Travel Jockey Anmeldelser 

REPOSTING MY REVIEW FROM 24/01/2019 AS I HAVEN'T YET RECEIVED ANY COMPENSATION LET ALONE A CALL OR EMAIL.

Nearly left without £2,692 worth of tickets 4 weeks before travel date and issues boarding our flights without any compensation

We got in touch with Travel Jockey (TJ) in August 2018 to book 3 return flights to India for December 2018 for a total of £2,692 to visit our family. On the day itself we were called 4 times by 'Annie' to book the flights quickly because we were told we were not going to be able to get the same price the next day. And so we booked them that day and the money left our bank account.

The booking itself was managed by 'Remus' who we've not been able to speak to on the phone ever since - however we do have an email dated 29/08/2018 from him confirming that we'd receive the tickets in the next 24-48 hours.

We didn't receive our tickets after a few days and so we started to call the company who said they would send the tickets in the next few days. After waiting a week, we called again and were told the same thing again and so we thought we'd give them the benefit of the doubt and patiently waited.

Finally, after losing patience we called and demanded to see the tickets in September 2018 but were told the price that we had got was because there was a group booking agreement with a particular airline so they were just waiting for the tickets.

It was a month before we were due to fly and we called TJ to check where our tickets were because we hadn't heard anything in a while. They just told us that the tickets were no longer available and that they thought that they had informed us about this already. However we were never informed and don't trust that they were ever going to tell us. I insisted to speak with a manager so was put in touch with 'Jacob Smith' who at that stage I couldn’t trust who they said they were.

So we were 4 weeks away from travelling and any alternative flights would have been at least £500 per person more which is something we simply could not afford.

All TJ offered at that stage was to refund of our money however I couldn’t accept that because that means they would have absolved themselves of any responsibility of booking us flights to India which they took money from our bank account for 5 months prior.

At this point, I decided to write a review on Trusted Reviews and posted it on this website to warn others that they should not book with this terrible company. Funnily enough, as soon as I did this, I received a call from TJ asking about what my concerns were and how they could help. I am sceptical if I would have received such a call had I not posted something online in the public eye.

After spending 3hrs on the phone the best that TJ could offer were flights that left 2 days before our original planned dates which meant that we had to use our annual leave in order to get flights that wouldn’t cost us any more than we’d already paid. However, the flights now included 2 stopovers and so the journey time each way had increased by 6hrs meaning that it was far harder to recover after each of the journeys.

This time we actually received the e-tickets in a timely fashion and as soon as we did, TJ called and asked me to remove the review I’d written on this website. They called continuously 3-4 times and suggested that by us taking down the review it would be more likely that our tickets would come through.

As I now didn’t trust TJ at all I decided to check each of the tickets with the separate airline websites individually to ensure that they were valid before even considering removing the review. Through my checks, I noticed that my father’s surname had been spelled incorrectly and so I immediately contacted TJ to ask them to rectify this to ensure that there were no issues when we were travelling. Thankfully they did send me an updated e-ticket with the correct surname.

At this stage, I still didn’t fully trust TJ but I decided that it would be best for me and my family that I remove the review from this website as I didn’t want any of the TJ staff holding a grudge against my family and jeopardising our flights. Little did I know that actually the surname issue had not been fixed and there were further issues to come.

Incredibly, when my father arrived at the airport to check in for his outbound flight, the surname on the system was incorrect and hence didn’t match his passport. Therefore, he was passed on to several different personnel for a whole hour at the airport while they attempted to rectify the issue. Finally, an empathetic airline employee fixed the issue but made it very clear to us that this was only sorted for the outbound flights. Therefore we still had an issue to fix for the return journey.

As soon as this occurred, I tried to contact TJ multiple times to explain to them that the issue needed to be sorted for the return journey otherwise there was a risk that my father would be stuck in India or have to pay more to ensure the correct spelling of his surname and return home.

By this point, as expected, TJ didn’t help at all and I was resigned to the fact that they were only going to help us if they stood to lose money. Again, on the return journey, my father had to turn up at the departure airport early to ensure that there was sufficient time to sort out the issue. And again, it took 45mins to actually find someone who could understand his predicament and help him out.

This was distressing for us as a family as we had to wait 16hrs to hear from my father when he was back in the UK that he was actually able to catch his flights and that the staff at the departure airport were able to help him.

Unbelievably, this was not the end of our difficulties. My mother and sister had different return flights to my father and when they went to check in online for their return journey, they found that there was an error with the booking reference. When we contacted TJ, they said that the booking reference had changed for a reason we are unaware of. However, TJ had not made any attempts to contact us and to let us know that this was the case. If we hadn’t have got in touch, my mother and sister would have turned up at the airport and would have been denied their flights home as the booking details would have been incorrect.

Throughout this whole process, we received absolutely shocking customer service, misinformation and a complete lack of empathy given our predicaments. TJ failed to take responsibility for any of the issues that had been caused by their severe lack of expertise, attention to detail and ability. We have had to spend countless hours calling, chasing and writing emails to TJ when each of these multiple issues came up and have been taken aback by the immaturity and lack of respect that we were shown.

Every issue that we faced added to the amount of stress that we were all put under especially given that we were talking about flight tickets that were worth so much money – something that we had saved up for for a while and then stood to lose in an instant.

We have repeatedly requested compensation for the pain and anguish we have faced but TJ have simply dismissed this and ignored our requests. Somehow I believe they think they have done nothing wrong which is of real concern.

Now that we are all back in the UK safe and sound, I feel completely comfortable to post this review on this website and tell people the facts as there is now no risk that TJ can jeopardise our flights.

Please, please, please don’t consider booking tickets with this firm, whatever price they may be quoting, as you will not be guaranteed your tickets or assisted at all if you run into any difficulties. It won’t be worth the stress, time and pain and you will be foolish to expect any sort of compensation.

The worst customer service ever especially paul and rachelle, horrible for travel jockey business

Good service
Thanks Mr Paul

it's all yours for the services rendered.

I have dealt with this company for 2 flights . Last year Tanzania and this year Japan. Steve Levin was very professional and patient to make sure he found exactly what I needed. I felt u was a bit if a pain by asking him to change things all the time but he managed to do it and save me a lot of money in the process too. Can't recommend him enough for long haul flights

best rates ...would recommended to anyone

Rachel has been a pleasure to work with, very helpful. Brilliant service and the 4th time booking.
Highly recommended!

Excellent service and competitive quotes - highly recommend Alex Brown

Very helpful and get the best rates... would recommend them highly

Very good and decent
Treatment for the customer like me.
I'm happy for that.

Excellent service, very reliable, polite and professional.

Steve was very helpful and handled my request with patience and showed his experience in sorting my requirements

Chris was my agent. Really nice and helped me finding out exactly what I was looking for. Thanks alot

I was sold a false holiday and did not deliver what i had booked. Do not trust Luke or Sam. Head of customer service is a joke. They are not based in the UK. On arrival all plans changed by them. Even the hotels that were agreed. They agreed compensation (sent email). But SAM who thinks he is a big man behind the phone refused, wonder what he would say face to face. The owner of this company should be ashamed and this company needs to be struck off. My partner was in tears as it was our anniversary celebration. Not letting this go. JUST CHECKED THEM ON COMPANIES HOUSE THEY HAVE ISSUED A NOTICE 15/01/19 TO BE STRUCK OFF AND DISSOLVED IN TWO MONTHS

Steve was really helpful through out the entire process. The travel Jockey team have all been great and have brilliant customer service

My initial phone call didn't bode well.The phone was answered by Michael (who didn't even say the company name,which left me wondering if I'd actually called a residential number by mistake)! He had a really poor attitude & sounded really disinterested in my request for flight costs & said that he'd call me back.He sounded as though he couldn't be bothered.After speaking with him,I'd made the decision NOT to use Travel Jockey.
In the event,I was rung back by Rachel who's attitude was the complete opposite to Michaels.She couldn't have been more helpful and really went out of her way to come up with just what I needed.I can't recommend her highly enough,not just for her knowledge and professionalism but for her genuinely lovely manner as well.
During the booking process,I had cause to ring her back and unfortunately had the phone answered by Michael again.He seemed very unhappy that she had called me & found an ideal solution and almost inferred that she'd taken business that should've been his !I found his questions about the booking to be pushy and intrusive,and the manner in which he asked me was unprofessional and resentful.All I can say is that if you use Travel Jockey,make sure that you book through Rachel as she goes the extra mile to get you (if it's at all possible),the flights that you're looking for.

I have recently done tickets with Rachael from Travel Jockey. I booked in December, travelled and back to UK now.
When i booked for December, i had some issues with tickets, however it turned out to be an airline overbooking issue, rather that anything to do with Travel Jockey.
I have seen many negative reviews for Travel Jockey, but i can now tell that those might have been due to airline overbooking issues.
(at least my personal experience)
Because of the professional service from Rachael, i decided to book for July as well, and she has found me the great deal.

I came upto to travel Jockey during Xmas as they were offering relatively cheaper tickets to Islamabad from London.
After going thru google reviews about Travel Jockey I was very skeptical but went ahead cautiously as Mark Lambert assured me that my booking will be genuine and there are no hidden fees or cancellations.
I have now completed my journey for the price and tickets offered without any changes.
Although I didn’t like the crowd and customer service of Gulf Airlines but definitely recommend Mark Lambert and his company for travel services.
Thank you
F Ali
London

Thanks for my return flight check-in. All the best.