you’re already seeing a difference after just one use of our whitening powder! ✨ It’s also wonderful to hear that you were pleased with the delivery and our customer service. We really appreciate your kind words!
The customer service is excellent and…
The customer service is excellent and the team responded to an issue I had very quickly. Excellent service.
17. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your wonderful review! We’re delighted to hear that our customer service team was able to resolve your issue quickly. We really appreciate your kind words and support! 💗
Great service and products
7. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your lovely review! We’re delighted to hear you’re happy with both our service and products. We really appreciate your support! 💗
Delivery error problem resolved quickly
My original order was wrongly delivered by the courier.
The Spotlight team reviewed my feedback and promptly implemented a replacement order which was delivered quickly.
Excellent service.
16. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much for taking the time to leave us such a lovely review! 😊
We’re really pleased to hear that we were able to resolve the delivery issue quickly and get your replacement order to you without further delay.
We really appreciate your kind words and your support of Spotlight Oral Care. 💙
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your lovely review! We’re delighted to hear you enjoyed the taste and are happy with the results. 😊
We really appreciate your support!
Very happy with my purchases ,good…
Very happy with my purchases ,good quality as always,quick delivery
14. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your lovely feedback J! We’re delighted to hear that you’re happy with your purchases and that you continue to enjoy the quality of our products. It’s also great to know your order arrived quickly!
Items as described
As described. Delivery was a bit slow (they said shipped really quickly and then it didn't get to the delivery company for a few days).
2. august 2026
Besvarelse fra Spotlight Oral Care UK
Hi Em,
Thank you for your 5-star review! We’re delighted to hear that your items arrived as described.
We’re sorry that the delivery took a little longer than expected and appreciate your patience. We’ll certainly take your feedback on board as we continue to improve our delivery experience.
Thanks again for choosing Spotlight Oral Care! 💚
Diaa dayppointed at customer service assumed the replacement heads would…
I assumed the replacement heads would all be the same fit and I couldn’t remember what my spotlight toothbrush was so I just ordered replacements. The ones that arrived didn’t fit but I had to open one to see of course. I was disappointed with the customer service. I felt like I was made to feel stupid for ordering the wrong ones and that if they were opened they couldn’t be exchanged. I had to open them to find out they didn’t fit. I’ve returned them for an exchange and am still waiting to hear what they say. I’m disappointed at the response as I have worked in customer service for many years and this fell short. Still waiting to hear so let’s see!
28. juli 2026
Besvarelse fra Spotlight Oral Care UK
We’re very sorry to hear about your experience and apologise for the frustration caused. A member of our Customer Service team will reach out to you directly to help resolve this.
Further update after visiting my…
Further update after visiting my dentist: I’ve had the worst built they’ve seen in years and stains on my teeth, which had never happened before. Unfortunately I will stop using the product and go back to more established brands and products.
19. august 2026
Uopfordret anmeldelse
Besvarelse fra Spotlight Oral Care UK
Hi Carmen,
Thank you for providing your email address. We’re very sorry to hear about your experience and understand your concerns, especially following your visit to the dentist.
We’d be very happy to look into this further with you. There can be a number of factors that contribute to plaque build-up and staining, including diet, brushing technique and frequency, existing plaque, saliva and individual oral health, so we’d like to understand your experience in more detail.
Please contact us at info@spotlightoralcare.com with your order details and any further information you can share, and our team will be happy to investigate this with you.
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your wonderful feedback Helen! We’re delighted to hear that you’re loving your Spotlight toothbrush. We really appreciate your support!
Had an issue with my toothbrush…
Had an issue with my toothbrush charging and they sent me a new one!
9. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your review Sam! We’re delighted we could resolve the issue with your toothbrush and get a replacement sent out to you. We really appreciate your support and hope you continue to enjoy your brushing experience!
I’ve had three emails from Royal Mail…
I’ve had three emails from Royal Mail saying my toothbrush was about to be delivered that day. It still hasn’t been. There is also a discrepancy between the price on the order and the amount taken from my bank account. Not a great experience so far.
7. august 2026
Besvarelse fra Spotlight Oral Care UK
We are really sorry for the continued delay with your toothbrush and for the frustration this has caused.
We see that we are in communication with you and we will try to have this sorted as soon as possible.
Regarding the discrepancy between the order price and the amount taken from your bank account we will be reaching out to take a look at this.
We sincerely apologise that this has not been the experience we aim to provide, and we appreciate your patience while we look into both matters.
Great product great company
Great product great company. I contacted the company about a sonic toothbrush I had purchased from them some time ago. I received an almost immediate reply even though out of hours and after sending some photos they offered to replace it. It arrived today only a few days after my initial contact with them. So pleased as it is a great product. Thankyou so much it is so refreshing to deal with a company that is so helpful.
15. august 2026
Uopfordret anmeldelse
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your wonderful feedback Jane! We are happy to hear that you had such a positive experience with our team and that we were able to resolve the issue quickly for you.
The delivery is quick if I arent in…
The delivery is quick if I arent in they leave in a safe place
7. august 2026
Besvarelse fra Spotlight Oral Care UK
Thank you for your feedback Maureen! We’re delighted to hear that your order arrived quickly and that your parcel is left in a safe place when you’re not at home. We really appreciate you taking the time to share your experience with us.
Great customer service
Great customer service following a faulty product. I was a little worried about how this would be handled after reading the reviews online but the customer service process was great. I had a faulty toothbrush that had stopped working after about 2 years and I reached out to the team and they were very responsive (getting back within a few hours) and helped me trouble shoot (which did not work sadly), they then sent me a replacement. The whole issue was resolved within a week. Thanks to Breanna and Suzanne for being so responsive and helpful!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Spotlight Oral Care UK
Thank you so much for your wonderful review! 😊
We’re really glad to hear that Breanna and Suzanne were able to help get everything resolved quickly and that you were happy with the customer service you received.
We’re sorry you experienced an issue with your toothbrush, but it’s fantastic to hear that we could get you back up and running with a replacement within the week.
Thank you for giving us the opportunity to put things right, and for your kind words about our team. They really mean a lot to us! 💙
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