ToysCentral United Kingdom Anmeldelser 447

Great service and communication from the team. Even after having an issue that was my fault they were great.

Good price, quick delivery

I like to praise when its deserved. And yes its deserved. This came all the way from NJ to Folkestone England. And i knew it would take about 10 days. However it was quicker. Wrapped up well, i was also kept informed of every step.

Ive returned my £250 doll as it turned up, box crushed and split. For £250 i expect it to be perfect condition!
I have returned like i was asked to, It has been delivered back and they have confirmed they have it. They are meant to also pay me back £25 towards postage whuch actually cost me £38. Plus £250 refund! I am now being ignored!!
If you would like to get in contact that would be very much appreciated!
Order number UK-TC#P310422728
Jessica Brown

Disgusting business practices. Paid for an item which was due to arrive the day before I needed it (someone's birthday) and it took the company a week to tell me it wasn't in stock. They then offered me an alternative (but in no way similar) item and a voucher for 20% off. I declined and asked for a refund. They then asked me if I would prefer a 120% voucher (which is basically the same as the previous "offer"?). I declined and asked for a refund. They agreed and informed me it would take 3-5 days. Over a week later, no refund to be seen. I'm convinced they only FINALLY processed the refund because I told them I would report the transaction as fraud through my credit card company. Atrocious.

EDIT: As you can see from the reply (despite posting the review the same day I finally received the refund) it's happening so frequently to so mamy customers, they can't figure out which one I am - heed the warning.

Although this is not uk based delivery was swift.
The product arrived in fantastic condition and I was happy to wrap for a present.
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But realise this isn't a next day delivery!!
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Good, fast response from their customer services. Item well packaged. The only negative was the shipping speed. It's shipped from USA and took about 3 weeks to arrive. Overall a good experience

Horrible experience. Phone line is just a robot voice telling me that nobody is available and chat agent disconnected because I was not active for 120 seconds. Order never arrived and it was my friend buying a gift for me so she didn't realize it was 3 times more expensive than in the name brand store

Ordered an item online. They confirmed order accepted and item being ready for dispatch. Then they emailed to say out of stock. They attempted to sell me a similar item which I wasn't interested in. I asked for a refund. They then tried to offer me a voucher instead of a refund and I had to keep insisting for the refund before they agreed to issue it, advising would take 5 working days. That time has elapsed and no refund in sight, and the item is still listed on their website for sale despite being out of stock. Something shady about their whole operating model in my eyes and now I need to approach my card provider for a chargeback

If I could have given no stars then I would have I ordered a item on the 20th/11/25 was told it would be shipped out within 7-14 days 6weeks and many emails they said in one email it’s been lost then another saying it was out of stock when ordered offered a replacement item that they had ready to ship said it will be here 7-14 days again weeks and emails later was yet again not delivered and email saying sorry out of stock when ordered so today 3/1/26 I was offered a refund or a credit note I could not believe after all the hassle I had that I would ever think of ordering anything from them again my granddaughter was so disappointed she didn’t get the Xmas present she asked for from me DONT TOUCH THIS COMPANY even with a 20 foot barge pole

Great product, excellent customer service and fast delivery :-)

Ordered and paid for on 22/12/2025 , received one text message saying we got your order and nothing since. was showing 3 days delivery on the order

This has been a nightmare from start to finish. They pose as a U.K. company with a UK phone number but they are not they are US. My return cost £56 because of customs on a less than £300 item. They claim 14 day return period but it’s actually 7 days from when they give you the US address and then they wait until their warehouse is open to confirm receipt and issue the refund which I still have not had. The phone number isn’t answered and the Webchat is just a bot which again isn’t answered. It took me over a dozen emails just to get an address. Do not buy!

Upon purchasing, I was lied to about delivery date (before Xmas) so couldn't cancel or order elsewhere in time resulting in my daughter not getting her presents until afterwards.

No communication about delivery delay until I complained.

Only received one reply per day.

One product was not in package when it finally arrived and again was not told anything until I complained. They knew there was an issue but didn't let me know. I therefore had it delivered after I left to go home after Christmas so had to pay to have it forwarded onto my home address.

Probably the worst customer service I have ever experienced.

Great communication,delivery was when they said it would and what was advertised overall great experience

My little girl is autistic and collecting Douglas Dogs, she calls them ESSA’s. We have ordered 5 so far and she absolutely loves them. She has her eyes on two more with the rest of her Christmas money too. 🐶

Arrived before Christmas! 5 year old grandson absolutely loved the guitar and microphone, however I felt it was smaller than the advertised item. Doesn’t matter at all as he is made up with it

Ordered a gift on 8th Dec - a Christmas present. Still hadn’t arrived by Christmas Eve. Lots of queries to company just keep being asked to wait! Would not order anything from them again.

Great quality plushes!

Fake jellycat product sent