Fast Shipping, bike works good, was easy to put together, only used couple times, sofar like it alot
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The whole front fork assembly was completely junk on the bike. It was welded wrong, the shocks didn't even work right, etc. It took 7 days to get a different fork that never came with any... Se mere
Virksomheden har svaret
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new bas... Se mere
Virksomheden har svaret
Shipping was fast and on time,plus I thought the merchandise was defective and it wasn't, I just didn't charge it long enough which did not give my bike power. I apologize for the inconvenience
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
TotGuard eBike, electric bikes for adults. From daily commuting to off-road adventures, TotGuard sells a wide range of electric bikes to bring you more outdoor riding fun.
Kontaktoplysninger
Office Unit No.3, 13/F of Grand City Plaza, No.1-17 Sai Lau Kok Road, Tsuen Wan, New Territories, 999077, Hong Kong, Hong Kong
- service@totguardebike.com
- totguardebike.com
3,5
Middel
34 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 55 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
ordered this July 25
ordered this July 25, 2025. Just received it last week.
Ridiculously too long to get a bike charger!!!!
16. oktober 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. We are sorry to have kept you waiting for so long. Since our charger parts are out of stock in our US warehouse, we can only ship them to you after they are purchased from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Reasonable price and very good customer…
Reasonable price and very good customer service.
14. oktober 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!🥰
Battery was easy to install and works…
Battery was easy to install and works great. Only downside for me was having to wait 2-3 weeks for it to be back in stock before shipping
3. oktober 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Sorry to have kept you waiting. Because some of our batteries are out of stock in the US warehouse, especially batteries for older models from 2022-2024, we can only ship them to you after purchasing them from overseas. This may take a while, and we apologize for the inconvenience. To make up for our apologies, we have prepared a $30 e-gift card for you, which you can use to make purchases in our online store or to offset your expenses. The gift card will be sent to your email address, so please check it. Thank you! Thank you again for your love and support of TotGuard!🙇
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your interest and support in TotGuard electric bikes! If you need further help, please contact the after-sales email service@totguardebike.com for customer support.
Easy to put together
21. september 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes! We wish you a pleasant ride!
I wish the company would have 36 spokes…
I wish the company would have 36 spokes so I can redo my rim with my new motor but it is what it is. They only have eight left in stock
9. september 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. We are currently experiencing inventory shortages of some components in our US warehouse. If you are still missing spokes, please contact our customer service email at service@totguardebike.com with your order number to request a restock from our China warehouse. We will then transfer the stock and deliver it to you.
Great product! Great price!
The bike arrived quickly and was packaged very well. The assembly was simple and easy. Everything worked as it should and it’s easy to use. Great product for the price!
18. september 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
Items included?
The website showed pictures of items included with the purchase of a new battery. They need to update the site so that customers aren't being sold fallacies. They did finally end up shipping a new base, however I don't feel having to go back and forth via e-mail should have been necessary to receive what is promised on their site.
9. september 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your feedback. Because our batteries have different models of old and new models, some of the old batteries have a battery base, while the new batteries do not have a base. Based on your suggestions, we have updated the product image information. To express our gratitude to you, we will give you a $30 e-gift card (sent to your email address). Wish you a happy life! Thank you!
Yagottayetone.
Got here quick. Very easy assembly. Charged the battery and then just started having fun. This thing scoots. Was surprised at the speed. Gears shift easy. Worth more than what you pay for.
1. september 2025
Besvarelse fra TotGurad Electric Bike
Dear Customer, Hello. Thank you for your love and support of TotGuard electric bikes, and wish you a happy ride!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.