Tug-E-Nuff Anmeldelser 334

I recently ordered a few tug e nuff toys which arrived on time. But i think there needs to be an improvement in how the power balls are made as when i gave the ball to one of the dogs to play with and while he was gently playing with it in his mouth.

I heard a big crack and when i went to look the whole ball had fallen apart so it needs to be possibly made out of a tougher rubber so a dog can’t break it with its teeth

I am so disappointed in my most recent experience with this company. This company sell themselves as a family company that care about being part of the life journey with your dog/s. Living in a world full of soulless capitalist ventures targeted at pet lovers, I bought into their vision and naively assumed that all the happy, friendly, doggy/owner promotional materials were an indication that my dog and I were not just another name/email on their mailing list.
And my purchases with them saw me very happy with their products - I returned numerous times. But then I hit a snag with one of their items, and sadly I then discovered that their 'customer/after care' was not something that remotely matched how hard they worked with sales or the ethos of Tug-E-Nuff that I was marketed.
I took the time to compose a nice email with pictures - even including a picture of my dog - I thought that was a nice touch. I received a short email response from Danny, the managing director. The email was clearly just a cut and paste/template. The email implied that my dog was somehow outside of 'the norm'; I was reminded of the company's return policy; and finally I was offered a 15% off discount code if I spent more money with them, which was strangely not top of my priorities at that moment! There was no personal acknowledgment of my concerns or experience, no apology, no care!
I did reply to Danny's email with a bit of feedback. Danny chose not to reply, which is a shame. I would probably have not felt the need to leave a trustpilot review had he at least acknowledged my feedback (a basic part of customer care).
I have recommended this local 'family business' to so many people. That will now stop. I have made repeat purchases and had planned to continue that. That will now stop. And why...? Because I did not feel that I or my pet or my custom were valued in any way whatsoever. Shame.

Wow, very impressed with tug-e-nuff, absolutely superb customer service, fast delivery and the Pocket Powerball bungee, The Clam and the Powerball look and feel fantastic. I'm keeping them out of sight as they are Christmas gifts for my beautiful labrador retriever but I know she's going to absolutely love them. I've no hesitation in recommending tug-e-nuff, not only will I buy more at some point, I will also be spreading the word to my dog loving friends. Thank you so much.

My new dog toys look fantastic and arrived quickly. We haven't played with them yet as they are Christmas gifts, but I have two tuggers purchased about 4 years ago that I have used with a variety of dogs. They have lasted beautifully because I follow the 'play then put away' suggestion and the dogs LOVE them. This time I bought a couple toys for my granddogs too. Awesome company, fantastic product!

Products are great - delivered on time

I was advised to buy these tugs for training (recall) and so far so good. Teddy loves them. He likes the shorter strap best but I do have to be careful as he sometimes accidentally nips me🙈🙈!!

Excellent service

I used the toy once and the fur was already shedding. For the use and price, this should not be happening.

The dog loves the toys, we love them. They’re very well constructed and hold up surprisingly well. Our dog is notorious for destroying toys really quickly and these have held up so far.

I am a puppy raiser for a well known charity who suggest Tug-E-Nuff for supervised play. When we had our first assistance to be puppy I bought two of the faux fur tugs. Both items were used under supervision by myself and both lost excessive fur and had to be thrown away as the managing director refused to even acknowledge the item was faulty. We now have our second assistance puppy and again our puppy advisor suggested Tug-e-nuff so I gave them the benefit of the doubt and bought a clam shell treat ball. Fill it with treats and throw it for dog to get their reward immediately whilst you catch up. This week when I caught up (doesn’t take long I’m not good at throwing) there was a hole in the clam at the point where the velcro is sewn on and the foam inner is on view. I complained, was told the item could be replaced (it’s been used twice) but I’d have to pay the postage!!! They do not offer refunds of used items even though the item we received was clearly faulty. The charity do not pay for these items the volunteer puppy raisers do. Unfortunately, despite photo evidence of the fault being provided to the company, the managing director would not acknowledge this as a fault and offered an exchange where we pay the postage or nothing. I will not be giving Tug-E-Nuff the benefit of the doubt again.

Oh in the time I’ve written this I’ve had an email to say they will cover costs of postage this once. Well that’s very kind but three out of four products I’ve bought have been faulty, they wouldn’t even acknowledge the first two and the fourth one I haven’t started using yet!

As others have said, Avoid this company and their poor customer service.

The item we received was clearly faulty. There was excessive fur loss leaving bald patches on the toy after less than ten minutes of supervised play. Unfortunately, despite “excessive fur loss” being listed as a fault on the company’s website (and picture evidence of the fault being provided to the company), the managing director would not acknowledge this as a fault and simply offered us an exchange. Wholly disingenuous.

Avoid this company and their poor customer service.

Item definitely lived up to the hype. An incredibly engaging interactive toy for my pup and me. Great for building a stronger bond, whilst both having fun. She absolutely adores it, will come back every time she sees it. We have a long lead and a pocket lure and hope to buy the twizzler one for Xmas (😊).
I love the history behind this business and the extra advice, help and support is incredible. Customer service is exceptional too, very quick response, did exactly as asked and delivery super quick. If I could give more than ⭐⭐⭐⭐⭐ I would.
Don't read any more reviews, just buy one, your dog will love you for it 😁

Good quality goods.
Fast delivery.

Love it, fits in my pocket nicely and my lad loves playing fetch and tug with it

Great product. Staff is knowledgeable, answers questions clearly and explanations easy to understand. Especially like the harness, that stays above the point of the shoulders. The collar is a close but not exact match. It seems a little stiff but hopefully will loosen up with regular use.

My dog, Bella, who I had adopted relatively recently did not play or really engage with any toys. Our behaviorist recommended we try tug-e-nuff and Bella is thrilled. As a JRT with high prey drive this was the perfect toy for her. She can’t get enough of it! I think I’ll have to get a second one bc the first one is covered in her slobber and she’s trying her best to shred it.