Tyl by NatWest  Anmeldelser 2.109

Excellent service and clear guidance from Kashif Saeed. He made the process simple and helped me make an informed decision with confidence. Highly appreciated, and I would definitely recommend his services

One of the worst companies I’ve ever done business with. Overcharge. Auto renew contracts unethically. Customer service and complaints team have 0 empathy and no interest supporting or retaining customers. Genuinely shocked that a Natwest backed business could be so bad.

Umar was great. Very patient and funny. Finances take me a while to understand so felt reassured

Kash has been efficient and on time with all communications. He was very helpful in assessing just how much money we could save by switching to Tyl and has made the application very easy and straight forward.

Kash was really helpful. He explained everything really clearly and provided a friendly, personal experience. Very happy

Fantastic. Easy process. RAJ has been really helpful. Thank you, I look forward to receiving the machine and start taking payment.

Recently guided through setting up a new account by Raj who explained every step so clearly it was a doddle! Had us up and running with card payments in no time. Thanks Raj!

Kashif Saeed made the process very easy and straightforward. He was patient and understanding.

Kash made the whole application very quick and simple. from start to finish everything was taken care of within 20 minutes.

Excellent service from the first contact with Verity Gibson. Verity researched our current provider and was able to save us £1,000's a year in the fees we were paying.

Nobody replied to my application. I ended up phoning to be told they weren't interested due to the size of the business. <£10k through the card. Yet the website stated less than 10k phone the number. Complete waste of my time. Just state on the website you aren't interested in smaller businesses.

A big thanks to Raj he helped me all the way through my application step-by-step instructions thank you so much 😊

A BIG thank you to Kash Saeed, he made the process of obtaining a Tyl machine for the school quick and easy. It is all up and running in time for the school's Christmas Fare.

Kash Saeed was able to deal with our initial request in a timely and efficient manner. We spoke at a mutually agreeable time and all email correspondence was clear and easy to follow. Unfortunately we were unable to complete the process due to restrictions set in place by the NatWest, something that we felt Kash should have known about and would have saved us a lot of time.

Umar Ashraf stuck with it over several days with challenging technical issues to get me signed up successfully.
Always called back on time as arranged and got things sorted. Thanks.

Just wanted to say a Huge Thank you to Kash Saeed for his time on the phone yesterday. He sorted me out with an excellent Black Friday deal, helped process my application extremely quickly and not to mention the best customer service I have received! Genuinely Kash went above and beyond with my application and genuinely felt like he had my best interested at heart. He is an asset to NatWest and genuinely give the man a raise! He has no doubt helped my business move forward! All the best and thank you for all your help! I can’t wait to get onboard with NatWest and Tyl! Cheers Kash and all the best!

Spoke with Kash Saeed and he was very helpful. Helped me through the application process very quickly and had me set up in half an hour.

Very good customer service.

Good service from Shane Quinn, thanks a lot

Verity Gibson made our transition to Tyl from our existing supplier so super easy. Nothing was too much trouble for Verity and she managed every aspect with ease and professionalism. We were up and running in no time. You can't top dealing with real people who know their products. Thank you so much!

Still a poorly communicating company dreadful to deal with.
Continue to refuse an e-commerce integration with my shopwired website as they say they do not integrate with them but this has been set up with shopwired. Many Customers use it.
If they can be bothered to read shopwired letter below>>>>>>

Hi ********

Thank you for your email.

I can confirm that our integration with NatWest Tyl is functioning correctly. We have a number of merchants actively using it without any issues. On the ShopWired side, the only setup required is entering your Store ID and Shared Secret, which I can see has already been completed. When they say they are unable to provide support for the integration, they simply mean that if there are any issues with it, they would be unable to help as we built it, they aren’t saying that the integration does not exist.

From the response you received from NatWest, the issue appears to be that they are not willing to provide a live e-commerce account for your use. This decision is entirely on their side and is unfortunately outside of our control.

I’m sorry we aren’t able to influence their decision, but please be assured that the integration itself is fully operational, and we’re happy to support you with anything needed on the ShopWired end.
Kind regards,
Many thanks,
| ShopWired Support >>>>>>>>>>>

PROPER COMPANY take note tyl

Following your response I again await with "baited breath" but hold out little hope of a reasoned or even favourable response!! Secondly I have little or no faith, with past experiences, that this will actually be passed on ! such is this companies sluggish and poor customer service.