ToystimeAnmeldelser 

Ik ben door deze onderneming bestolen. Ik zou vanwege mijn verjaardag een attentie ontvangen tegen een klein bedrag. Daaraan gekoppeld bleek een lidmaatschap te zijn. Mijn kado heb ik nooit ontvangen, maar ik zat dus wel vast aan een abonnement waarvoor zonder mijn toestemming geld van mijn creditkaart werd gehaald.

I never applied or registered for the account, went through the cancellation process and clicked no top-up on the same day that I received a notification of three days to top-up, then the payment was deducted the same day as the 3 day notification. I complained and was simply told that they could not give me a refund on prior payments. This was unacceptable, but on escalation to Kevin, it seems to have been sorted out and am now awaiting the refund. I appreciate the assistance given by Kevin, but the service from the support dept. prior to the escalation was shocking - cold, impersonal and unhelpful. Kevin, on the other hand, has been very polite and helpful

UPDATE 15/4/2025: Just received the following email reply:
Your request (5661599) has been updated. To add additional comments, reply to this email.
I do see the review but it is supposed to between 4 or 5 stars for the refund to process as it is still pending.
Kindly edit the rating so I have the review processed

In other words, my refund is dependant on a 4/5 star review. What a scam.

Update 21/04/2025:
Received another email from Curtis of the escalation team "confirming the cancellation" but with the following comment "After reviewing your account, our findings shows a subscription was initiated on 2023-01-27 and canceled on the 2025-04-09. Per the terms on our website, the trial period automatically transitions to a full membership if not canceled within the trial window. I never even knew of Toytime before 08/04/2024, so they are lying about initiating the account in 2023, and no further talk of any refund. No refund has been received and I am still receiving harassing promotional emails from them.

Because I made a mistake during a transaction, and Andy was able to assist me in canceling it. And now he is assisting me in obtaining my refund.

Awful scam, they take money without permission then send an email in Spanish if you ask them to stop. The email states you can have a cancellation and refund only if you provide a 4 or 5 star TrustPilot review with a screenshot as proof, so I wouldn't believe any of the good reviews. Translation of email (redacted names and card details) -

Dear XXX,
I hope you are well. I am contacting you on behalf of the escalation team regarding your case. Firstly, please accept my sincerest apologies for any inconvenience caused, and thank you for your patience during this process.
While our standard terms and conditions state that membership fees and subscriptions are non-refundable, I fully understand your situation and have made an exception to process your refund to the card ending in **** pending your approval. I have also ensured that your membership has been cancelled to prevent any further charges. I hope this resolution meets your expectations.
In the meantime, I would greatly appreciate it if you could take a moment to rate my interaction with you on Trustpilot. Your feedback helps me improve and assists others in finding the help they need.
It also helps me keep track of the process and further expedite it. I would be very grateful if you could share a screenshot of your review once submitted.
IMPORTANT: Please note that adding the review is a vital proof you need to submit to our Payments Department to ensure your refund is processed within 3-5 days, depending on your bank's processing speed.
How to leave a review on Trustpilot:
* Click on this link: trustpilot /evaluate/toystime.store
* Rate your experience (4 or 5 stars are considered positive).
* Write a short positive review ("Eugene contacted me and helped resolve the issue" or "Good customer service from Eugene").
* Submit your review by clicking "Continue with Google" or "Continue with Email".
If you wish for me to proceed, please reply to this email with a "YES". I will ensure that your request is processed with priority as I am now personally managing your case.
Your satisfaction is of utmost importance to us, and I am here to assist you with any further questions or concerns you may have.
Thank you for your time and cooperation.
Sincerely,
Escalation Team Management

Resolvieron mi problema

Edith reached out to me

Agradecería mucho, que dejen de sacarme dinero, por favor. Nunca he recibido en mi casa algún producto suyo, Gracias.

They’re very fast to reply and very good on assisting my concern I’m happy for the fast response.

My problem was solved in a short time by helpful Escalation Supervisor Nicholan

ANNE is in touch and helping to resolve the issue. I experienced a Helpful Support from her. The issue is being handled well. Thank you guys

Estoy muy satisfecha con la atención que me están brindando, Imani ha sido muy amable al gestionar mi caso y contactarme para orientarme y brindarme soluciones que incluso no esperaba.

Se ha procedido a conversar con la Srta Daysi para que se proceda al reembolso la solicitud es 5389014 estoy a la espera de sus comentarios

OK, procesando reembolso.
muy amable Imani, actuando con celeridad

I am truly grateful to Kelvin for solving my problem.