TurnKey Vacation Rentals Anmeldelser 

4.525
TrustScore 3 ud af 5

3,2

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Amber Scheel listed as the host. No communication. Reservation was cancelled 2 months before we were supposed to leave. The property was sold to another company. The company that purchased the propert... Se mere

Bedømt til 5 ud af 5 stjerner

Beautiful home. Excellently accommodated 4 couples. 3 Large bedrooms en-suite, 4th smaller with bath down hall but powder room right next to bedroom. Large gourmet kitchen with wrap around counter.... Se mere

Bedømt til 1 ud af 5 stjerner

Cancelled our reservation less than 24 hours in advance despite booking 7 months ago! Who does that? The only “comparable” rental they would offer was not acceptable for our needs. They actually ha... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

We were in Palm Springs for a family reunion. This nicely remodeled house was in a convenient location near where other relatives were staying and only a mile from our reunion host's place. The house... Se mere

Virksomhedsoplysninger

  1. Ferieudlejning
  2. Rejseselskab

Oplysningerne kommer fra forskellige eksterne kilder

TurnKey Vacation Rentals, Inc. markets and manages premier vacation rental homes in top U.S. destinations. We’re a passionate team of travel enthusiasts devoted to creating the extraordinary experiences that only vacation homes can offer. Our dedicated in-market experts and proprietary technologies ensure each TurnKey property is unmatched in quality and value, offering homeowners and their guests the consistent, high-end experience of a fine hotel while retaining the unique benefits and authenticity of a vacation rental home.


Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

5 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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3,2

Alle anmeldelser

(4.525)

1 anmeldelse inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Girls trip 22

I recently went on my first girls trip to Utah! There were 8 of us! The place we rented DID NOT DISSAPPOINT! Everyone had their own space there were plenty of bedrooms and bathrooms the kitchen was great the living room was great! We were low on wash cloths so I text the number provided to me and the next day we had way more than enough! We even had a hot tub!! The communication I had with the manager of the property was flawless! I 10 out of 10 recommend renting from them!

1. februar 2022
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Bedømt til 4 ud af 5 stjerner

Good property managers but too many messages

Turnkey does a good job of property management. The specific unit we rented in Taos Ski Valley was as-described and enjoyable. Communication is very good.... and probably too good. The amount of emails and texts you'll receive related to a rental with TurnKey is a little too much on my opinion. So long as you don't mind extra communication you'll have a good experience.

1. februar 2022
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Bedømt til 5 ud af 5 stjerner

Fantastic stay with Turnkey…

We had a lovely stay at our Turnkey vacation rental in South Lake Tahoe. The pictures did not even do justice to how nice the unit was. Turnkey provided clear check-in/check-out instructions throughout the process. I definitely plan to rent through Turnkey again in the future.

1. februar 2022
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Bedømt til 1 ud af 5 stjerner

Avoid

Avoid. The most horrible experience. They scammed us and ruined our vacation by cancelling last minute with no warning. There is no remedy - they will point to small print in the agreement that they can cancel at any time, even the day before you arrive I presume. Never again.

29. januar 2022
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TurnKey Vacation Rentals-logo

Besvarelse fra TurnKey Vacation Rentals

Hi Peter,

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.

Bedømt til 5 ud af 5 stjerner

Great experience with Turnkey

I had a great first experience working with TurnKey Vacation Rentals. They are very thorough, and contacted us with rental house details when they said they would. It made our stay seamless and crystal clear. Not to mention the home they listed where we stayed was stellar with the best sunsets we have ever seen in NM! And NM is known for their sunsets!

26. januar 2022
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Bedømt til 4 ud af 5 stjerner

This was a clean and cute cabin

This was a clean and cute cabin. It was a great location for skiing at ski brule. We had a great time and will likely return. The only real concern was the lack of railings on the staircases. Even with the warnings my husband took a fall down the stairs. Luckily outside of bumps and bruises his injuries were small. Someone else might not be so lucky.

26. januar 2022
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Bedømt til 4 ud af 5 stjerner

We rented all four units and due to…

We rented all four units and due to life only ended up using three. Two of the three were great. The third had a serious ant problem but the owners were dealing with it. This same unit also had no internet or TV that worked. This was not a huge deal as we did not spend much time there but could be an inconvenience for some. The location was great and a short Uber ride from Broadway and The Gulch. The neighborhood was safe and we were comfortable for our entire stay. The best feature was the mattresses!!! I struggle not sleeping in my own bed when away from home but the mattresses were great and I had no issues here. Seriously, the best mattresses I have ever slept on while on vacation.

25. januar 2022
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Bedømt til 5 ud af 5 stjerner

We had a great stay at this spacious…

We had a great stay at this spacious super clean townhome located at a very convenient place at the base of Canyons. We had some minor issues but Turnkey was on top of them right away through close communications and dispatch of the tech to remedy the issues. We highly recommend Turnkey and this location.

25. januar 2022
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Bedømt til 1 ud af 5 stjerner

Book with a better business

We've booked with turnkey in the past, we booked a week out and within 24 hours found out about a death in the family and a funeral that weekend. Turnkey refused to even allow us to change our dates within 24 hours with less than a day of "lost business". Book with a better business.

24. januar 2022
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Besvarelse fra TurnKey Vacation Rentals

Hi Taylor,

We are so sorry that your travel plans have been negatively impacted by all of this. As a property management company, we are balancing the needs of multiple stakeholders. Our Guest Rental Agreement, which is signed and acknowledged when finalizing a reservation, details that we do not accept liability for any inconveniences or delays caused by forces beyond our control. Similar to the Guest Rental Agreement in place with our guests, we also have a contract with our Homeowners and must abide by these terms, as payments are often used for expenses such as a mortgage, maintenance, and utility bills. For these reasons, we are following the terms of our standard Cancellation Policy but highly encourage guests to invest in trip protection, which is an option we provide when finalizing your reservation. Thank you for sharing this feedback, and please reach out to us if there is anything else we can assist you with.

Bedømt til 5 ud af 5 stjerner

Had a last minute baseball tournament…

Had a last minute baseball tournament weekend for my son and booked a property. Company took care to make sure that we got all the codes that same day we checked in. Representatives were helpful and called to make sure I received all the information needed.

24. januar 2022
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Bedømt til 5 ud af 5 stjerner

Great service and experience

Great service and experience. Had one issue on arrival that was taken care of quickly and thoroughly. Clean, stylish accommodation just as advertised. Easy in and out and prompt communication.

20. januar 2022
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Bedømt til 1 ud af 5 stjerner

HOLY MOLY this company is a J O K E

HOLY MOLY this company is a J O K E. We paid $7200 for a cabin in Tahoe for a two day stay on NYE. First of all the owner “accidentally” locked the thermostat so we had no heat!! The living room fireplace was broken so we all freezing and wore snow jackets in the house. After they “unlocked” the thermostat two hours later, we wondering why it’s taking forever to warm up the house….why? Because the owner also set a limit on the temperature so it kept turning off when it hit 65. After complaining the whole night, the owners finally took off the temperature limit around 9pm so the house didn’t warm up till 1am. We couldn’t even bathe the kids and they started to get runny nose because it was THAT COLD! It’s snowing outside!!!

There was hair in the shower and some of the guest bedsheet downstairs …$7200 and we don’t even get clean sheets?? No heat??

The ad said PET FRIENDLY. I confirmed through messages, agent on the phone and they all reassured me jt was a pet friendly home and paid extra $200 pet cleaning fee. We get to the house and there are “no pets allowed” sign everywhere! I even brought this up when I was dealing with the thermostat issue. She told me not to worry since we already paid the extra cleaning fee.

Fast forward to 18 days later and I get a text messaging saying that we need to pay $500 for bringing dogs to the home. Excuse me? Dogs urinating on the driveway? How can you tell? There was a snowstorm for god sake. We paid extra so you can clean the dog hair?

They didn’t even offer us early check in or late check out when no one was booked after us. How do I know? I know because the agent I spoke to (friend forgot a pair of shoes) confirmed this 2 days later.

So no update regarding the shoes but I get a text message 18 days after our stay….we need to charge you $500 for bringing dogs to a non pet friendly home and they urinated on the driveway and front entry. Are you serious? How can you tell when there was a snowstorm? Did tbe urine somehow stain the driveway past 10” of snow?

Seriously, it’s like a never ending nightmare. Dont ever book with this company…

20. januar 2022
Uopfordret anmeldelse
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Besvarelse fra TurnKey Vacation Rentals

Hi Kaori,

Thank you for this review and we sincerely apologize that your experience with us was not as great as it should have been. It looks like protective parameters were placed on the thermostat after a prior guest caused extensive damage to the HVAC system, but some of these were in error. We do apologize for this inconvenience, and are glad we were able to quickly resolve it. We wish we had known about the cleanliness concerns, or been permitted to help with the fireplace, but please be assured that we have followed up on each of these issues to ensure all is in perfect order. Lastly, it appears that the home’s pet policy changed shortly after your booking was finalized, and we are reviewing our processes to ensure more clear communication moving forward. Thank you for taking the time to provide this valuable feedback, and if there is anything else we can do for you, please reach out and let us know.

Bedømt til 1 ud af 5 stjerner

TURNKEY - minorga on the key - beachside suites, Florida

TURNKEY - Minorga on the Key - Beachside Suites, Florida (Avenida Veneccis 274 is another name)

DIRTY - MOLDY - GROSS
1. The place was dirty with mold.
2. Beds were unusable, to the point that you will be better off sleeping on the ground.
3. Oven didn't work
4.AC didn't work ( this was in Florida)
5. Turnkey customer service was BS us that they will be fixing thing
6. We asked the first day for either being relocated to another room or they can returned our money and NOTHING.
DON'T WASTE YOUR TIME WITH TURNKEY - VERY POOR AND BAD SERVICE

The only good thing was the location!

19. januar 2022
Uopfordret anmeldelse
TurnKey Vacation Rentals-logo

Besvarelse fra TurnKey Vacation Rentals

Hello,

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.

Bedømt til 5 ud af 5 stjerner

New Years Condo

This was our first experience with TurnKey. From beginning to end TurnKey kept us informed about every aspect of our stay. They were quick to respond to text messages and handled any minor issues with care. We had a fun, relaxing trip and will most likely stay at this property again this year.

19. januar 2022
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Cabin 1

Dec 29-January 3rd
Cabin 1
Downstairs bathroom (jetted tub) - we filled the tub up with water and turned on the jets and noticed black derby floating in the water. When we looked closer it looked to be mold and mildew. I’ve attached a picture to view. We quickly got out.
Very dirty, cabin wasn't clean. There's was a lot of dust and even underneath the beds. It was really bad, we had ti clean a massive house because of that, plus TurnKey charge a massive amount of price for "cleaning purposes"
A/C wasn't working well. During the day we had to open all windows and doors because it was too warm.
Cabin 2
Fireplace wasn't working and the last 2 days it was very cold at night, family had to come over ca in 1 to stay warm.
Last day of our stay, there's was a really bad storm,streets closed and TurnKey charge us because we had to stay few hours in the cabin because of the weather. (TurnKey was aware of the bad storm)
Overall- location, quality, amenities-excellent
Customer service- is better to use the phone number provided that you can text them.

17. januar 2022
Uopfordret anmeldelse
TurnKey Vacation Rentals-logo

Besvarelse fra TurnKey Vacation Rentals

Hi Yaritza,

Thank you for taking the time to share these details. We sincerely apologize for your poor experience, which does not appear to meet our high standards of service. Please know your feedback is highly valued to help us improve our service and experiences for future guests, and we are looking into your situation further to learn more. Thank you again.

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