Sadly the Valentine’s Day bouquet I ordered was delivered more than 24 hours late, which ruined a planned surprise. Whilst I appreciate issues can happen, the challenge for me was the lack of communi... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered these flowers as an apology for my partner, and he absolutely loved them. The bouquet was delivered right on time and looked even better than the pictures ..so fresh, vibrant, and beautifull... Se mere
Virksomheden har svaret
Flowwow is the best online gifting marketplace where you can get all the things under one roof . flowers, cakes, gifts, potting plants accessories and more . The deliver same day and next day delivery... Se mere
Virksomheden har svaret
“Flowwow is an incredible online marketplace with a wide variety of brands to choose from. Whether you’re looking for flowers, gifts, or unique surprises, there’s something for everyone. The user-frie... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Udora is a global marketplace for flowers and gifts, created to bring the warmth of real human connection into a digital world. Inspired by the idea of a touch carried across distance, our mission is to help people feel closer to the ones they love, no matter where they are. We connect customers with trusted local florists and independent artisans in 50+ countries, offering everything from fresh bouquets and cakes to curated gift sets, home decor, and unique handcrafted pieces. By partnering with smaller shops, we make every gift feel thoughtful and personal, while also helping local businesses grow and reach more customers worldwide. Udora is built around accessibility, sensory experience, and authentic connection. With same-day delivery options in many locations, an easy-to-use platform, and a photo before delivery feature, we make gifting transparent and reassuring. Every order is designed to help customers share emotions that go beyond the screen — warmth, presence, celebration, comfort, and joy. Whether it’s a birthday, thank-you, romantic gesture, or spontaneous surprise, Udora helps turn distance into closeness and everyday moments into lasting memories.
Kontaktoplysninger
Storbritannien
- hello@udora.com
- udoragifts.co.uk
4,4
Fremragende
154 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic service flowers excellent…
Fantastic service flowers excellent just like the picture.
24. april 2026
Besvarelse fra Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Delivered bouquet look nothing like the…
Delivered bouquet look nothing like the picture nor the size guidance provided. A very disappointing experience. Very smooth ordering however.
28. marts 2026
Besvarelse fra Udora
Thank you for your feedback. We understand that receiving a bouquet that doesn't meet your expectations can be disappointing. If your bouquet significantly differs from the one on the website, we encourage you to open a dispute within three days of receiving the delivery by rating your order with 1 or 2 stars. Therefore you'll submit a request for compensation. Flowwow team
I can't recommend this company enough
I can't recommend this company enough. I found a local Flourist in Valencia who sent flowers to my best friend within the hour! Incredible. Thank you!
21. marts 2026
Besvarelse fra Udora
Thank you for your feedback and trust 😉 Your Flowwow
Amazing Experience and Service - highly recommend
The website and app was really easy to navigate and the service and delivery was very prompt (even though I was ordering from outside UAE) - overall I had a really good experience!
16. marts 2026
Besvarelse fra Udora
We're glad you had a great experience 😉 Thanks for the feedback! Flowwow team
Great service
Great service. Couldn’t find the house but took the time to call me and give me time to revert. Thank you. 100 percent recommend.
14. marts 2026
Besvarelse fra Udora
Wow, 5 stars! We're blooming for you 🌸 Keep an eye out for more ways to spread the joy with us 😊Truly yours, Flowwow
Very fresh flowers
Very fresh flowers, beautifully arranged with a very good delivery service.
15. marts 2026
Besvarelse fra Udora
Thank you for your rating! We're always happy to hear from our customers 🥰 Flowwow team
Besvarelse fra Udora
Thanks for the great rating 😉 Flowwow team
I’ll never use Flowwow again
I’ll never use Flowwow again! Order has not been delivered, all day there were updates of new slots, still nothing. No one replies to you. The surprise has been completely spoiled. Paid for flowers and delivery and nothing. Do not recommend to use it
8. marts 2026
Uopfordret anmeldelse
Besvarelse fra Udora
Thank you for your review. We are very sorry that you had an unpleasant experience.
The delivery time was postponed because there were no available couriers nearby, and the store was unable to deliver the order on its own. Also, due to high traffic, we are currently responding slower than usual in the chat — we apologize for this. In such situations, you can open a dispute within 3 days to request compensation for the delivery delay. To do this, go to your personal account on Flowwow, give the order a rating of 1, and click on the “Open dispute” button.
Yours, Flowwow
Sadly the Valentine’s Day bouquet I…
Sadly the Valentine’s Day bouquet I ordered was delivered more than 24 hours late, which ruined a planned surprise. Whilst I appreciate issues can happen, the challenge for me was the lack of communication on the delivery date. I received no updates so I could not make alternative arrangements. I was offered some sort of a refund within 7 working days, but I have received nothing and no communication 10 working days later. I am left wishing I had ordered my flowers elsewhere. Such a pity.
15. februar 2026
Besvarelse fra Udora
Thanks for letting us know about the trouble you had with our service. We see that a partial refund was issued for this order. If you don't receive your refund, please email us at feedback@flowwow.com. We'll dig into it for you. Flowwow team
Besvarelse fra Udora
Thank you for your feedback 😊 We promise to continue delivering great experiences to you. Flowwow team
Maybe lets use apps less lol
they resolved my issue for missing flowers on valentines with a refund which i am thankful for, but my gf who felt left out on the day didn't deserve that experience. I'll stick to going to the florist.
14. februar 2026
Besvarelse fra Udora
We are very sorry that the gift did not arrive. In such situations, we recommend opening a dispute, which you have done. We hope that our service will get a second chance from you. Flowwow team
A ruined experience
The shop made a big mistake -ruined my surprise and the they offer me 10% discount, after a week, on my next purchase. Other companies would offered a refund or a partial refund as a good will gesture. Well I won’t be going back
14. februar 2026
Besvarelse fra Udora
We are very sorry that you were not pleased with the gift. In such situations, we recommend opening a dispute to receive compensation, which is what you did. Arbitrators assess the situation and make a decision within the framework of the dispute. Flowwow team
Birthday surprise
Thank you. Just a couple of niggling points. Confirmation was slightly confusing and late to come to the app. At one point I was receiving a message that you wouldn’t deliver to the restaurant.
The bouquet was not as fresh looking as in the picture. All the tulips were well opened rather than tight budded. The presentation and wrapping was pretty.
My niece appreciated them!
13. februar 2026
Besvarelse fra Udora
Thank you for your feedback and trust 😉 Your Flowwow
Couldn’t get birthday flowers on time
13. februar 2026
Besvarelse fra Udora
We are very sorry that your order was not delivered on time. According to the platform's rules, you can only open an official dispute within 72 hours of delivery. If this period has expired, Flowwow cannot act as an arbitrator between you and the store. However, you can give a low rating, add an honest review of your order, and contact the store directly at any time. You can chat with the seller in the ‘Inbox’ section, and the rest of the supplier's details are on your receipt. Flowwow team
The first time I use the apps and good…
The first time I use the apps and good services and when I called there is a good service to communicate and deliver within the time I will always keep in touch with them
5 Star
10. februar 2026
Besvarelse fra Udora
Your feedback is valued! We're glad you shared your thoughts on your first order, and we promise to keep exceeding your expectations 😉 Your Flowwow team
Servicio PERFECTO
El servicio recibido fue sencillamente perfecto. todo muy facil desde la web y en todo momento informacion clara del estado del envio.
17. februar 2026
Besvarelse fra Udora
¡Gracias por tu excelente calificación! 😊 Flowwow te lo agradece. Atentamente, Flowwow
Besvarelse fra Udora
Thank you so much for your kind words! We’re happy to hear the flowers arrived on time and met your expectations.
We truly appreciate your support and look forward to serving you again.
Flowwow team
I am writing to formally dispute the…
I am writing to formally dispute the charges for order #21704912 ("Sweet Serenity"), which was placed for delivery on Valentine’s Day, February 14, 2026. I am requesting a full refund of £52.10 due to a complete failure of service, significant delivery delays, and poor product quality.
Timeline of Events:
Original Delivery Window: 14 February 2026, between 10:49 and 14:49.
Ready Notification: At 14:03 on 14 February, I received an email with a photo preview stating the gift was "ready to go."
Repeated Delays: Throughout the day, the delivery window was pushed back multiple times (from 15:00–18:00 to 19:00–12:00 AM). Despite chasing for updates, I was repeatedly assured the flowers would arrive on the day.
Overnight Assurance: At midnight, when the flowers had still not arrived, I contacted your team again. I was told they would "definitely be delivered early the next day."
Actual Delivery: The flowers finally arrived on 15 February 2026, after 18:00—more than 27 hours after the original scheduled window and long after Valentine's Day had ended.
Reasons for Refund Request:
Time of the Essence: Flowers for Valentine’s Day are time-sensitive. By delivering them the evening of the following day, the primary purpose of the purchase was defeated and the occasion was ruined.
Product Discrepancy: Having sat in transit or in a warehouse for over 24 hours after the "ready" photo was taken, the flowers that arrived were in poor condition and did not match the quality shown in the preview photo.
Misleading Communication: I was repeatedly promised "same-day" delivery and "early morning" delivery on the 15th, neither of which was honored.
As your own confirmation email states, "On Flowwow, you're only charged after delivery." Since the service provided did not meet the basic requirements of the contract, I do not accept the delivery as fulfilled.
I look forward to receiving confirmation of my full refund of £52.10 within 3–5 business days.
15. februar 2026
Besvarelse fra Udora
We can see in our system that the order has already been delivered and that you have opened a dispute.
Our team will review the case and investigate all delivery details. A decision will be made within 5 days. We are monitoring the situation to ensure it is handled properly.
Flowwow team
Very unhappy customer
Order arrived a day late, if stated delivery would not take place I would not have placed the order in the first place. Should have been cancelled, bad service I would not be recommending or using this service again. The lady who the flowers was going to is a widow and the flowers were very sensitive.
15. februar 2026
Besvarelse fra Udora
Thank you for letting us know about the delivery issue. That's definitely not the experience we want for you! To get things sorted and see about some compensation, just rate your order with 1 or 2 stars and open a dispute. We'll take a close look and get back to you. Truly yours, Flowwow
Great service
I live in UK and have ordered a flower arrangement to be delivered to my daughter who is based in Dubai with her work. It was super easy to make the order online and it was delivered in a couple of hours.
I highly recommend them.
14. februar 2026
Besvarelse fra Udora
Thank you for your feedback! We're always working hard to bring you the best experience 💝 Truly yours, Flowwow
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