TravelpackAnmeldelser 

Where do I begin.

Originally had a flight booked to Cape Town in South Africa for February 2020. I unfortunately had to make changes to this flight due to a compulsory training course coming up at work (I work in the emergency services in London).

The original flight cost was £693.33. I made a call in early January 2020 and asked to push the flight back to November/December 2020. They advised that because the original ticket was booked in in September 2019, the ticket was only valid for 12 months. So I subsequently chose an alternative destination, I went with Cancun, Mexico - as this was the cheapest flight price difference... which ended up costing me another £257.00 which included £175.00 date change fee and £25.00 admin fee for travel trolley just to change the date with BA.

Unfortunately due to Covid this flight to Mexico was cancelled by BA.

Travel Trolley wrote me me advising me of this and offered me a refund. I obviously assumed I would receive a full refund of £950.33 which is the total amount I paid. The admin fees I believe become null and void as I am actually no longer receiving any product.

However they wrote back and stated that £204.50 of it wouldn't be refundable. As I felt I had no option I accepted a refund of £745.83 and was advised it would be 8-10 weeks to receive this from the 10th of July 2020 (so around 4th - 18th of September).

They have had the funds from BA for several weeks, I've been chasing weekly for an update of where my money is, but I get the same answer that its in a queue to be processed by their refunds team.

17th of November and I received an email to advise that a refund of £500.83 has been processed. Which is some random figure plucked from the air it would appear.

I emailed them back immediately to ask where the remainder of my money is and I have again done the same today - which I was just met with an email back at 13:37hrs 'Please note that we are checking with our refunds department and will advise shortly'

Of course I've not heard back. This really is very poor service, I've been more than patient as I do understand the pressure is high with Covid refunds.

However I don't think that this is acceptable. I now expect a refund of the missing monies plus the admin fees that I was charged.

Flight to Australia booked in March for June. Flights cancelled in May. Been asking for a refund since then. Travel Pack have fobbed me off months on end for my money. Expressed they had an internal Process which took 8-10 weeks, then stated problem after problem with 2 week delays each time. Get your bank involved as soon as you can.

Unless you have the patience of a saint and like being lied to on a constant basis, avoid this company. Customer service is non existent and I’m still waiting for my refund on a flight 13 weeks after it was cancelled. Lies, lies and even more lies. I will NEVER use them again.

1 star is generous if zero was possible then that is what I would rate this company! After being advised by the government not to travel at the start of the pandemic, I phoned TravelPack and was assured that my flight cost would be refunded minus a £25 charge, the call cost me £15 but a small price to pay to get my £500 back I thought.
Now 7 months on after many emails to them I am still waiting for the refund. I think they have had the money back from Qatar Air but have chosen not to pass it on! Surely that's theft? How are they allowed to get away with this?
Please heed my advice!
DO NOT BOOK A FLIGHT WITH THESE PEOPLE!!!!

Disgraceful company DO NOT USE under any circumstances. If you can't fly (even for lockdown!) your money is gone and you will never hear from travelpack again.
They will say you're getting a refund and you will NEVER see it.
Save yourself the hassle and book with a legit company, its worth the extra money.

still yet to receive my refund.they are bunch of morons.

Absolute terrible company to deal with, the customer service is non existent, I have been waiting for refunds on my flight tickets and now they are ignoring my emails, have blocked me from commenting on their Facebook page. They may be hiding something ?

Like everyone else on this thread it seems, I also have not had a refund.

My flight was cancelled in June, I was told 10 weeks. Again I have chased multiple times, emails and phone calls. I have spoken to British Airways who have confirmed they have refunded they money to TravelPack. I have had every excuse under the sun.

It has now been 24 weeks and still no luck.

My travel dates for 2 tickets: 9th April 2020 and 16th April 2020. Both tickets were cancelled due to the pandemic. Initially Travelpack refused to give a refund and then the refund was finally initiated on 26th May 2020 saying I will be refunded in 10 to 12 weeks. When I ask for the status these are the reply given by them
18th August: Prioritizing the refund
24th August: Refund will be done next week
3rd September: Prioritizing the refund
15th September: Refund will be done by 20th Sept.
22nd September: Refund will be done today or latest by tomorrow
24th September: Refund will be done on October 7th.
8th October: Refund will be done on November 7th.
I don't trust them anymore. Clearly, there is some fraud going on in this company. Its been nearly 6 months I been waiting for my refund. I am struggling financially due to the pandemic and need this refund urgently. All my friends have received their refunds with other companies. Please never book tickets from this company.

‪If you book with this company & your flight is cancelled you will NOT see a refund. The airline has refunded travel pack but they have not passed on to me. Please be warned. Ive called so many times, emailed so many times and they give dates and false promises which pass.‬

Like all comments I am reading on here. I have been waiting since April. Told the same lies everytime I email the customer service. Who will be refunding me for the interest I have been charged every month on my credit card.
I will never book with travelpack again....

ABSOLUTELY AWFUL!
DO NOT USE THIS COMPANY!

I have been waiting for a refund for seven months! A series of lies and false promises. This company are THIEVES

Still waiting on refund from flight which got cancelled in June, it is now near the end of October and stil no money. They keep responding with delay tactics. I strongly recommend people use the chargeback service to get the money back.

Absolutely disgusting! Flights cancelled due to COVID, was told 10 weeks until refund which absolutely fine with! That date has come and gone, and just been told it’s another month or so. I counted on this money coming back to be able to pay for other things I’ve budgeted for and just being told I have to wait. Want to hear from a manager ASAP!

Please please please avoid booking with this company. I appreciate flight refunds are slow due to Covid but after 7 months of trying I am still waiting. They’ll tell you lie after lie after lie!! Learn from my mistake. Pay a few pounds more for peace of mind!!

THEY ARE THIEVES ! They are keeping the money refunded to them by airlines to prop up their company my flight was cancelled in March ! They PROMISED three times to pay me back by a certain date and they have not .. I am filling out the small claims form right now ! I would advise you all to do the same before their company goes under and we all loose our Money

Such a bad experience witht this agent. DUe to COvid my flight got cancelled and they promised to send money within 3-4 months. Its 7 months now and they havent returned the money back after constant calls, emails etc. I will never use them again in my life and make sure that nobody i know , will use them.

While same time, i have booked my wife ticket through Traveltrolley and they were good enough to return the money back from the same flight within 3 months, with full refund

Great booking the slights through Travel Pack, ever since I needed to change the flights however, it’s been abysmal.

Customer services over the phone are extremely difficult to make sense out of, are never clear cut and hardly ever are able explain exactly what it is you are even asking. In emails they can’t even get my name correct.

I first wanted a refund, they said I was only allowed a voucher. That voucher was then so say meant to be used by this year which was ridiculous, on BA website says it was allowed to be used by 2023. So I asked for a refund which they said would take 3 months and it’s been almost 5.

Still no end in sight to when they are going to refund me my money.

Shockingly bad service and will never use them again and would strongly advise anyway to stay well clear, isn’t worth the stress.

Echoing the reviews below. Flights cancelled due to covid. Refund promised within 8-10 weeks minus £30 admin fee per person. Almost 16 weeks of emails/empty promises/missed deadlines. In the end I raised a dispute with my credit card, a week or so later a full refund appeared including the "admin" fee. Avoid this company.

Bunch of chancers took over 6 months to get our money back and it was £100 shy. I wouldn’t recommend this company to my worst enemy. No communication at all and it took an intervention by the credit card company to get our money. Our next stop will be trading standards. Do not use these clowns