Great customer service response until item ordered then went downhill. A week after ordering and no information re dispatch I contacted company. Informed that item was out of stock and wanted to give... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a hand held suduko game for my dad. I didn't realise it was being shipped from America, so it did take weeks to arrive. However, customer services were true to their word and kept me updated... Se mere
I was very happy when my 50 Italian quiz cards arrived yesterday--one day before I received today's message saying "my order had been shipped". I think there was a bit of confusion and it did take qui... Se mere
I ordered a collectors edition toy so was quite expensive. I never received tracking info like stated in my confirmation email but my order turned up 4 days early and in perfect condition. I will h... Se mere
Virksomhedsoplysninger
Kontaktoplysninger
Storbritannien
- +44 1903 959999
- info@toyscentral.uk
- toyscentral.uk
3,7
Middel
451 anmeldelser
Har besvaret 84 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Awful!
Ref : Order: UK-TC#P7802740890
Think twice before ordering from this company, I wish I did and waited.
Order 1 x micro rc Dominus rocket league car and 1 x micro rc Endo rocket league car. Both cars were guaranteed to arrive for Xmas so I decided to fork out a high price of £77 rather than wait till after Christmas just to make my son happy.
The dominius arrived on the 9th Jan, no sign of the other. Emailed about this and asked for a refund for the Endo car and a refund for postage as I felt that was better as I did not think much of the one we did receive. Have not had a reply from my email. God awful customer service so avoid at all costs. My son now has not got what he was really hoping for and I paid £77 and only received the cheaper car!
Edit:
Thank you swapnil for your reply. Unfortunately toyscentral has messed up again !
1, I did not recieve the refund as requested, which would have put and end to all of this.
2, without being asked I have been sent out another Dominius car, which means I have now 2 Dominius cars, which would only come to £60.
Please tell me how hard it is to actually read my review and send me the refund requested.
So instead of refunding me like I asked, toyscentral cannot even send out the correct toy which would be the ENDO and now even if I did accept this toyscentral would still owe me £9.60.
As stated before I would like a refund for £47.55 for the Endo and postage. The 2nd Dominius is unopened and can be sent back but will only be done when I receive the refund that I requested. PLEASE DO NOT SEND OUT ANOTHER REPLACEMNET TOY AS THIS IS NOT WHAT I REQUESTED.
For potential customers all I can say is please read my review and think very very carefully about buying from toyscentral. I bought 2 toys for £69.60 but have now recieved 2 identical toys that cost £60. I am out of pocket by £9.60 and although I have asked for a refund, they deem it fit ( without asking ) to send an identical car and are quite happy that they have done their best to solve my issue. I have never had to deal with a company that does not listen to what their customers say and get orders so terribly wrong.
I wish I had read reviews from other disappointed customers first.
19. januar 2024
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Kayleigh,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Where is my Order UK-TC#P767949592
Worst experience ever.
Purchased 2 items for £127.20 on 24 Dec 2023, no update ever heard since then. So I email them twice a week ago to ask about the progress and still no reply. Start to wonder if this is a scam. Please let me know when the dispatch date will be or just get me a refund, thanks.
Order UK-TC#P767949592
24. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Dear Customer,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, and I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Ordered 2 Mafex figures for our son
Ordered 2 Mafex figures for our son. 1 turned up without any box and was clearly counterfeit. The other 1 week later, with a box but as soon as it was unpackaged it fell apart in his hands. Do not trust this company, they sell fake products and then wont refund. Disgusting
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Ross,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Order UK-TC#P005543407
Order UK-TC#P005543407
Ordered on January second and still has not been shipped and cannot get in contact/any responses via email.
14. januar 2024
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Charlie,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.
Regards,
Swapnil
Used game sent
Order: UK-TC#P313290586 this was ordered 28th November as a Christmas gift, it arrived on 21st December only thing is it’s a used game. There was no seal on the box and the contents had all been opened and used! Definitely not what I ordered and paid nearly £50 for! Customer service haven’t replied to chats or emails. DO NOT USE THIS SITE.
UPDATE - no email sent to me to correspond with them, they have my money and aren’t interested. Please only order from here if you want used goods and have money to throw away!
21. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Sandra,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
UK-TC#P864529646
I do not recommend!
Fraudsters!
I bought a box of small figures, and in the envelope I got one small figure. The sales offer says "World\'s Smallest YuGiOh Micro Figures Blind Box". I paid almost £50. Now they are telling me that there is only one figurine on offer.
I don't think anyone would think that I would buy a tiny toy for such an amount, where you can buy it for £5 all over the internet.
I do not recommend!!! They cheat customers and extort money by writing a false sales offer.
17. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
I placed an order with this company on…
I placed an order with this company on 9 December expecting it to have arrived in the 3-5 days (from UK) which their delivery timeline stated. When it hadn't arrived by the 19th I went onto the tracking information which had been provided by text. I then discovered that it had "cleared customs" on the 18th December. Was not advised that it was coming from outside the UK, took around 10 phone calls before I was able to speak to anyone; it was only then that I noticed the concerns of other customers on here ! The present has fortunately arrived for our Grandson i time for Christmas but I do not think that this company is transparent in their trading and customer service is certainly not good. The goods do seem very overpriced in terms of what we have paid and what has arrived.
9. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Wendy,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We do hope you will give us another chance.
Regards,
Swapnil
Would not recommend
I placed an order on December 7th as a Christmas present- still hasn’t arrived on 21st. I have emailed, I have requested a call back and heard nothing back. I logged onto live chat put in my details and nothing responded - three times!
21. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Katie,
We acknowledge that your order was delayed because we received a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Order UK-TC#P250136560 confirmed
Order UK-TC#P250136560 confirmed
I wish I’d read reviews before ordering with this company.
Do NOT USE at ANY COST
Order placed on the 10th December for pre Xmas delivery. Not despatched as of the 19th December, no communication despite emailing.
Now emailed multiple times and tried to call but no answer.
Do not use. They take the money on order as well.
DO NOT USE
10. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Gary,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Poor company !!
I can't express how bad this company is!
Ordered an item and was listed as in stock . Would arrive est 1 week later . A full week later and no correspondence from company even though I emailed . Only due to me actually phoning them did they tell me they didn't have the item in stock and it would be 6 weeks expected delivery . This was for Christmas!!! I demanded a refund and was offered a discount on my next purchase . I will never deal with them again and would advise the same for everyone else. If they even had the curtesy to email to say the item was out of stock but so irresponsible at this time of year!!
Addition !!!
In response to their reply below . I would like to point out the product didn't disappoint me in delivery as it never wad delivered to me !! That's my point. To this date I still have not got my refund
12. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Ordered an electronic chess set and had…
Ordered an electronic chess set and had no notification of despatch and received no reply from customer services when trying to chase up order. Have requested a refund now awaiting reply to that request.
9. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Mark,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Poor customer service
I had ordered what i thought to be a transformer cheetah which was more expensive but difficult to get hold of anywhere else. However, realised in minutes it wasnt the same thing. Tried to cancel and couldnt find anywhere to cancel. Contacted them by email given as customer services and they said would get back. I then received a text ssying they thanked me for my order and said would let me know when shipped. I know its going to arrive and i will have to send back and no doubt wait ages for refund if i get one, without constantly emailing.
Since posting this and another 2 messages to say processing my order, a real person has now emailed and will cancel and refund, so they do exist.
3. december 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not meet your expectations and assure you that this will be checked thoroughly and corrective actions are taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Paid £8 for delivery and it took ten…
Paid £8 for delivery and it took ten days to arrive. Missed my nephew's birthday Delivered to wrong address.
30. november 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Joynur,
We acknowledge that your order was delayed due to slight delay with the courier partner. We have reached out to the courier partner and they received a higher number of orders, which impacted your delivery. We are monitoring the dispatches, to eliminate such errors in the future. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance
Regards,
Swapnil
Avoid at all costs My order number is TC#P736300780 This company is doing everything it can to stop us returning the overpriced toy L
Rip off website reported to Mastercard and visa
I can honestly say that any reviews on Trustpilot that aren’t 1 star must be fraudulent in themselves
There is no way on earth anyone could possibly say this is a genuine company
They sell toys that are worth around 5 pence for £46+
I’m so fuming to find out they are in Mumbai
There is a genuine uk shop called ‘toy central’ but the website toyscentral.uk is scamming the uk public
Order number TC#P736300780
29. november 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Dear Customer,
We understand that you were not happy with the product delivered to you. We have proceeded to carry out a full refund. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not meet your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance shortly.
Regards,
Swapnil
Scam company have not replied to emails…
Scam company have not replied to emails and if you call it goes to a machine which says they are busy and cuts the call! Beware - do not buy from them!
10. november 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Dipesh,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
AVOID..
AVOID... placed an order had and email to say they would dispatch soon. 2 days later told me they didn't have my order in stock and would I accept a different puppet I agreed then a week later after my original order they canceled my order and told me they had no stock AGAIN. My original purchase which they said was out of stock is still on the website. BEWARE AWFUL CUSTOMER SERVICE!
11. november 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Leanne,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
My order was made on 16 October 2023
My order was made on 16 October 2023. After emails, I have received nothing. I think this is a scam company. Disgraceful! Finally got through and they advertise products they do not have. Be Careful! You have responded but have still got this product advertised on your site. Issue NOT resolved!
6. november 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Laura,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have proceeded to carry out a full refund. We do hope you will give us another chance.
Regards,
Swapnil
Scam stay away
I tried order from this store and two weeks later... Nothing, i've tried sending e-mails, contact forms on their website, still I have not heard anything from them
1. november 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Erik,
We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.
Regards,
Swapnil
Scam website charge £109.20 for a Yoshi…
Scam website charge £109.20 for a Yoshi figure that’s only £29 in smyths toy store!!! Is this place on acid ??? Everything is over priced!!!! Total scam this website
30. oktober 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Kimberly,
I can completely understand your concern regarding the price. I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors. We do hope you will give us another chance.
Regards,
Swapnil
Not UK based. Do not respond to emails.
This company are NOT based in the UK as the name suggests. Their website is...challenging. They DO NOT reply to any emails.
The item did amazingly arrive, but is damaged. Not beyond use, but this is a gift and looks like I got it second hand.
16. oktober 2023
Uopfordret anmeldelse
Besvarelse fra ToysCentral United Kingdom
Hi Judith,
We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions are taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.
Regards,
Swapnil
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.