tyhboutique.com Anmeldelser 

Do not buy anything from this company…I ordered a sweater and when it came it was too big. Contacted them with 3 days of receiving item, they told me they would save the right size for me. Returned the sweater and they never sent me the right size.. contacted them by email at least 10 times and all they did was was say it would be sent out very soon. Finally I contacted my cc for refund with a very lousy boutique.

UK customers do not use this company! They have issues with returns despite what they say on the website. I ordered a Frank Lyman jacket £261 and they sent the wrong one. A cheaper version of what I ordered (£225) The online chat doesn’t work and they are very difficult to get hold of by phone. Eventually answered my emails but said the Management were trying to resolve the issue. I asked for a free returns label as it’s their error sending me the wrong garment and I just want to return it and get my money back. I don’t hear from them unless I contact them again, however still no resolution just prevarication, I said I would pay to return the garment provided they refund the £30 postage, no reply to this. I think they are hoping I will just give up and accept the wrong jacket as it’s so much trouble trying to send it back. I really wish I had read the reviews before ordering from this company I feel there is some sort of scam going on with international orders - they are just taking the money and sending any garment! I am very disappointed I thought only reputable retailers sold high quality clothing like Frank Lyman!

Despite my concerns from the negative reviews, I decided to place an order last Wednesday and another on Thursday. Both orders arrived a week later, on Thursday, and I couldn't be more pleased with the quality and service.

If I could give them a minus star rating, I would! These people are scammers! They say delivery within 4 to 7 days but the order never showed up. They sent me a fake shipping notice from FedEx. The shipment never arrived so I reported them to my credit card company. They are a discredit to our country, shame on them!!!

Do not use this company!!!!! they don’t answer their phones- barely answer their emails and make you wait Months for your return hoping you’ll forget. I had to badger them multiple times to get my refund. And this happened twice I don’t know why I went back the second time. I should’ve read all the bad reviews. Someone really needs to Fix your customer service. What’s the point of having a customer service line if nobody answers.????
Furthermore returns should not take six weeks and multiple emails and phone calls as a reminder. I clearly believe If enough time passes, you are hoping that we forget about our refund that is owed to us. !
We’ll never use this company again.

would not recommend this company. I ordered a Joseph Ribkoff top that had the seams sporadically puckered or rippled from too tight of a tension on the thread. After several emails back and forth and several pictures showing the top was defective I was told it was “inherent to the top”. You don’t have a hem or side seam randomly have puckering of the seams. They are congenital, but you will get no where If you have a problem with purchase. You buy it, it’s yours. Buy in person or don’t buy! Just wanted to add that I tried to leave a review on their website and it would not allow me to! Just an FYI!

If I can rate them 0 stars, I would.

WORSE SERVICE EVER ! I placed an order in December of 2024, we are now February and I never received my order. I have sent multiple emails requesting an update and never received a response. I tried calling their customer service number. The lady who answered was extremely rude. Offered no kind of assistance and said if I was not happy to shop elsewhere ! I have now opened a claim with my credit card company. STAY AWAY SCAM SCAM SCAM

They took my money for an order and because they had oversold the items I purchased, only the free item offered with my order came. Then they CHARGED me for the free item (80.00) that I only took because it was free. Total scam!!!!

I returned an item for store credit. In order to use my store credit towards a new purchase one must contact customer service to have the credit applied. I have tried many times to reach customer service. I have left voice mails, sent EM's and left an online chat requesting that someone contact me to finalize the use of my store credit. All to no avail. No one from customer service has gotten back to me. I guess I will lose my store credit ~ $122 from August 2024. Rest assured I will never purchase from tyhbotique again. This company does not deserve even a one star rating.

They offer free returns so I sent back an item that didn't fit. TYH received the item on January 7, 2025 (have copy of signed receipt) . Despite three emails and assurances the return would be processed by the end of this week (yesterday) I have yet to see a refund. Phone calls go unanswered. Interestingly, I returned an item to another store in Montreal (where TYH is located) and they posted the refund the day it was received.

I ordered a dress, received a confirmation email, and then tried to call or send other emails with no reply. the status on shop is showing preparing for shipment for one week. I am not sure if I will receive the dress. This is the worst customer service I have received ever and I am wondering if this boutique is a scam!

Beware of buying from this company ! They are based in Canada which prohibits free returns . It has cost me £40 to return a light weight jacket .
I hadn’t read the small print .

I placed a large order with two different sizes as I wasn’t sure about the fit. I returned the size that wasn’t a fit and forgot one jacket. They refused to allow one return on a very large order because the one jacket was outside the window. New with tags and of course never worn. Customer service wasn’t kind and not timely in responding. In this age of necessary online shopping, this was a disappointing experience for the size order. I will not return.

This does not deserve even one star. I ordered on 19.6.24 got email confirmation and was told a further email would inform me when the item shipped. I have not had this and I’ve not received my item. I have contacted the company by email on 5 or more occasions and have not received any reply. My card was billed on 19.6.24 and the money has been taken! Beware of this company. The order status still says placed but not shipped. They do not answer your emails and I’m still waiting for a reply as to where my order is .