Absolute quality! I'm over the moon with my new ear buds, the sound is brilliant the controls are so easy to use. Proper value for money i would 100% recommend these! I got the space A40 model just as... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Have several pairs of Soundcore Earbuds for different family members. Unfortunately, one of my sons buds stopped working after about 6months and refused to pair with his phone. Contacted Soundcore and... Se mere
My projector arrived in perfect condition and works flawlessly. It has amazing bright colours from the triple lasers and the wireless surround speakers are fantastic. The fact I got a free Battery Po... Se mere
Purchase was quick and simple. Wished you had more loyalty program. Product i am not that happy because its not keeping my expectations after few days but customer service, is exemplary. Defnitely ro... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Sounds Good, Live Good. We believe good sound should be part of all our lives and that soundcore's headphones and true wireless earbuds can help you create "Sounds Good" moments. We are introducing a new logo to reflect our inclusive, inspiring, and ever-evolving spirit. You'll start seeing our new logo everywhere, however if you spot our old logo on older products and their packaging, don't worry, it's just part of the transition to our new, upgraded look!
Kontaktoplysninger
4,6
Fremragende
559 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 95 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Slow delivery and AI customer service
Day 7 of waiting for my delivery, the tracking app hasn’t changed since the day I ordered: ‘the sellers have told us they have despatched your item’ the customer service team is like speaking to a robot, doesn’t make sense and will make random statements. For example, blamed the delivery on the weather (it’s been 30 degrees all week.) and ‘usually the package will arrive later’. Doesn’t seem to be an option to speak to a real person, which is a shame because I was so excited to receive my headphones, this has left a sour taste in my mouth!
19. august 2025
Uopfordret anmeldelse
Besvarelse fra Soundcore
We are very sorry for the delay with your delivery and for the frustrating experience you've had with our customer service. We understand how disappointing this must be, especially when you were so looking forward to your new headphones.
Please know that we have escalated your case and prioritized it for immediate attention. Our team will reach out to you directly to resolve this matter and provide updates as soon as possible.
Thank you for bringing this to our attention and for your patience. We appreciate your feedback and are committed to improving your experience.
Zero Customer Service
On May 6, 2025 I purchased a pair of V20i open earphones from Amazon. On the 15th of August, they weren't working properly. I followed the instructions to reset them, and it didn't work. I contacted Anker customer service 4 different times and provided a screenshot of my purchase from Amazon. I've received the same set of instructions repeatedly that I have already followed with no result. They've asked for proof of purchase multiple times, and I have provided it. Not even 4 months old and Anker has done nothing and has stopped responding to my emails. I used a lot of Anker products without issue. I had an issue with a USB hub, which they replaced immediately. I don't understand what's happened to this company, but I no longer trust them and would advise anyone not to deal with them. Zero customer support. If it breaks under warranty, they'll just ignore you.
UPDATE: Anker has reached out to me and assured me they would make this right. It took this review, however, to get someone's attention. Will update again if they follow through. Replacements arrived 22/08 Gave them 3 Stars now because of all the hassle.
15. august 2025
Uopfordret anmeldelse
Besvarelse fra Soundcore
Thank you for your update. We’re glad to hear that the issue has been resolved with the replacement.
If you experience any issues in the future or need further assistance, please feel free to contact us at uk.support@soundcore.com. We’ll be happy to help.
Unfulfilled order.
I placed an order for earbuds on a 5-7 day delivery. After 10 days I emailed to find out what had happened, only to be told to wait. After 14 days I chased again to be told it was out of stock.
28. juli 2025
Besvarelse fra Soundcore
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@anker.com, and we’ll ensure your case is promptly addressed.
Quick delivery and the right product…
Quick delivery and the right product for the job !
3. august 2025
Great product & service
Simple & transparent ordering process and a really great product.
26. juli 2025
No issues what so ever and it is a good…
No issues what so ever and it is a good price for them I 100% recommend these. Amazing
25. juli 2025
Good product and quick delivery
24. juli 2025
Besvarelse fra Soundcore
We’re sorry for the delay. We’ve escalated your issue to our team and will prioritize your order. Thank you for your patience.
AI Emails that didn’t make sense???
Seemed to have forgotten about my order until I contacted them. Proceeded to be then bombarded by AI emails that didn’t make much sense. However, goods arrived, were of good quality and reasonably priced. Come on Soundcore, need to do better to support your excellent products.
30. juli 2025
Besvarelse fra Soundcore
We’re truly sorry for the delay with your order and the confusing email communications you received. We’ve escalated your feedback to our team and will use your suggestions to improve our service moving forward. Thank you for recognizing the quality and value of our products—we appreciate your support and are committed to doing better.
overall amazing ROI
good volume good battery sound quality is good only lacks on the base but amazing amazing quality overall for the price
30. juli 2025
Besvarelse fra Soundcore
Thank you for sharing your feedback. We're sorry to hear about your experience and would like to assist you in resolving this issue. Please feel free to reach out to our customer service team at uk.support@soundcore.com, and we’ll ensure your case is promptly addressed.
There communication was great
There communication was great, Fast delivery time and a great price point for good quality.
28. juli 2025
Fast delivery and the earbuds are…
Fast delivery and the earbuds are excellent for the price.
21. juli 2025
Great sound quality
Excellent bit of kit. I have tried a number of open ear buds and they do not do bass well. The Aerofit 2 are leaps and bounds ahead of Shokz etc in that regard.
27. juli 2025
The price of the item was very good
The price of the item was very good, but unfortunately, I never received it even after waiting for 3 weeks. However, I must say the customer service was excellent—very quick to respond and extremely helpful. I got a full refund without any hassle, which I really appreciated. It's a shame the item didn't arrive, but the service team handled the situation well.
26. juli 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.