Triplecrownmodelstore Anmeldelser 

J’ai passé une commande le 28 août 2025 pour acheter 2 casques à l’échelle 1/2 et pour un montant total de 375,72 € . Cela fait donc plus de 4 mois et je n’ai toujours rien reçu.
J’ai envoyé plusieurs mails qui sont restés sans réponse.
Je l’ai ai également contacté à plusieurs reprises par Whatsapp . Le 15 décembre ils m’ont répondu que ma commande serait expédiée dès qu’elle serait disponible. Depuis plus rien malgré de nouvelles relances de ma part.
Aucun délai donné, aucune excuse de leur part….
Ils traitent leurs clients de façon scandaleuse.
J’ai donc demandé à plusieurs reprises le remboursement de ma commande mais sans réponse à ce jour.
Je suis très mécontent car je pensais que ce site était sérieux mais ce n’est pas du tout le cas.

Items arrived in great shape. The price is very fair. Communication could be improved, but all in all I'm happy with my transaction and will continue to order from this store.

Ottimo servizio, venditore super raccomandato

Made an order (5332) in December 2024.
Both items of the order were in pre-sale and became available around November 2025. Shipment was made in mid January 2026. Between November 2025 and January 2026 I send several emails inquiring about the status of my order and no feedback was given. Customer care needs improvement. It was my second purchase in this site and ultimately both purchases went well.

Ho fatto un ordine (6354)a fine agosto. Era scritto sotto che era in preordine (non era ben visibile) e solitamente se è in preordine va indicata una data di consegna o non fatto l'addebito.
In ogni caso ho mandato svariate mail per sapere lo stato dell'ordine o per ottenere un eventuale rimborso in caso non fosse possibile evaderlo entro il 2025. Non ho ricevuto nessuna risposta. Tutt'ora non ho nessuna informazione dell'ordine. Dopo una certa insistenza ho ricevuto il rimborso.

Expérience globalement conforme aux attentes. Petit défaut sur une vitrine géré en SAV mais la communication via le chat est lente et compliquée. Le résultat final est satisfaisant malgré pas mal d'inertie

Fast postage to Australia. Model was very well packed. Excellent service. Thankyou

Esperienza pessima, da evitare!
Ordine del 22/12/24: due modelli 1:18, Ferrari 312B3 “Spazzaneve” (pre-ordine) e Ferrari 125C Press Version. La 312 arriva da sola il 15/02/25 dopo mesi di silenzio. Della 125C nessuna traccia.
Scrivo varie volte via WhatsApp dal sito: zero risposte. A fine estate li ricontatto di nuovo via WA (in Inglese): finalmente si scusano e parte la spedizione il 2/9/25.
Arriva il pacco. Indovinate? Modello sbagliato. Mi mandano una Ferrari 125S, sigla simile ma completamente diversa da quella acquistata.
Segnalo subito l’errore via WhatsApp ed email: silenzio totale.
Nessuna assistenza, nessuna soluzione, nessuna dignità professionale.
Sconsigliatissimi!

Was kann es Enttäuschenderes geben, als:
* Für die Ware sofort zu bezahlen,
* Die Ware nie zu erhalten,
* Auf wiederholte Nachfrage keine Antwort zu erhalten????

Purtroppo ha questo sito mancano le basi della civiltà,i proprietari/servizio clienti sono maleducati e ti trattano come uno zerbino che tu sia cliente o meno .
Ho chiesto un semplicissimo reso di un articolo e per questo mi hanno bloccato
Dicendomi, parole loro :
-ok accetto il reso ma non ordinerai più dal nostro sito !!

Così dal nulla 👶🏻
Molto infantili

Peccato che non posso allegare le foto della chat 🤦🏻‍♂️

Dreadful customer service and not to be trusted! I pre-ordered a 1/2 scale helmet 8 months ago and paid in full, but despite many promises the item was never posted. Finally, I requested a refund after noticing the item was available in stock on their website and they are now ignoring my emails. I can only conclude from such dreadful customer service that this company is a bunch of dishonest scammers and would recommend that anyone thinking about buying from them does so with extreme caution. I lost €230 and have no come back because they don’t accept PayPal. I WONDER WHY??

Don't buy from them. I placed an order in June, I've written to them several times, and they haven't responded. They don't accept PayPal, so there's no way to file a claim. They've scammed me out of more than €80. I've asked them to exchange one model for another since it seems it's not going to be available, but they haven't replied.

Tuve que pagar dos envios de dos preservas realizadas en el mismo momento

Ma commande #6224 du 10 juillet 2025 ne m'a toujours pas été livrée et je n'ai aucune réponse, ni à mes mails, ni sur le chat, ni en commentant leurs post facebook. J'ai acheté un modèle réduit dont l'original appartenait à mon père et je leur demande juste des news pour savoir si ça arrivera avant mars (l'anniversaire de mon père). Je ne suis quand même pas exigeant niveau délai !

MAJ : j'ai enfin reçu une réponse il y a une semaine, m'informant que le remboursement était en cours, sans la moindre explication (à la base, je demandais juste des news, pas un remboursement). Bref, ce magasin a vraiment un gros problème de communication et de comportement...

25/01/2026: le magasin m'ayant remboursé, me demande de modifier mon avis. Bah, je ne vois pas ce que ça change à mon expérience, d'autant qu'ils ont unilatéralement annulé la commande et remboursé sans même un mot d'excuse et d'explication, et après des mois sans information.

Placed 2 orders 6467 & 6473 on Oct 1st and Oct 2nd.

It's been over a week but no tracking information.

Tried to contact them via their Website Chat & Email but no reply for two days.

This is my first time trying to purchase from their website. No matter the quality of their models, their customer service already gave me a very bad experience.

Hope their staff could value the comments here and improve their service.

Sto aspettando con impazienza l'ordine del 25 settembre n. 6443, ma non è ancora arrivato. Sembra che debba ancora essere spedito (?). Vi ho inviato un'e-mail, ma non ho ricevuto risposta. Vorrei sapere lo stato dell'ordine. Grazie.

Customer Service disappeared again. NO MONEY REFUNDED and models cars didn't received!!!Order 6191.

placed an order via their website and used a discount code which worked, the order crashed so re did the order and forgot the code, so messaged and was told the code didnt work on what i was ordering, despite sending them a screen shot showing the code applied and discount received, instead of honouring it, they cancelled my order, deactivated my code and told me not to come back that i was too much trouble and they decide who to sell to. shocking customer service.

All perfect.