Tranquil Garden Rooms Anmeldelser 

45
•
TrustScore 5 ud af 5

4,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We are absolutely delighted with our garden room. The whole process from initial enquiry to the build was seamless. Mark and Emma are the absolute dream team, great communication and fantastic quality... Se mere

Bedømt til 5 ud af 5 stjerner

We cannot recommend Tranquil garden rooms enough… From start to finish nothing was too much trouble, from my constant emails asking sooo many questions, Emma was always so professional whilst being s... Se mere

Bedømt til 5 ud af 5 stjerner

Mark and his team provided us with a 5m x 4m garden office. The project was superb from start to finish. Tranquil Garden Rooms kept to the agreed schedule, took into account our opinions as the projec... Se mere

Bedømt til 5 ud af 5 stjerner

Mark was great. Responded to particular requests so as to strengthen the corner for a heavy voiceover studio and put in a lovely decking which was being used a lot until the deluge of rain came... Se mere

Virksomhedsoplysninger

  1. Leverandør af havebygninger

Oplysningerne kommer fra forskellige eksterne kilder

Bespoke garden rooms, offices, teenage dens, man caves and many more. Nationwide delivery. Prices start at £7800 fully installed. www.tranquilgardenrooms.com


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

45 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(45)

3 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Brilliant company, brilliant garden room

We were in the market for a 5.5 x 3m garden room and after conducting obsessive research, we decided that Tranquil seemed to offer the best of all worlds and we were not disappointed. I would recommend them for the following reasons:

-The garden rooms they offer are built to a high spec, but at a lower price than everyone else offering the same thing. I was concerned that there was going to be a catch, but there wasn’t.

- They are completely upfront about how much the finished product will cost, unlike a lot of other companies, who engage in smoke and mirrors and overuse of the word ‘bespoke’ in order to conceal the actual price.

- From the start to the finish of the process they were a joy to work with. Emma in the office was always extremely helpful and quick to respond to any query. Mark and the team were the best tradespeople you could ever want in your garden for 3.5 days: really friendly, competent, hardworking, tidy, respectful and cheerful.

The finished thing exceeded expectations. All in all, unless you want something that Tranquil can’t offer, don’t hesitate to go with this brilliant company.

9. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Professional and reliable team for garden room

If you are looking for a professional team to help you building a sturdy garden room that offer value for money and efficient services, Tranquil Garden Rooms team is the supplier you could rely on. In just 4 days, they have completed the building of our garden office from scratch at very good quality despite the rain. We did find some minor defects the next day after they finished the work and their team came within a few days to fix them and it looks perfect now. Once we have installed the electricity and finished painting it, we should be able to use it. Thanks Mark and Emma team and keep up for all the great work!
Highly recommended.

11. marts 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A stunning Garden Room

Having had a summer house built in our garden in 2021 we thought we had everything. Alas, it leaked water by the bucket load and was soaked inside throughout the winter. In desperation, we needed to find something that would be fit for purpose i.e. dry and totally waterproof. We wanted this to be used as a hobby/garden room.
Having found Tranquil and researched what it had to offer we went ahead. A lot of money yes!!! but I can only say it was 100% worth it.

Mark and his team (including Emma) who liased with us from beginning to end, were absolutely brilliant. The team arrived on the day at the given time and all I can say is that they were brilliant. Worked so well as a team throughout our build. Professional, skilled, polite and lovely to have in our garden/house. They certainly restored our faith in trades people. We have never ever had a team or crew work so hard and diligently before. The Garden Room is fantastic. We watched every part of it as it was built. Materials were excellent in quality, as was the team's skills. One of their main skills, was, in my view, planning ahead and ensuring that all materials were available when required. No wasting of time or waiting about for things to be delivered. No excessive use of mobile phones either which in this day and age is ONE HUGE POSITIVE. We would recommend this company to anybody. Thank you Tranquil.

24. februar 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I’m so pleased with the garden snug…

I’m so pleased with the garden snug that Tranquil Garden Rooms created a few weeks ago. The process from start to finish was reassuringly straight forward. Mark and the team were professional throughout the build and were a lovely company to have around and communicate with. The end result looks splendid. I would recommend using this company to my family and friends. The room is already proving to be a great asset, both for a little escape and for socialising. I have an espresso coffee machine, prosecco in a little fridge and a comfy velvet sofa in mine, so it really is a lovely little snug to escape to!

17. december 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

We’re so pleased with our garden room

We’re so pleased with our garden room which is going to be made into a studio/workshop for my small business. Mark and the team were highly professional, quick and extremely tidy while carrying out the build last week.

Everything from the initial communications with quotes and all our queries on options was done in a timely and responsive manner. The room is beyond all expectations and I can’t wait to paint and get in there now! Thanks so much again Mark, Emma, Andy, Neil and Ian. We absolutely love it!

9. november 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

The best garden room by far

Firstly the quality of the build and attention to detail was first class and all completed in 7 days. The team were a pleasure to be around and Mark kept me informed all the way through and couldn’t do enough to ensure we had the perfect bespoke build. As an example, putting extra supports for my tv bracket and plug sockets where I wanted. Three weeks on the room is all we wanted and more, all the elements work really well, the insulation is great, the fire Mark supplied is superb, it’s a well designed thought through solution.
Would thoroughly recommend as my build will stand up to any scrutiny. I was actually sorry to see the team go and the dog still misses them!

8. oktober 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Our garden room build

We cannot recommend Tranquil garden rooms enough… From start to finish nothing was too much trouble, from my constant emails asking sooo many questions, Emma was always so professional whilst being so kind and friendly at the same time.
Last week, during the build, Mark and the team were just the loveliest. The most respectful and polite workmen we have ever had here, and their craftsmanship is second to none. We are over the moon with the build and can’t wait to make it our own.

6. oktober 2021
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Liked the room but there is no warranty on the work

Initially I was very pleased with the company and the garden room we had built at the end of last year, however an issue with the door frame has uncovered a significant issue with the warranty the company provides on the build (or doesn’t provide) and the after service (or lack of) from the Tranquil garden room company..

As with many reviews here we were initially very happy with the build but after around 8 Months one of the door glass shattered without any reason. I contacted the company as I felt there must be a fault with the glass or fitting as nothing had happened to the door and we have never had a door/window smash in this way.

But they confirmed the glass wasn’t covered under warranty and that I would have to fix it myself. So I called a glazier to replace the glass, he arrived and immediately confirmed that the door wasn’t straight (he put the glass against the frame and it wasn’t sitting squarely at all), he could fit the new glass but he said I should contact the builder as his view was the pressure on the glass from the bent frame had caused the glass to shatter and it could happen again. He measured the door and the middle of the frame was 6mm less than the outside top to bottom so the door was being pinched in the middle by the frame. The door on the left side (which shattered) was also not closing properly, I hadn’t noticed this as I only used the door on the right which was a little sticky but not too much.

So I contacted Tranquil garden rooms again on the back of the glaziers recommendation – initially I received no response so I kept trying and eventually the response was:

“The problem that I’ve got, is nothing was said about the door not closing properly before the glazier replaced the glass and now you have an issue with closing the door so we are not liable. He may not of heel and toed the glass correctly.

The guarantee is only on the structural elements of the garden room not the doors or windows.“

I’ve gone back several times since to try and get the issue resolved but had no response since the one above. The lack of communications from the company is really terrible. It’s obviously not the glaziers issue, just looking at the bottom of the frame you can see the frame is bent upwards at the bottom of the left door, It bows upwards about 5mm - the fitting is really poor.

I’ve sent photos of the bent frame and I warned that I’d write this review if I didn’t get any response, but still have had nothing back from the company in months of trying.

While the garden room looks great and we were happy with the build initially it seems that if there is an issue with anything then the warranty isn’t worth the paper it’s written on and they just stop communicating with you.

The door frame would have a warranty from the manufacturer – if it had been installed properly… The installation should be covered under warranty but it isn’t. If you have an issue after the build chances are you will be on your own.

If I was doing a garden room again I wouldn’t go with this company due to the complete lack of interest and communications after they have completed the build.

24. september 2021
Uopfordret anmeldelse
Tranquil Garden Rooms-logo

Besvarelse fra Tranquil Garden Rooms

Hi John,

This is really quite upsetting for us, as our customers mean a great deal to us, and we will work very hard to ensure everyone is very happy during, or post-build. Our garden rooms are designed by engineers and built by engineers and joiners, and our standard of work is very high. We are extremely proud of this.

We would like to address every point you’ve made, as I understand you’re very upset, but also John, we are very upset because half of what you’ve written is massively inflated, or completely untrue.

There are no issues with the warranty of our buildings, at all. You have said on this review that the door glass smashed ‘without any reason’ when this is simply not true, John, and we have emails that prove otherwise.

Email reply from yourself:
'Hi Mark,
Ignore the below – I’ve just taken the glass out and its only one side not both- it was an optical illusion so it hasn’t bowed.
It then could have been a bird or something hitting one side – It might not be a defect so I’ll sort'

Unfortunately, John, we do not replace the glass for a door when it has been smashed by something post-build. This is out of our control, and you will find seldom door companies replacing the glass due to external damage. Would you get in touch with your home window supplier if someone externally smashes the glass and expect them to replace it? They will order more for you, for which we offered to do. This does not mean that there is no warranty on our garden rooms, there are many – structural integrity 10 years, roof 25 years, ground screws 30 years, and the manufacturer's warranty on the doors and windows of 12 months. I also contacted our glass supplier to get their thoughts, and they stated exactly the same as us – external damage, they would be happy to order more for a charge.

You’ve stated you were having issues with your doors, but you never actually noticed them? You have never contacted us until you asked us to replace the glass, but if you had ever contacted us about having problems with your doors, of course, John, we would have come to sort these for you. However, you never contacted us, leading us to believe you have never had any problems with your doors post build, non at all.

No issues had ever occurred with your doors, they worked fine until the glazier replaced the glass, and after this, your doors didn’t work. This shows he has not adjusted the doors appropriately afterward, and we feel it really is quite shocking that he left your garden room without working doors.

We have discussed this with our engineers and own glaziers to get their opinion. Firstly, regarding the glass smashing - the toughened glass we order would have to be under extreme force above and below the frame to spontaneously smash. There is a steel RSJ above the doors, so there is no weight-bearing over the doors. Secondly, regarding the frame. Our glazier stated that uPVC doors are manufactured to accommodate a 10-12mm adjustment on the hinges, showing that if the glazier had realigned the doors correctly after, he would have been able to close the doors. All uPVC doors come with adjustable hinges for this reason, and uPVC door engineers will tell you this. You nearly always have to adjust the hinges and certainly heel and toe the glass after placing, and our glaziers think that your contractor has not done this. You need the glass in the frame to create more stability, so when you stated that the glazier ‘(put the glass against the frame and it wasn’t sitting squarely at all)’ – this shows that he didn’t know to heel and toe the glass. Finally, if the glass was under such intense force to smash, the glazier would have not been able to even replace the glass in the frame without it smashing, and you certainly wouldn’t have been able to open and close the doors!

Regarding responding to your emails; we have responded to all emails apart from the email where you threatened to leave a bad review if we didn’t replace the glass, which is unfair, John. We had already mentioned that the glass warranty didn’t cover external damage, so you threatened us. I believe you stated ‘I know how much it will affect your business’ – I’m sorry John, but I cannot respond to that.

Please understand John, we are happy to sort any problems that our customers have regarding their garden room, but to come and heel and toe glass because a glazier cannot do their job is completely inappropriate.

Again, John, we are sorry that this has happened to you, but we are really upset that you have left this review for us when we feel this review should have been left to the glazier, as they’re the contractor who replaced your glass incorrectly, and now you are having issues with your doors.

Bedømt til 5 ud af 5 stjerner

Fabulous garden room

I was impressed by the company from first contact, communication with Mark and Emma was speedy and responsive. The design stage was swift and straightforward. The build process was exceptionally efficient and very fast. They guys worked very hard and completed the project sooner than anticipated. They were at all times professional and a real pleasure to have on site.
The garden room is absolutely stunning and has changed our lives, we love the space. Everyone who had seen it has been impressed.
Cannot recommend the company highly enough, exceptional service.

22. september 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Garden Room Installation

I cannot rate the team at Tranquil Garden Rooms highly enough. My installation was such a positive experience from start to finish.
Excellent communication
Polite, efficient and professional team
Superb product.
I would definitely recommend this company for their dedication to their customers.

8. september 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Tranquil triumph!

Tranquil Garden Rooms have not only built the perfect artist studio for me at the bottom of the garden, they have also given me the best chill-out zone imaginable. I'm virtually living down there now, working, entertaining and just luxuriating in the space. The spec, the finish, the comfort and attention to detail are amazing. 'A thing of beauty', is how people have described it. Mark and his team were dedicated and great company during the build, and I can't recommend them highly enough. Brilliant.
Eric Jackson (Statement Artworks), Manchester-based artist

4. august 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic Result just book them

Thanks to Mark, Emma and all the team for our fabulous garden room. We looked at the impressive reviews before we started and it was the easy to understand pricing and case studies that made us choose Tranquil Garden Rooms. We had a site visit from Mark, agreed on a design, booked a date and that was it. The team took 4.5 days to finish the job and they were hardworking and good humoured. Keep them supplied with caffeine and watch them go. Easily the best experience we have had from any home/garden improvement service we have used over the years. The room really adds a wow factor to our house and we look forward to using it! Thanks guys.

26. juli 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class garden room installation

The team were beyond my expectations. The quality of their work is second to none.
I can't believe how amazing the garden room looks.
There can be no other company to choose if you want the perfect garden room.

20. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely fantastic. Research no further, just book this company!

What a fantastic company this is! I cannot recommend the lovely folk at Tranquil Garden Rooms enough, I am so happy with my beautiful new room. The team were an absolute joy to have around and they worked so unbelievably hard that the job was even finished two days sooner than expected. If you are thinking of having something like this built for your home, this is the company to go for. Best price, best product, absolutely lovely, helpful people. I’m thrilled.

9. februar 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic Garden Room From a Great Team!

Mark & the team have just completed a 4.5m x 3.5m Garden Room for us. I cannot rate their work highly enough. From conception to completional of build, the attentional to detail and flexibility was superb, and the end result is of the highest standard. We found the whole team were professional and engaging which made the process all the more enjoyable. I would not hesitate in recomending them!

8. december 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

An excellent job!

Tranquil Garden Rooms have recently completed our garden room, and we're delighted with it. They completed a first class job, where attention to detail and quality of finish are of the highest order, combined with excellent advice and support every step of the way. A genuine five star service, which we can highly recommend....thanks Mark!

22. oktober 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Amazing home gym

Mark and Emma have just completed our garden room and we could not be happier with the results. From start to finish nothing was too much trouble and we are delighted with the end result. They are competitively priced and we cannot recommend them highly enough for their professional and friendly approach to the job. We now have an amazing garden room / gym.

6. juli 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent service - highly recommended

Mark and his team provided us with a 5m x 4m garden office. The project was superb from start to finish. Tranquil Garden Rooms kept to the agreed schedule, took into account our opinions as the project progressed, provided excellent advice based on his experience. The cost was also very competitive, especially considering the spec that is included as standard. We really cannot recommend these guys more highly.

3. februar 2020
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Highly recommend Tranquil Garden Rooms

Highly recommend Tranquil Garden Rooms. Mark was professional and patient all the way through the build, he helps come up with ideas and makes the most out of the space you have got. The garden room was completed to perfection and we couldn’t ask for anything more. Thank you so much again Mark.

24. oktober 2019
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere