trotpets.com Anmeldelser 832

Love the colors, love the bowls but the tray that holds them is not very sturdy for big dogs.

Great product, fast shipping. Love the choice of colors. The mats work great preventing the bowl from sliding across the floor.

Bowls are excellent quality and have helped my dogs to eat slower. I feel reassured that they are safer with eating from these with the stand. I also like that it is not plastic.

fast shipping

Good customer service on my latest purchase.

Overall bowls are appealing and seems to slow down feeding time. There are magnets underneath but my senior eight pound dog still manages to move the bowls. The mat has a groove around the interior perimeter which makes it harder to clean and is annoying when just trying to do a quick wipe. In spite I’d still purchase again. These replaced weather tech feeder which did not offer puzzle bowls.

I’m trying to either get a magnet or do exchange. I have emailed customer service multiple times without a response.

Trotpets definitely took care of handling a broken base with no questions asked. It did take several days (@5) before I heard back.

I sent two messages - on 4-8-26 and 4-16-26 with questions I had and No one has responded!
4-8-26 : I have purchased water bowls that are made from stainless steel 304 and it states that on the bottom of the bowl plus, that they are made in the USA.
Your slow feeder I purchased does not state it's made from stainless steel 304 but it does state it's made in China. I was under the impression that if it was made of stainless steel 304 it would state that on the product. But being it's made in China makes me feel I do not think my pet is safe. Why is this fact NOT stated on your website ?? that you say it's 304 but it is not on the product and you should mention that it's made in China. If that would have been posted on your site to tell you the truth I would NOT have purchased the bowl. What proof can a customer get from you regarding the above?
on 4-16-26 I sent the same message plus added: I have not used the slow feeder yet as I am waiting for a response from TrotPets
As of 4-19-26 NO RESPONSE

The product itself is absolutely amazing and so well made. Along with this is the company itself and their team. I was provided some of the best customer service I have ever had and immediately helped with my issue they went above and beyond to fix.

Thanks for making sure the dishes and tray were well made!

Meh. Bamboo came with predrilled holes that did not align with the holes on the legs. Had to rig it up and it was still wobbly. The mat and dog bowls are nice. Hopefully we get refunded for the bamboo stand.

Not as good as the original product I purchased via kickstarter under the old owners, yet it’s $50 more. The water bowl bottom is thin and makes a popping sound when there’s a sudden temperature change to it like when washing with warm water or adding cold water for my dog to drink. I’ll keep this and use it but I would not buy another nor recommend it to others anymore.

I have been trying to contact you for 2 weeks and haven’t had a response. Are you still in business?

Product was damaged upon opening and trying to get an exchange/refund has been impossible. I have contacted the help email several times and the chat as well. I had one response after my first email saying they would look at pictures (which I sent) then they would contact me. It’s been over 2 weeks without a response.

The product is really nice and sturdy, and the order arrived at a reasonable timeframe.

I contacted customer service to return damaged product. I was told I would be contacted by email with the return directions and I have received no email with the return directions.

Would’ve rated a 10/10 but I have now reached out to this company twice with no response back. Very frustrating.

Do not buy from these THIEVES! Nobody from “Customer Service” will not respond. This BS that somebody replies to these 1 STAR Reviews and comes back and says that you need to respond reply to hello@trotpets and they will respond, is complete and utter BS!!
I returned two products unused for a refund, they will send you a return label, collect the unused products and steal your money. This company is a complete SCAM and horrible to do any reasonable business with! They just don’t and will not respond. Stay away, this is the worst Customer Service you can expect, you’ll have to formalize the complaint/dispute, with your credit card company to retrieve your funds and provide all emails and documentation so they can go after them! Did I mention prior that they are thieves, complete thieves, stay away!!
They are New Jersey’s finest thieves, their day will come, so help me God!

I cannot stress enough how horrible, horrible, horrible, this business is… as well as their terrible unethical business practices are, that they adhere to!! Read all of their “1” STAR Reviews concerning their lack or complete un-responsiveness and you’ll understand!