Trio Furnishings Ltd Anmeldelser 185

If u ever need to go here ask for josh really too bloke helped us out no end even when we had a issue of chairs not suitable for disabled husband he went above and beyond to help sort out fantastic service and very quick delivery

Thank you to the staff at trio furnishings for help and understanding regarding the 3 piece suite we purchased from them we were not happy with problem solved new one arrived today top marks

I've used Trio, Telford previously but today went in to look for a new suite. I asked numerous questions about what would suit my needs best and Josh who I dealt with was amazing and couldn't be more helpful. I placed the order and I'm now looking forward to delivery. I'll update then about when it arrives but just felt the service today was so good that it needed a positive review.

Anybody that remembers the good old days when it was called the Glory Hole forget that because it's nothing like that now!!!! When we went in to place the order for a table and chairs we had to go and search for a sales person who then made us feel as though we were not welcome in the store. When placing the order we weren't told that the chairs wouldn't be available for another two or three weeks. The whole process was rushed as though the sales person just wanted us to pay and then get the hell out of there. We weren't given a date for delivery so a week later we called them to find out when it would be. This was a Friday and we was told that everything would be delivered the following Monday. When the van arrived it just had the table on board no chairs had arrived. As a table isn't much use without chairs we asked for a refund that was when the fun began.
We was told that we couldn't have a refund as the Manager wasn't there "this was over the phone" so we went down to the store. When we arrived and said we had come for a refund and we wouldn't be leaving until we got one the girl behind the desk with a smirk on her face said " take a seat but you won't be getting one". Once I applied a bit of pressure the girl behind the desk rang the Manager and a refund was done.
A store that can't do a refund. A Manager that isn't on site and no deputy. Sales staff and admin staff that don't care about the customer. Such a large store as well.
That's my story it's up to you now.

Came shopping for a sofa for my Mum . Joshua the sales assistant who helped us was very caring and patient with my Mum . Pointing out various suites that may suit my Mums requirements and needs . Thank you Joshua and Trio for making settee buying a much easier experience with alot of choice .

We were looking for a new mattress,
The staff were super friendly and very helpful and gave us lots of advice on the different types of mattresses they had in stock. Would 100% recommend Trio

Great service on carpets and beds from Chris , arranged for my carpet and new bed to be done on the same say !
Great service all around from carpet fitters and in store delivery team too !!

Rude, unhelpful staff, false promises on delivery, 3 weeks late already and no contact from their side.

Just ordered a sofa & bed from Trio from what I described to what I would like and worked with to what I liked and within my budget

Recently had new carpet from trio furnishings service by chris was very good and excellent service from the carpet fitters.

Just purchased a new ottoman bed base, this will be then second one we have had from here, the product is fantastic, we were helped with our order by Richard, who was extremely helpful and friendly. Excellent customer customer service, without staff being pushy.

AVOID!! Absolute time wasters and never had such poor customer service.
Ordered a book case on their website just after Christmas which said was in stock. By 7th January no word on delivery so I gave them a call. The woman who answered was so unhelpful and did not seem like she could be bothered. Was told I would receive a call back with an update. 2 hours later no update, called again to be told the item is not in stock and the stockists have only just reopened after the Christmas period so they will place the order. I was told it would take a week to get to them then would be delivered to me the following week. 21st January, still no communication on delivery so I called them again to be told that it is out of stock with the supplier and won't be available until mid February. After this point I requested a refund as I'd had enough of their excuses and lack of communication. I can't believe it was going to take them over 1.5 months to deliver a book case...thats if it would have arrived in mid February.
Never had such a poor purchasing experience and will never buy from trio Furnishings again.

Great service people were lovely and the mattress is lovely.Too

Need to improve online shopping experience which does not match up to the instore service and communication

Customer service was absolutely amazing, so friendly and really helpful. Didnt push or pressure me into buying anything over my budget. If anything I spent below my budget. I've brought 2 sofas from here and my last one lasted me 8 years! Would highly recommend this place as staff and product are definitely worth it.

Terrible customer service. I will never purchase from them again. Lounge suite purchased less than 10 months ago.
Owner said we have to contact the manufacturer he will not accept the goods are not of sufficient quality and we have right to money back. Just keeps saying that they have to contact the manufacturers even when we explained to him that we had bought it from them not the manufacturer.
DO NOT PURCHASE ITEMS FROM THIS COMPANY UNLESS YOU ARE PREPARED TO TAKE A GAMBLE PLEASE BE AWARE. THIS IS A GENIUNE REVIEW AND I HAVE NOT HIDDEN BEHIND AN ALIAS.

From the moment we walked into the show room we were greeted by a very friendly member of staff, we chose a sofa and the owner of Trio was fantastic he helped us with choosing the right colour fabric and the perfect colour combination for the scatter cushions. Great experience from start to finish looking forward to delivery will definitely go back again .

The staff at trio furnishing was really helpful and pleasant. I was buying a new sofa that I desperately needed. It was going to take 4 days for delivery. But they mange to fit my in 2 days.
I also bought a mattress and dinning table from there. They delivered it the same day.
Thank you to guys for your help . Most appreciated.

Their beds are of great quality and their delivery was on point. Helped my wife when I wasn’t around.

I recently had a mixed experience with Trio Furnishings Ltd. Initially, an order we placed was canceled due to stock issues, which left my daughter quite disappointed. However, when I visited their store, I was impressed by their wide range of affordable and well-made products. Josh, the staff member who assisted us, was extremely helpful and polite without being pushy. He worked with us to find options within our budget and even managed to secure flexible delivery dates, which was a relief as we are moving soon. While Trio Furnishings has its hiccups, the service, especially from Josh, was commendable, making it a balanced experience.