twisteddough.shop Anmeldelser 

60
TrustScore 3.5 ud af 5

3,7

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Twisted Dough has become my favorite guilt-free treat! I’m very focused on maintaining my fitness and weight goals, but I also love having something sweet every day. These are perfect because they sat... Se mere

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Bedømt til 1 ud af 5 stjerner

This is HORRIBLE! It's everything you hate about protein bars (chalky, processed taste) turned into repackaged mush, increased in price from a bar, and then arrives warm. They must know there is a pro... Se mere

Bedømt til 5 ud af 5 stjerner

Twisted dough has helped me stick to my diet and does excellent at killing cravings to eat sweets. I recommend this product to someone who is watching their weight as I have lost plenty and part of m... Se mere

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Bedømt til 5 ud af 5 stjerner

I’ve always had a sweet tooth, but at 74 years old, I also know how important it is to get enough protein every day—and that hasn’t always been easy. Twisted Dough gives me the protein I need to... Se mere

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Virksomhedsoplysninger


Kontaktoplysninger

3,7

Middel

TrustScore 3.5 ud af 5

60 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 94 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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3,7

Alle anmeldelser

(60)

56 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Great Snack

Great product! I had the Peanut choco-cup, and it helps to satisfy my sweet cravings, but also helping me get my protein in! It doesn't have the usually grit feel most protein products have, and I'll definitely be getting more!

26. juni 2026
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Besvarelse fra twisteddough.shop

Peanut ChocoCup is my personal favorite! We are so glad you loved it too!

Bedømt til 5 ud af 5 stjerner

My experience was great because of how…

My experience was great because of how good the dough tastes but also because of how nice and helpful. I would definitely recommend them and their product!

11. juni 2026
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

We appreciate all your support! Thank you!

Bedømt til 5 ud af 5 stjerner

Aloha Rose and the Twisted Dough Ohana

Aloha Rose and the Twisted Dough Ohana! Just wanted to say thank you again for sending me my fantastic order. Screw those negative reviews, probably just bots or the competition. I appreciate you making the exception to send me my guilt free goodie’s. It’s really been helping me with not breaking my diet(even though I could eat the whole jar in one sitting), I don’t feel terrible after doing so 😂 Thanks again!

-Cam

23. juni 2026
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Cam! Thanks so much for all the support! We are so glad you love the dough!

Bedømt til 5 ud af 5 stjerner

I love this product and this company

I love this product and this company! The dough is so delicious, have tried all the flavors and they are so good but my go to is the Confetti Cake 😋. Website is so easy to find what you are looking for ( the 2oz mini are perfect size). Customer service is great and always reliable receiving my orders in a timely manner. If you are looking for a great way to curb your sweet tooth while trying to get in that protein, this is a great way, plus it is glp-1 friendly!!!

26. juni 2026
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

So glad you are loving the dough and had a great experience with our customer service! We love having you apart of our dough family!

Bedømt til 5 ud af 5 stjerner

100 percent recommended

100 percent recommended. I’ve had every flavor and they all taste great. If you have a sweet tooth, you need this

26. juni 2026
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Besvarelse fra twisteddough.shop

Thank you Fred! We are so glad you love the dough!

Bedømt til 1 ud af 5 stjerner

Awful product, terrible policies

Awful product. It tastes like chemicals and chalk. I tried every flavor to make sure I wasn’t missing anything … and I wasn’t. I tossed them all. Their no refund policy is because they know their product is probably going to be returned due to expectations. Viking’s powdered cookie dough protein is MUCH better.

10. juni 2026
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Hi Joe! We are sorry you did not like the dough! We never want that to be the experience! We do ship millions of jars a year with so many happy customers, but we understand we might not be for everyone! We appreciate you giving us a try.

With regards to the refunds, no we do not offer refunds as it is a food product. Again though we appreciate you giving us a try!

Bedømt til 5 ud af 5 stjerner

I love this product!!

I love this product! I recommend the sampler so you can decide what your favorite it. If you love cookie dough, give this a try. I promise it’s amazing.

19. juni 2026
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Besvarelse fra twisteddough.shop

Hi Kat! Thanks so much for the kind works! We are so happy you love the dough!

Bedømt til 2 ud af 5 stjerner

I was excited to try these

I was excited to try these . I had got the peanut butter cup. And chocolate chip. I have to be honest, I really wanted to love them but that was not the case. There was a bad after taste. The texture was gritty not pleasant. The taste was to me not very good.

20. juni 2026
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Besvarelse fra twisteddough.shop

Hi Laurie! I would love the opportunity to get you a better experience and maybe try some other flavors completely on me! Send me an email at justdoughit@twisteddough.shop and I will take care of you!

Bedømt til 1 ud af 5 stjerner

Great Concept; Horrible Taste

I love the concept of this product, but it is vastly overhyped. It tastes like ground up low-quality protein bars. It is chalky and gross. In addition, the return policy does not allow returns. It feels like a heavy marketing dump and grab, that leaves you with a product that is edible but not enjoyable and vastly overhyped priced. Save your money and don’t drop the ridiculous amount I did.

8. juni 2026
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Besvarelse fra twisteddough.shop

Hi Nichole! I am so sorry you did not have a great experience trying our dough! I would love the opportunity to get you a better experience and maybe try some other flavors completely on me! Send me an email at justdoughit@twisteddough.shop and I will take care of you!

Bedømt til 1 ud af 5 stjerner

Looked tempting, but made me sick

I was excited to try these, but I DO NOT RECOMMEND! My package arrived quickly, which is pretty much the only positive thing here. The doughs arrived warm and inside the package was wet. (I assume it was condensation) There was no cold pack or anything included to keep them cool. I immediately put them in the fridge. 2 days later I tried the brookie flavor. It was like eating a protein powder paste. Not very good at all. I had thought perhaps I just didn’t like that flavor and planned to try the others. However, I am now having gastrointestinal symptoms and that was the only unusual thing I’ve eaten recently. The rest will go straight into the garbage. I highly recommend no one buy these. Waste of money.

7. juni 2026
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Besvarelse fra twisteddough.shop

Hi Jennifer! I am so sorry this was your experience! For the shipping, we ship frozen so the condensation is normal. Our product was also created to be safe in transit without ice packs and its normal for it to arrive the same temperature as it is outside (so summer months, its normal to arrive warm!).

We understand we are not for everyone, but we truly appreciate you giving us a try!

Bedømt til 1 ud af 5 stjerner

I should have read reviews

I should have read reviews, terrible product, but also multiple jars arrived with the safety seal not attached at all.

She asked if I wanted a refund or replacement. I asked for a refund. She stated she sent a replacement and now they won't reply to my emails. Beware this company at all costs.

2. juni 2026
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Besvarelse fra twisteddough.shop

Hi Scott! I am so sorry that the seals came off. This sometimes does happen in transit with the carrier, but we are always here to make better of the situation. We do not do refunds (as stated on our website), but the moment you provided us the images we acted immediately to send you out replacements and even upgraded your shipping completely on us.

Also, I checked out emails and I do not see any responses after you asked for tracking number of your replacement and we sent it over. There has not been anything further sent to us, so we are not ignoring your messages.

Sorry you took this as a poor experience, but we acted as fast as possible to remedy the situation!

Bedømt til 1 ud af 5 stjerner

I was so excited to finally receive my…

I was so excited to finally receive my Twisted Dough order after eyeing it for a long time. I bought three medium jars on a "Buy 2, Get 1 Free" promo, but to say I am disappointed is a massive understatement.From the very first bite, the taste was completely artificial. I sampled each jar to give the different flavors a fair chance—eating about 1/2 to 3/4 of a jar in total across all the taste tests—and they were all bad. The texture is incredibly gritty and off-putting, and it leaves a terrible, lingering chemical aftertaste.Worse than the taste, though, was the physical reaction. Within less than an hour of eating it, I developed terrible stomach pains, severe gas, and painful constipation. When I actually looked closely at the ingredient list, I realized this product is not all-natural at all—it is packed with chemicals and artificial ingredients.Needless to say, all three jars went straight into the garbage. That is $35.00 completely down the drain. Save your money and just eat real, all-natural desserts instead!

4. juni 2026
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Hi Deborah! Thank you for taking the time to share this — I'm really sorry to hear your first experience with Twisted Dough didn't live up to what you were hoping for, especially after looking forward to it.

A few things I want to address directly:
Our recipes are formulated to be high-protein, low sugar, and gluten-free, which means they rely on ingredients like protein blends and sugar alternatives rather than traditional cookie dough ingredients — we don't market the line as "all-natural," but we're always transparent about our full ingredient list on every product page and jar label, so you can see exactly what's in it before you order.

We appreciate the honest feedback, and I'm sorry this one missed the mark for you.

Bedømt til 1 ud af 5 stjerner

Disappointing Product and Deceptive Refund Policy

As a first-time customer, I was really excited to try Twisted Dough — but unfortunately, the experience left a lot to be desired, from the product itself to how my complaint was handled.

The protein "dough" had a terrible taste and texture. My partner and I both tried it, and neither of us could stomach it. For the price, I expected much better quality.

When I reached out for a refund, I was denied and pointed to their "Strict NO refund and NO return" policy — which I had never seen. I had to hunt for it after the fact; it was not presented to me clearly at checkout or anywhere visible during the ordering process.

Even more frustrating, their policy specifically lists taste and texture as reasons they will not issue a refund. That information should be front and center before a customer places an order, not buried where no one will find it.

I've ordered from other protein and supplement companies that stand behind their products with full refunds when a customer is unsatisfied. So, the "food items can't be refunded" excuse simply doesn't hold up as an industry standard.

I allowed them to make it right privately before leaving this review, but they declined. Save yourself the money (and your taste buds) and shop somewhere that values its customers, especially first-timers.

21. marts 2026
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Hi Heather! We are sorry you did not like the dough. We sell millions of jars a year so there are many that love us, but we understand that we still are not for everyone.

We do have a no return policy as it is food so we cannot take back jars you have eaten from, but I just pulled your order that you were unhappy with and our team actually replied to everyone of your emails and we refunded your full order.

Bedømt til 1 ud af 5 stjerner

I wish I had read the reviews before…

I wish I had read the reviews before ordering. WAY overpriced. The taste is awful- it tastes like a gooey, oozy version of all of the worst chalky protein grossness that is available. The website is not easy to navigate. The “free” items are misleading. And the newsletter page doesn’t work. Don’t waste your money!

7. oktober 2025
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Besvarelse fra twisteddough.shop

Thank you for the honest feedback! I'm sorry the flavor and overall experience didn't land for you, and I want to address each point.
On taste: our dough is high-protein and low sugar by design, so the texture and flavor profile is different from traditional cookie dough — it's not for everyone, and I'm sorry it wasn't for you.

On pricing: we price based on the protein content and quality ingredients that go into each jar, but I hear you that it's a real investment, especially on a first order that didn't work out.

On the "free" promo and newsletter page are something we have not had any complaints that they were not working. If there are any issues it is best to email us so we can look into it.

Bedømt til 5 ud af 5 stjerner

5 Jar Review

I recently ordered 5 different jars, including 4 normal protein doughs and 1 pudding. UPS marked the order as delivered but didn’t get the package and reached out to Savannah who was very helpful and replaced my order quickly. The value is great because it’s a thicker texture preventing me from wanting to eat a lot but also guilt free with the macros. I loved the majority of them (other than PB&J but that’s for texture reasons). I think it’s definitely worth it if you have a sweet tooth and want to get rid of that craving with something that has been nutrients and higher protein. Thank you so much Savanah!

26. marts 2025
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Besvarelse fra twisteddough.shop

Thanks so much for your support! We are so happy to have you part of the dough family!

Bedømt til 1 ud af 5 stjerner

Placed an order on 1/2/2025 as of…

Placed an order on 1/2/2025 as of 1/9/2025 my order still hasn't left their facility. I have emailed numerous times with no response. This was my first order and will certainly be my last. if I could rate them a negative number they would get a negative rating. Don't fall for this comany.

9. januar 2025
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Hi Kevin! DJ here the new head of Customer Experience at Twisted Dough. I see you had a really poor customer experience and I would love the opportunity to give you a better one if you will give us another shot! If you email me at justdoughit@twisteddough.shop I will personally take care of getting you a new order completely on me so you can give our dough a try!

Bedømt til 1 ud af 5 stjerner

If I could give this negative ratings, I WOULD

I placed an order for a 5 pack and it arrive warm and wet, despite all product saying right on it that it requires refrigeration. The product is nothing like "dough" or "cookie dough", they will get defensive and say "well it's a protein dough", whatever that means. The texture is that of old glue - very goopey, pastey, stretchy and yet thin. It's texture alone is concerning. The "add ins" become a soggy mess because they are sitting in this gloopey mess. The taste is SO chemical and artificial in nature, again, it is concerning what exactly is used in the ingredients. I tried every flavor and they were all so awful tasting. I also had my family members try them to make sure it wasn't just me, and they all agreed. I contacted customer service asking for a refund, and that I was even willing to ship the product back but otherwise it was going to end up in the trash. Rather than an email back, the customer service rep insisted on calling me. During the call she first asked "Did you stir the product because that can affect the taste"; I told her yes I had. Then she claimed they were just getting ready to launch all new packaging and even product ingredients to "improve the taste and texture" and asked if she could send me new product to try. I agreed, and while the packaging for the new product is cuter, the product still arrived very warm, same awful texture, same terrible taste. When I reached out again to customer service asking again for a refund, I was told "We do not refund based on taste and of course we are not "cookie dough" we are protein cookie dough. We wanted to make sure you had our new formula for sure and we do appreciate you trying it but know our product is not for you." When I stated that this was highly dissapointing and that I have never experienced a company unwilling to refund a product that did not live up to expectations, she stated "We stand by our service and the product arrived how it is supposed to. But as this email was previously sent it now requires a phone call. I am happy to take a phone call and go over things with you but at this time per my protocol a phone call is required." I'm sorry what?? Because an email was sent previously "protocol" requires a phone call?? A phone call for what exactly? And what "protocol" are we following exactly that is never mentioned to the customer? I am quite confused and honestly taken back at this process this company has in place. I had already gone back and forth with them numerous times via email, text and phone calls. This process feels very put in place because this company gets a lot of unhappy customers, I know from doing heavy research already online. My experience is the same as many others as well. Warm product that has the texture of glue, with customer service unwilling to refund the product. A company that cannot stand by their product enough to offer a refund just shows how often this is happening and how little confidence they have in their own product. I am looking forward to continuing to spread and share my review and experience everywhere I can. I am clearly not the first, and this company will not survive functioning like this. Literally the WORST customer service experience, and the most suspicious and confusing experience, I have ever encountered.

4. juni 2024
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Thank you for sharing your experience — I'm sorry to hear it, and I'm sorry the process left you frustrated. DJ here the new head of Customer Experience at Twisted Dough. I see you had a really poor customer experience and I would love the opportunity to give you a better one if you will give us another shot! If you email me at justdoughit@twisteddough.shop I will personally take care of getting you a new order completely on me so you can give our dough a try and enjoy it the way its meant to be!

Bedømt til 1 ud af 5 stjerner

Refused to cancel order less than 10 minutes after it was placed

Emailed them within 10 minutes of accidentally placing an order (because they "pay now" button was literally right next to "apply discount code"). Got a "response" that was literally just copy-pasted saying they won't cancel it because checkout is "a multi step process to eliminate accidental orders". Maybe they should move the pay now button.

1. november 2023
Uopfordret anmeldelse
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Besvarelse fra twisteddough.shop

Hi Andrew! DJ here, the new Head of Customer Experience. I am so sorry this was your experience. I found your order and I know this is from 2023, but I just initiated a refund for you. You should see this back on your card in 5-8 business days! If you ever decide to try our dough out, send me an email at justdoughit@twisteddough.shop with your order number and I will personally add some extras in completely on me!

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