tuffspas.com Anmeldelser 2

Well, we purchased our TuffSpa during Covid & shortly after that TuffSpa was purchased by LPI which makes many brands. I won’t go into all of the “gory details” but it was a messy marriage (between ourselves & LPI) for the first few years. When I was just about to give up, LPI’s new VP of customer service reached out to us to introduce himself and ask us to give him an opportunity to make things right. This process had some ups & downs as well as he was getting his feet wet but in the end, LPI finally got it right & made it right. We now have a spa that we enjoy using and a spa cover that does what we expected it to do. The unique TuffSpa cover was the primary reason we purchased our TuffSpa. I am now a full convert from don’t buy a TuffSpa to recommending TuffSpa.

With a name like TuffSpa I really would expect them to be more ... tough. They are considerably lacking in that department. The cover has to be babied and handled delicately or else it gets bent out of shape and the seal is compromised, resulting it making it much less energy efficient and debris can get inside. If you ever need parts like filters (they have specific filters you can only order from them) good luck! I have been waiting for mine for over 3 months! Customer service is pathetic. They avoid your calls and emails. They rarely get back to you. I wish I had bought a more substantial spa like Hot Springs.