Ordered from this site and one of the items I received was wrong, after getting in touch they asked if I could send it back and they would send me the correct item. I paid an extra £5 to ship it back,... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I was due to receive a refund for a pair of earrings as part of a larger order that I sent back 12 days ago. Initially this was to be an exchange, but I decided against it and requested a... Se mere
Virksomheden har svaret
I went to their easter egg hunt and won a prize, and have tried using it multiple times but it doesn't work as promised. I have emailed and sent DMs on instagram with no response for a few weeks now.... Se mere
Virksomheden har svaret
Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the bett... Se mere
2,7
Under middel
40 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Beautiful necklace
I bought a customised necklace and although it took a while to be hand made it was well worth the wait. It arrived beautifully packaged and is an absolutely stunning piece of jewellery. The quality is outstanding and I will 100% be buying from Tyler by the Tail again.
7. februar 2024
Uopfordret anmeldelse
Love my ring!!!
Amazing quality, love my customised ring!! Order came so quickly and in lovely packaging! Fits so well - definitely worth your money!
Great custom service helped so much with sizing and any enquiries I had! Can’t wait to order again soon!
12. januar 2024
Uopfordret anmeldelse
Perfect products
Such great products, wear my snake earrings and personalised ring every single day! Hasn’t worn in the slightest, perfect condition still.
Such great customer service, v professional.
Defo recommend this brand, will be purchasing from them again!!
12. januar 2024
Uopfordret anmeldelse
One of my favourite jewellery brands
One of my favourite jewellery brands! My cross necklace is my go to necklace and they were so helpful with my queries ☺️☺️
11. januar 2024
Uopfordret anmeldelse
Most unprofessional brand ever
Horrible experience.
Made my order October 28th.
Tried to contact them via Instagram, Tiktok, email… After two months waiting for my ring, they assume TODAY (January 11th) that my order won’t arrive.
Most unprofessional brand I know.
They have no idea about how to treat customers , and no idea about how to manage with the transport agency.
11. januar 2024
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Abril,
We're so sorry you felt you had an unpleasant experience with us. Our custom pieces have a 5 week wait which is stated on both our product and shipping pages, due to everything being handmade by our skilled artisans. Your order was shipped 1 week later than it should have been due to an overwhelming amount of orders we received over Black Friday and for Christmas. Our team was responsive and attentive to you from the start and even came on online on Boxing Day to contact the courier on your behalf and reply to your messages. Your parcel was then unfortunately delayed at customs by the courier - a fact that is incredibly unfortunate but very much out of our control. We were advised to wait by the courier (which you were informed of) and we kept an eye on the parcel - updating you where necessary.
Whilst we will take your feedback on board, we have reviewed your experience and believe your suggestion that we have no idea how to treat customers is incredibly unfair. We did our best to accommodate you every step of the way.
Wishing you all the best in the New Years x
Tyger Team
Amazing, quick, and helpful
Bought a few things off Tyger before, have been super quick with their deliveries and when I needed to return one and change sizes, the customer service was excellent. Ever since the new management it feels like a new company. Love the new designs and the new layouts of the website.
24. oktober 2023
Uopfordret anmeldelse
Such amazing quality.
16. juni 2023
Uopfordret anmeldelse
thanks so much!!
i had been wanting a ring from this brand for a long time. brought one and i did not regret! such a unique piece, i am definitely going to buy again as a present, thank you!!
18. marts 2023
Uopfordret anmeldelse
Super quick delivery and I absolutely…
Super quick delivery and I absolutely love my product! It fits perfectly and have already got lots of compliments on it.
22. november 2022
Uopfordret anmeldelse
Happy with my bracelet
Happy with my bracelet! Friendly customer service and looks so good xx
11. november 2022
Uopfordret anmeldelse
Wow! Awesome brand - high efficiency
Wow. This company knows what they are doing. My package arrived quickly (a day early to be exact) and came in the most stylish packaging ever. Absolutely love this brand and what they do!
18. november 2022
Uopfordret anmeldelse
My beautiul ring arrived im super quick…
My beautiul ring arrived im super quick time in lovely packaging Quality product, I love it
17. november 2022
Uopfordret anmeldelse
Cool brand with great customer service.
Earlier this year I wrote a bad review because I still hadn't received my order after six months, but now I can officially say that this is a nice company!!!! The brand has really changed for the better with the change in management. The new owner was super friendly, responded within minutes and sent me my package with tracked shipping the day after our email. Super happy with the jewelry 🫶🏼
19. november 2022
Uopfordret anmeldelse
0 out of 5...
0 out of 5... once again ordered and never received :(
25. april 2022
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Frankie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
0 OUT OF 5 DO NOT BUY!!
It is a real shame that you cannot rate an experience 0 out of 5 because if I could I would! This is by far the worst customer service I have ever experienced, how can a firm provide a shipping time and then when this is not met, not even have the decency to tell you where your order is. I ordered two rings back in February and was told this would take 5 weeks, however almost ten weeks on now, they are ignoring my messages and will not respond. The most frustrating part is that these are not particularly cheap rings, at over £150 for a pair you would expect the firm to actually send you them in the time they say. I know on trustpilot people say “do not buy from this firm” however I cannot stress this enough, this is a terrible firm with appalling customer service, please please do not waste your time trying to purchase anything from them as you will be left feeling deeply disappointed.
10. april 2022
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Arthur, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
never buy from here ever
literally would rate this 0 stars if i could. My boyfriend ordered me a ring back in February, now 9 weeks on still no sign of it or contact from the seller, despite saying it will take a MAXIMUM of 5 weeks to come. This is happening to tens of hundreds of other people, as seen on their instagram comments which they're deleting as quick as they come. They’ve also taken their email off the instagram page as a way of contacting them. My boyfriend has already contacted them with no response and so have i. categorically do NOT use this company
10. april 2022
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Millie, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
Horrendous experience
Horrendous experience. Ordered a ring in the January ‘drop’ - not a word for weeks, then receive email saying Hermes is expecting it then nothing. No email, no dm, nothing - but yet they are still releasing more ‘drops’……do not buy from this person
7. marts 2022
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Liz, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
Avoid this company- take your money and…
Avoid this company- take your money and never ship items. have been waiting for my 100-pound order for 4 months now and have not received anything. The owner has ignored all DMS, emails, and messages I have sent
2. marts 2022
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Issy, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
AVOID THIS COMPANY
Placed order 7/1/22 £157 for an 18th birthday present and still have not received the items ordered (now been waiting for 8 weeks). Have tried to contact them but no response. Do not use this company.
1. marts 2022
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi there, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
My daughter ordered a piece of…
My daughter ordered a piece of jewellery from this site 7 weeks ago. Still no order confirmation or any sign of the goods.
She has emailed them and sent them DMs on Instagram, all without any response.
The website has no phone number, only an email address. Avoid at all costs
25. november 2021
Uopfordret anmeldelse
Besvarelse fra Tyger by the Tail
Hi Dean, we hope you are well. We'd like to apologise for the difficulties and inconvenience you experienced during your order with us. Tyger has been undergoing a change of management due to some unforeseen circumstances faced by the previous owner. We would like to confirm that you received a refund or email regarding your order? If not, please let us know your order number and we will get in touch immediately! Thanks, best wishes, Celia - Tyger Team.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.