Does this company even have customer service? I had to rebook an event last August due to an injury and I have been emailing them ever since I’ve never had a reply. Genuinely shocking. I’m hoping some... Se mere
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
As a spectator charged £15 per person! We watched my son last year at a similar event at Heaton park, no charge for spectators. Not sure what the £15 was for, no benches, Limited toilets which were po... Se mere
Kann mich den ganzen Rezessionen nur anschließen. Ich versetehe warum man die Hindernisse alle in unmittelbarer Nähe aufbaut und verstehe auch das dies alles nicht einfach ist. Aber... Se mere
I see people saying they wont get their refund for months. but I'm flat out getting denied. They aren't even reading requests, if it says refund anywhere in the subject or body it triggers an auto rep... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Tough Mudder is a series of hardcore 10-12 mile obstacle race - mud run events designed by British Special Forces to challenge the toughest of the tough.
Kontaktoplysninger
Very misleading company
Very misleading company, 1 week they're advertising nearly sold out the next week they're selling tickets half price unfortunate for you if you purchased at the higher price,loads of additional payments and what makes it even more unpalatable is most people "working" are volunteers,seems to me that you would be better going for a run with some mates and through yourselves in a river then with all the money you will have saved go out for a meal keep the money in the local economy instead of enabling the greed of a few please don't waste your money Tough mudder more like Money grabber
Was ok but not worth the money
Was ok but not worth the money if you pay full. The marketing is great and the quality of the gear at the end is really good. I did the 10 mile and I’d say only a handful are actually fairly difficult and a test of strength etc. the day we completed it was really muddy and you do find you just run a lot, eventually come to an obstacle and it was done super quick so your back to running again! They need more hydration stations and a better selection than just cheap Aldi energy shots. The end is the best bit when you actually hit the bigger more intense obstacles. Overall it’s worth about £50/60 max and it is a good laugh with a group.
Rücktrittsversicherung für 20 Euro ist Betrug
Ich hab den Tough Mudder 4 Monate im voraus gebucht - und bei diesen Preisen wäre es fahrlässig keine Rücktrittsversicherung abzuschließen.
Nun ist leider der worst case eingetreten: ich habe mir leider ein paar Tage vorher eine sehr unangenehme Zerrung eingefangen. Kein Problem, dachte ich. Ich habe schließlich 20 Euro für die Rücktrittsversicherung bezahlt. Allerdings fordert Tough Mudder allen ernstes jetzt über eine Drittfirma ein ärztliches Attest. Aus dem Formular geht außerdem hervor: Selbst wenn man einen Sterbefall in der Familie hätte, müsste man eine Sterbeurkunde einschicken um zu beweisen dass es stimmt und der Oberhammer: Großeltern werden beispielsweise GAR NICHT erfasst. Wow ! Ich werde sicher nicht wegen einer Zerrung extra zum Arzt gehen um mir ein Attest zu holen. Ich muss arbeiten. Seid ihr mein Arbeitgeber? Mal davon abgesehen, können tausend Gründe dazwischen kommen. Ihr seid ein Freizeitevent, was glaubt ihr wer ihr seid? Menschen haben unterschiedliche Arbeit und sind auf Aufträge angewiesen, müssen sich um Familie oder andere Menschen kümmern, es kann so viel dazwischen kommen. Was ist los mit euch?
Werde safe kein Event mehr bei euch buchen. Ciao Tough Mudder
very disappointing
I have recently completed my second Tough Mudder challenge, and I must express my profound disappointment with this year's event. The organizers promoted it as being held at a new venue in Birmingham; however, the actual location was Ragley Hall in Alcester. The organization of the event was notably inadequate, suggesting a lack of preparation for the participants, as the check-in process was excessively prolonged. Additionally, there were no staff members present at the obstacles, with the explanation that the volunteers had canceled at the last minute. The obstacles themselves were underwhelming and did not meet expectations. Furthermore, we paid £25.99 for photographs, yet encountered only three photographers throughout the event. The following day, I received a link to download 80 photos of my participation, but to my surprise, only eight photos were available, with multiple uploads of the same shot appearing in the collection.
In summary, the event was a disappointment and not worth the cost. It is regrettable, but it is now necessary to explore alternative challenges, as Tough Mudder is declining.
Don't waste your money
I can't believe I paid as much as I did to do the 15k, only to discover that there were only 5 extra obstacles and the rest was all just tedious running to fill out the miles. The obstacles were also not particularly challenging or fun. Not sure why it's called Tough Mudder when there was so little mud! Also the Artic Enema stank of faeces. I really hope no one gets ill from whatever was causing it. And 3 water stations for an event that runs over the summer is just nuts. I'm so grateful that the weather wasn't as hot as it has been because I think a lot of people would have been taken down by dehydration.
Overall, I won't be booking on again sadly. I've heard that there are better run events elsewhere so I'll be looking in to those.
Not that this company seems to care about any of this, seeing as they don't reply to anything.
Very very expensive for an event run by…
Very very expensive for an event run by volunteers. They Charge each person attending a parking fee whether you drive or not. They charge each person a bag drop fee whether you have a bag of not, and then they have the balls to charge for bad photos on top of everything else. $180 + per ticket . Very disappointing .
I took part in my first corporate Tough…
I took part in my first corporate Tough Mudder event at Belvoir Castle this year, the entire event was extremely well run from the booking process to crossing the finish line.
I cannot wait to take part in another event soon.
Ich würde diesen Hindernisslauf auf…
Ich würde diesen Hindernisslauf auf keinen Fall nochmal machen! Ich habe die Tickets schon sehr früh gekauft und leider ist eine Freundin krank geworden und wir mussten das Ticket umschreiben... Eine Umschreibegebühr von 20€ ist schon frech, aber sie haben einfach den Ticketpreis genommen als wenn ein neues Ticket gekauft wurde (47€ mehr als das Ticket eigentlich gekostet hat!!!)
Soweit so gut... vor Ort wollten sie dann einen Freund nicht reinlassen, weil er sein Ausweis vergessen hatte und er könnte ja das Ticket einfach einen Kumpel gegeben haben (tragisch bei einem komplett bezahlten Ticket....)
Naja alles schon genug Grund den Lauf nicht nochmal zu machen, aber leider war der Lauf dann auch noch ziemlich schlecht. Es gab nur wenig interessante Hindernisse, dass meiste waren nur "Lückenfüller", ausserdem waren es sehr wenig Hindernisse, teilweise kilometerweise nur Laufen ohne, dass etwas kam...
Das war jetzt mein 7. Hindernisslauf und sowas habe ich noch nie so erlebt, macht lieber jeden anderen ihr werdet mehr Spaß haben!
Nebenbei ist das auch der einzige wo man plötzlich für die auf der Strecke gemachten Bilder bezahlen sollte und es keine Duschen am Ende gab. Ausserdem konnte man durch den Stoff der Umkleiden komplett durchschauen😅
France
France
I bought a ticket for the race in Paris in november 2024 but changed my mind. According to the european Law, a person can ask for a refund during 14 days after buying something online.
The French team never answered me despite my numerous emails. I am now starting a legal procedure to get my refund.
Will never ever support this company again
Will never ever support this company every again.
Have been loyal fans for quite a few years and taken part in their Tough Mudder London South event every single year, recruiting more friends each time and getting a big group of us going and always posting on social media. Due to an injury I sustained I provided a doctors letter to them and asked if I could delay to the next year. I was told I would have to pay an admin fee PLUS the difference in price of the next event, TWICE OVER because I had also purchased my friends entry meaning I'd be spending almost another £100 just to defer it!! Absolutely no customer service to loyal customers so I told them I would not be supporting them ever again. I couldn't attend the event so lost my money, twice, as my friend obviously didn't want to take part alone.
Aside from this, the last event I did do was pretty poor. Massive queues for the obstacles, waiting in the freezing cold shivering taking turns one by one which did ruin the enjoyment of it.
Really helpful team
Really helpful team
Joyce Rosal and Ed Thompson have both been really helpful arranging our Tough Mudder experience.
Great Speedy Service
Great Speedy Service, Ed Thompson is super efficient and makes group bookings super easy! Thanks Ed we cant wait for our next Tough Mudder already!
Tough Mudder is Fantastic!
Tough Mudder is a fantastic event and the staff do a wonderful job at making the day feel special. Ed and David do a great job at looking after our team and ensuring the event runs smoothly and everyone enjoys themselves. Joyce is also fantatic at sorting out the administrative side of our team and has been a last minute "life saver" on many occasions.
Superb event
Superb event! I’m on my fourth one and I really enjoy them they regularly alter the course and obstacle so there’s variations. They’ve improved the showers too and included male and female changing.
My contact, Ed in corporate booking, is great and always really helpful.
I can highly recommend it.
London South 10k
I recently completed the 10k South London Tough mudder - there was 9 of us in total, the event was well planned with great and challenging obstacles.
Shout out to Ed Thompson from Spartan who helped us organise our corporate event - thank you
My only negative point would be that there was a few obstacles with big waiting times - maybe having a few more helpers on certain points in the course would help things move more efficiently.
But overall great experience
What a professional organisation
What a professional organisation, no issues excellent communication if I had any questions for Ed Thompson he soon helped me out with no quibbles. Booking another one for next year.
Is there anyone aliiiive out there ? UPDATE
Impossible to get hold of anybody at this organisation. I have inadvertantly deleted my £100 ticket (which my son had to buy for me as the website repeatedly crashed via my laptop) and so I required a resend of the ticket. I have been trying for 3 solid days and cannot reach a single human to fulfill this basic task. So it's looking very much like I'm going to lose out on event, the experience and the £100 because of shockingly non-existent customer service. Never again .
UPDATE
eventually , with 3 days to go before the event, all participants were re-emailed their tickets. Problem solved....eventually and after a long sweat. The event itself was absolutely brilliant, gruelling, uplifting, wet, fun. I have already booked the next one.
From start to finish Ed made the whole…
From start to finish Ed made the whole experience and arranging a team of 43 seamless. The adding of participants etc and moving times was completed quickly and nothing was too much trouble for Ed, Joyce and David. Joyce also was a great help in all the registration requirements for our team.
The event itself was extremely well planned, obstacles were challenging and fun - mud mile was all one of our favourites, along with artic enema and a few electrocutions along the way, there was no issue if something was not for you, you could walk around these and just enjoy watching. Beautiful location also After facilities were just what were needed and a variety of food and beer stalls.
A great day for all and the sense of pride, energy and adrenaline 43 girls had on the coach on our way back to Swansea was worth every bit of mud and muscle aches for us all.
Thanks Ed, Joyce, David and all behind the scenes for a great day - bring on 2024
Nothing Tough about it
The most deceiving name..
There is nothing tough about this event. There are far too few obstacles across the longest route of 15km. Some of these obstacles are more of an inconvenience and almost laughable to the point you think you may have ended up on the kids route.
Incredibly poor event and for the best part boring and not particularly challenging, felt more of a run than an obstacle course.
Don't waste your money
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