I don't even know where to start if i could give zero star i would
I don't even know where to start. This has been one of the most stresstul and unacceptable experiences I have ever had.
For the last 4 days, I have been sending email after email, including countless emails and not one person has had the to properly respond. What is the point of providing an email address if you completely ignore your customers?
Do any of you actually read the reviews on here?
The same complaints are being made over and over again, yet nothing ever changes. It feels like customers are simply ignored.
I paid extra for the Premium Service, and I honestly feel like I wasted my money. I brought four recent passport photos because your own checklist clearly says to bring them. I was then told they weren't needed, but I was still charged for photos that were never taken. That is completely unacceptable.
Despite paying for Premium, I was still told to queue for my fingerprints and photo. Then I was rushed through the appointment because I was told the computer had stopped working. The whole experience was disorganised, chaotic and submitted my application on 16 July, and my flight is on 5 August. I have already paid for my flights, hotel and travel insurance. Instead of receiving updates or any reassurance, I have been left chasing answers while being ignored. Your latest response is nothing more than a generic template and completely fails to address the serious concerns I have repeatedly raised.
I am not asking for another automated response. I am demanding clear answers.
My flight is booked for 5 August 2026. I submitted my application in good time, paid £210 for your service, and relied on the published processing time of 15 calendar days. That timeframe has now passed, yet I still have no passport, no visa decision, and no meaningful update.
This delay is now putting my entire trip at risk. I have paid for flights, accommodation and other travel arrangements, and every day of silence increases my financial losses. BLS you lot should be the one who contact spanish consulate in manchester and ask for urgent response regarding my visa application and even i did myself but they are not responding to my emails and not answering PHONE calls as well what i should do ? you can’t just take the payment and give AI robotic responses to a customers and you charged me £210 not to mention charge extra to get appointment and charged for photos which i haven’t been takes everyone complaining regarding all these ! its not just me UK and england law dosent allow you to treat like this to customers always back in forth you tell me go to spanish consulate and they telling me go back to bls I HAVE MY FLIGHT tomorrow and still i haven’t got back my visa and i have paid for my flight ticket and hotel as well you lot so ready to take the money for the premium appointment i paid £210 and yet still no visa and this is my third time applying for it you purposely blocked the normal appointment that forcing people to book the premium! i will make formal complaint submitted everything i have to ombudsman i lost so much money because of this people work here and this company
bls in manchester bls absolute scm and why would u even take the applications and passport when you lot already knew that i wont be getting my visa at that time of my flight and the hotel ? ombusman awared now of this sc and this company forcing me to cancel my application and they said its zero un refundable
i have emailed like 50 times my name is meer azad hassan dob i meant to be travel on the 5th of August and YET still i havent got my passport and visa back i have reporttet this company to Ombusman for lying and scm people for over charging as well if i could give zero star i would
