Your motor, belt and bracket were a perfect fit. So glad that our 20 plus year old Proform treadmill had replacement parts available through your company. You guys were great with customer support and... Se mere
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Se, hvad kunderne siger
Tech was okay Kevin was the best support rep the others acted as if I was imposing their time I appreciate that you have solution to make an otherwise dead treadmill alive again Lastly the... Se mere
Virksomheden har svaret
Horrible customer service. The part sent was wrong, my machine wouldn’t even turn on after installation. The components were completely different from the original part. I reached out to customer serv... Se mere
Virksomheden har svaret
Jim at Treadmill Doctor is the man! All questions that I had were answered quickly and correctly, and he could not have been more helpful throughout the whole process of replacing our treadmill walkin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Treadmill Doctor is your source for treadmill and elliptical parts. Check out our treadmill reviews, elliptical reviews, repair parts, and more! We have thousands of treadmill parts as well as elliptical parts, exercise bike parts, and various machine maintenance accessories!
Kontaktoplysninger
Kansas Street 1333, 38106, Memphis, USA
- 800-750-4766
- doc@treadmilldoctor.com
- treadmilldoctor.com
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They honored replacement on a treadmill…
They honored replacement on a treadmill deck that was just out of warranty. Very happy with that.
The part eventually worked
The part eventually worked, but getting there was far more difficult than it should have been.
I ordered a front roller assembly for my NordicTrack ZS NTL09108.0 from TreadmillDoctor.com. The part number was listed as correct for my treadmill, but the roller I received had the spindle lengths reversed compared with the original OEM roller. The non-gear-side spindle was shorter instead of longer. When installed, this caused the belt to run at an angle between the roller pulley and the motor pulley. The motor has fixed mounting points, so this was not something that could simply be adjusted.
I contacted Treadmill Doctor and explained the specific mechanical issue. All of the subsequent customer-service and return correspondence came from FitnessRepairParts.com, which is affiliated with Treadmill Doctor. I was required to return the roller at my own expense, even though the issue was with the configuration of the part I received. I also had to deal with the company's 15-day return period and request an extension while the issue was being resolved.
They eventually sent a replacement roller that looked completely different from the original. However, the overall dimensions and spindle lengths matched the original OEM roller, including the correct spindle orientation, and it fit properly when I installed it. The replacement also had a metal gear rather than the plastic gear on the first replacement. I installed it on August 9, 2026, and verified that it fit and did not slip.
So, to be fair, they ultimately resolved the problem and provided a roller that appears to be the correct one.
My problem is the process. Their return policy is very clear about what the customer owes the company, including return shipping, but the experience left me feeling that there is very little consideration for the possibility that the company may have sent a part with an incorrect configuration. The fact that customer service and return handling came through FitnessRepairParts.com also made the relationship between the two companies less than obvious from the customer's perspective.
If you are considering buying from Treadmill Doctor because their price is lower than another supplier, I would recommend factoring in the potential cost of return shipping and carefully considering their return policy. A lower initial price may not remain lower if there is a problem with the part.
I'm glad I finally have a roller that fits. I just wish it hadn't taken all of this to get there.

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Proform 725 EX treadmill motor replacement
Your motor, belt and bracket were a perfect fit. So glad that our 20 plus year old Proform treadmill had replacement parts available through your company. You guys were great with customer support and fast shipping. Thank you! Extra bonus, my wife is very pleased!
Reliable parts seller
I used to buy parts from Treadmill Doctor with no issues. Customer service are very responsive. I would love to buy again and recommend to all my friends who looking for parts.
So frustrating. Would NOT recommend
I had a deeply frustrating and painful experience with Treadmill Doctor while attempting to purchase a replacement motor control board. I honestly feel their practice is deceptive and predatory. The new board was not compatible with my treadmill despite reassurances otherwise. Communication with support both over email and tech support life was unfriendly and unhelpful. Their resolution after weeks of wasted time? Less than 50% refund. I’m hoping my experience and cost can at least serve as a warning and avoidance for others. Zero accountability by this company for their inadequate product and support.
You will not regret taking your business elsewhere. Turns out, having my old board rebuilt was easier, cheaper, faster and actually works.

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Horrible customer service
Horrible customer service. The part sent was wrong, my machine wouldn’t even turn on after installation. The components were completely different from the original part. I reached out to customer service and sent pictures to verify this. I corresponded with Lauren Palma who takes several days to respond to emails, dragging it out to go beyond their 15 day return policy. She insisted the part was correct. I was then charged a 20% restocking fee and an additional 30% because the package was open even though she confirmed the part was in great working order and received back in excellent condition. In addition I also had to pay my own shipping. So on a $229 part, I only received $106 back. Horrible company and do not recommend.

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Do not buy from TreadmillDoctor
Do not buy from TreadmillDoctor! First time purchase with this company and I will never buy from them again. I accidentally ordered the wrong treadmill belt for my treadmill. I called them and followed their instructions to send it back immediately. I didn’t think anything of it at the time but noticed the inside of the belt was dirty when I received it. Even though I sent it back right away and re-ordered the correct one which ended up being a total of two charges for one treadmill belt, treadmill doctor refused to give me a refund for the wrong belt, claiming that it was dirty and used, although it absolutely was not used. I requested to speak with a manager several times via phone and email and was told by phone that a manager would return my call, but that never happened. When I followed up by email. I was told a manager would not be reaching out to me and that I would not be receiving a refund so I have now paid over $300 for one treadmill belt. Unfortunately I have learned an unpleasant lesson by choosing this company, I will not be a return buyer.
UPDATE TO RESPOND TO TD:
Reality injected into it?? Really? Very professional of you. Where is the belt I paid for that you’re not refunding me for? What are you doing with it?? So y’all are just going to keep the belt that I paid for instead of sending it back to me? The reality check it that I paid for a belt that you are not refunding me for or sending back to me. You’re keeping it which is called stealing. Funny how I don’t get a response back from you until I write a review.

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Crapy customer service
Ordered Nordictrak drive belt for my machine. It said it would fit on their website, the part number listed on their website was correct also. What I was shipped was a belt with a completely different number on it. They said that its the same size as the part number on their site. It does not fit and I emailed them right away after receiving my belt, it took 3 days for them to email me back. They gave no option of resolution. Had to order it from amazon and got the correct part.

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BUYER BEWARE OF BAIT & SWITCH
BUYER BEWARE: Treadmill Doctor has conflicting return policies that will cost you money.
I ordered a $400 control board that arrived on February 6th, 2026. When I installed it on February 28th, it didn't work. I requested a refund on March 1st - well within what I believed was my return window.
Here's the problem: My order confirmation email clearly stated "Please note: There is a 20% restocking fee on all returned parts. All parts must be returned within 30 days.
" However, they're now refusing the return, claiming electronic parts have a 15-day warranty from delivery.
If their actual policy is 15 days for electronic parts, that's what should be stated in the order confirmation - not 30 days. This is either a deceptive business practice or incompetent communication, and either way, it cost me $400.
Shop elsewhere. There are too many reputable suppliers of fitness equipment parts to risk this kind of treatment.

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Belt didn't fit like OEM and slipped…
Belt didn't fit like OEM and slipped — no return after 30 days.
I bought a replacement belt that was listed specifically for my model treadmill and the OEM belt's part number. After install, I noticed that it would occasionally slip on the front roller. Tightening it seemed to help temporarily, but I kept having to tighten it more. Eventually I couldn't tighten the belt any more and the slipping continued. I had to call a treadmill repair tech to come look at it and he said I needed an OEM belt — the one I got from Treadmill Doctor was slightly too big and the material was slipping on the roller. He ordered a new OEM belt in, installed it, and it worked perfectly — no slipping at a moderate level of tightness. Treadmill Doctor said they couldn't refund my order because it was out of the 30-day window, and could only send me a replacement belt under the warranty. I don't need a replacement belt that doesn't fit — I want my money back for a belt that doesn't actually fit the machine it's supposed to!

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Rebook zr10 tredmill was dead
Rebook zr10 tredmill was dead, sent board to be repaired and it was with very quick turn around and great price. Great email response before sending, just could of said it’s been repaired and getting send back with the invoice but I can’t complain brilliant service thank you.

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Excellent Serive
Nordictrak bike screen went black and no resetting or rebooting it. After some googling found that control board was likely busted. Found Treadmill Doctor online and used their web chat to contact them. Got a real person (Mike) and not a bot. Mike gave me his email address and once I sent pictures of my bike’s code to him he gave me the right part info. Ordered it Friday from them and it was shipped and delivered to Ireland from the US by Monday morning! Replaced the part and bike back in operation. Excellent service and no issue with the quality of the parts received so far.
Note to Irish customers you will have to pay customs fees but this is nothing to do with the Treadmill Doctor!

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Excellent communication and very quick service and product knowledge.
Nordicktrack tension motor had failed on cross trainer. Didn't have the part number, sent a couple of photos and was able to find the right product part. Great product knowledge, quick communication and fast service and shipping. Highly recommend.

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Knowledgeable
Knowledgeable, helpful, and professional service. Highly recommended.
Heads up for Canadians (nothing to do with Treadmill Doctor) my US$169 walking belt ended up costing me CAN$390 after conversion, shipping, and duties. Still worth the money to keep running.
Thank you everyone!

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Excellent service, highly recommend
Excellent service, repaired the MCB on our Reebok treadmill. Would recommend 100%

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I ordered a circuit board
I ordered a circuit board for a 10 year old ProForm treadmill. It arrived on schedule and it worked great. I was very satisfied with both the product and the rapid service.

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Simply brilliant
Tim communicated well by phone and email. Fixed and returned mcb quickly for a fair price. Can't recommend more highly.

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Exceptional customer service from this…
Exceptional customer service from this company.
Supplied part for my treadmill and repaired a mother board.
Great price.
Definitely advise phoning these guys before trying anything else.
Seamless Treadmill Repair
The treadmill Doctor referred me to a terrific tech in my area who told me what to buy to repair my treadmill. When Treadmill Doctor parts arrived within two days, I contacted the tech who replaced the rubber deck and fan belts. Everything was seamless. Highly recommend both services. Thanks,
Phyllis Mass

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You pay to get the wrong item
I went to them because they are the treadmill doctor and I thought they would know what to send me. I gave them my treadmill make and model and they sent me a belt that was to big so I emailed them and sent more pictures because I'm not sure exactly what size it is (they should know by the make of the treadmill) and they sent me another belt that was to small. I asked them what belt I should have because neither one they sent me fits my treadmill so I asked for the size in the middle and they said they didn't have any of those sizes. I sent the belts back and paid for shipping (both ways) for these belts but when they gave me a refund they would not pay for the shipping costs. So they are apparently the experts at treadmills and they have both belts back but it ended up costing ME MONEY and time because they sent the wrong belt to me... TWICE. I did ask them about giving me the money back for shipping but they said it was not in their policy.
Update to your reply
I sent you the model number and pictures so don't ship out items that you don't know are correct. You should also pay for shipping if you sent the wrong item because you didn't do your due diligence to make sure you are sending the correct part.
Update
I told you before that I did receive the correct one from another company that was neither of the ones you sent and it is working now so you did send the wrong ones. I did try fixing it with you but you did not have the part and that happens but why should I be out of pocket to still pay for the expensive shipping because of the wrong parts you sent and you made it clear that you would not refund that. Judging from your other reviews this is not the first time this has happened.
This is an example of a company that doesn't take ownership of a mistake they made and you can also see that in the replies they have made.

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Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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