***Mise-a-jour: Trade Secrets a réglé ce fâcheux incident de façon professionnelle, en communiquant rapidement avec moi*** (J' ai reçu ma commande de shampoings 9 jours plus tard et plusieurs pots n'... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
Virksomheden har svaret
I went in for hair colouring and was talked into getting balayage—big mistake. My hair is now completely damaged. Whatever products they used were clearly low quality, because after every wash my h... Se mere
Virksomheden har svaret
Just received the product after waiting 10 days from placing it. Customer service reached out to me to apologize for the delay. Looking forward to trying the product.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop hundreds of top salon brands trusted by professionals. From hair care, nails, and skincare to cosmetics, false lashes, and human hair extensions — we carry only the best. At Trade Secrets, you'll find iconic names like OPI, Milk_Shake, BaBylissPRO, Moroccanoil, Redken, AG Hair, and many more. Every product we offer is backed by quality and guaranteed warranties. Trade Secrets is your one-stop beauty destination for salon-grade excellence.
Kontaktoplysninger
Canada
- tradesecrets.ca
Great deals on selected products.
4,2
God
215 anmeldelser
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
wrong product, fixed
I was sent the wrong product for both the shampoo and conditioner, but the company was very prompt in correcting it. Very good customer service
26. marts 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We are glad that everything worked out and we were able to resolve this for you.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Excellent customer service
Excellent customer service (and great sale prices). CS reached out via email when there was minor confusion about an order, all quickly resolved. Very impressed.
26. marts 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great products, great service, fast shipping!
Fast and easy to order from website, great selection of products and order shipped very quickly
25. marts 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Shipping was quick
26. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I shopped here because of the great…
I shopped here because of the great selection of items. I forgot to use the welcome code for my first order, so I emailed customer service and they applied it to my order. Really appreciate it.
25. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Easy to order and quick delivery
26. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
If you are giving any offers
If you are giving any offers. Please don't cheat on the product. The product which I have ordered is 50% off. And usually the tube is 60ml. But I found it that the tube is saying 60ml but the product you sent me is not actually 60ml. Really disappointed
2. marts 2026
Besvarelse fra Trade Secrets
Hi Asline, We appreciate your feedback. An email has been sent to you to look further into this situation, please get back to us so that we can resolve this for you.Thank you For your patience and understanding.
TS14268 Shows order has been delivered…
TS14268 Shows order has been delivered but was not left in our mailbox. Have reached out a couple times by email with no response.
2. marts 2026
Besvarelse fra Trade Secrets
Hello Christine, We are sorry that you did not receive your order. To set things right, a fresh shipment is being prepared, and you will soon get tracking details for it. Thank you For your patience and understanding,
Besvarelse fra Trade Secrets
We sincerely apologise for the inconvenience you have experienced.
We have sent a separate email with the necessary details regarding your situation. Please let us know if there is anything further we can do to assist you.
We appreciate your understanding and hope to have the opportunity to improve your experience with our services
The items I wanted were in stock
The items I wanted were in stock, on sale and arrived quickly.
23. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Great prices and fast service !
2. marts 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Had the product I needed
Had the product I needed, great price, fast (and free for my order) shipping. Pretty much ideal online shopping experience. Thanks!
25. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
I did not receive the items I ordered
I received the wrong item but the company fixed the mistake quickly and I Iove the product!! I will definitely be buying from them again
25. februar 2026
Besvarelse fra Trade Secrets
Hello Sarah We are sorry that you received the incorrect products. To set things right, a fresh shipment is being prepapred, and you will soon get tracking details for it. For your patience and understanding, we would like to give you a 15% discount on your future order.
Damaged goods
One of the products had been pressed so that it exploded in the box. Luckily it was fairly contained and only lost a minimum amount of the product.
23. februar 2026
Besvarelse fra Trade Secrets
Hi Kay, We apologize for the inconvenience this may have caused. We have sent you an email regarding the same, please allow us a chance to make this right for you. Also we have added a 15% discount to your account which can be used on your next purchase.
Love this product
Love this product
It was priced similar to what I used to pay in store ( but not available anymore)
Shipped quickly
23. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Speedy smooth ordering system
Speedy smooth ordering system. Fast delivery. Great product selection!
11. februar 2026
Besvarelse fra Trade Secrets
Thank you for taking the time to share your valuable feedback with us. We truly appreciate hearing from our customers.
As a gesture of our gratitude, we would like to offer you a 15% discount on your next purchase
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.