Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Supplied my flight details THREE TIMES, but never appeared in my TripCase account.
Hopeless, as much as useless. Sometimes works if travel agency enters a flight. As for me - Useless!
I have used TripCase a few times without any issues; however, my last experience with them was a disaster. I booked a flight from Sydney to Denpasar/Bali and received an email from TripCase the night before departure stating that my flight was cancelled. Verifying the information online, I confirmed the cancellation through various sources. I chose an alternative flight offered by TripCase, but it was 8 hours later than the original one.
Despite not receiving a boarding pass or booking reference for the alternative flight, I arrived at the airport 6.5 hours before its departure seeking assistance. The new flight company's counter couldn't help, so I called my original flight company (initially hung up on) and was told the scheduled flight departed, blaming me.
Unable to contact TripCase for assistance, I had to purchase a new ticket and am yet to receive compensation. Unfortunately, the new flight experienced multiple delays, resulting in spending 12 hours at the airport and missing an entire paid day in Bali.
***AVOID USING THIS COMPANY AT ALL COSTS***
I want to complaint about the wrong information we received from them regarding a flight cancellation for our flight OD873 on the 29th of November from Narita (Tokyo) to Kuala Lumpur, departure 08:35 am.
We received the email on the 28th of November very late in the evening and our evening was completely destroyed as you can imagine.
Anyway I checked the airlines website and the flight status was confirmed, also on Narita airport website the flight status was confirmed.
So we went next morning to the airport and there was no problem at all, the flight was not cancelled and operated just like normal. The airline knew nothing about a cancellation.
Why are they sending this misleading wrong email about a flight cancellation???
And we can’t even contact them, their email inboxes are full.
This was a very terrible experience, never ever again
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.
