Zero Customer Support
Decent product, until you need customer support.
0 response and multiple follow ups since I rasied an issue back in February.
Will avoid this brand in the future!
16. april 2026
Uopfordret anmeldelse
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Virksomhedsoplysninger
Kontaktoplysninger
Non existent Customer Support
Customer support seems to be non existent. I tried enquiring about a repair, as the rear sensor glass had cracked when dropped on a hard floor. No response from multiple emails or the online form for support. Very disappointed and won't be buying from them again.
6. marts 2026
Uopfordret anmeldelse
Customer Service and Bip6 watch both rubbish.
The Bip6 watch needs a regular factory reset due to display and wake problems. No customer service.
Not what I was expecting after positive reports from Which!.
15. december 2025
Uopfordret anmeldelse
No Customer Service
My Amazfit Active 2 reset to the barcode screen and will not pair after many, many attempts. The watch worked well for 4 months and I was pleased with the features. I completed the online form and emailed the support email directly. I have yet to receive a response or acknowledgment from either. It is a good product whilst it lasts but a bricked watch after 4 months with no means of return or support means that it poor value overall and this company should be avoided. They do not seem to respond to Trustpilot comments across the US, EU and UK sites. Looking at other reviews my experience is not unique.
15. september 2025
Uopfordret anmeldelse
No customer service
Bought the new Balance 2 and started having issues within a month. Nothing from customer service after several emails. Absolute joke avoid
5. september 2025
Uopfordret anmeldelse
No response from customer service over faulty product
My partner bought me a watch for Christmas and we were sent a faulty one which does not hold its charge, even with minimal functionality turned on it only lasts 1/4 of the promised time.
Contacted the customer service twice for a return under statutory rights but no response.
Partner has had their watch nearly a year and it's really good, so you've just got to hope you are shipped a good product and don't need their non existent customer service
10. januar 2025
Uopfordret anmeldelse
Had to message the support team to see…
Had to message the support team to see what's going on but got the watch via UPs next day. The TRex 3 was made for Alhamdullilah. Beautiful watch, some serious tech and very fast and steady. AMAZFIT keep up the good work. Thanks for the open ear pods. Lots of respect to you all. 10/10
1. november 2024
Uopfordret anmeldelse
No customer service
Customer care is a joke. I have sent back an helio ring because the size was wrong. They have received the item back one week ago and customer care is not responding to emails nor the item with the correct size arrived at my address.
9. oktober 2024
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.