Total Wine & More Anmeldelser 169

I received excellent service! The older white cashier and the Black female customer service worker both wished me a happy half century and they turned me on to the new Borrasca Blue. Danke! I’m excited to be 53, but I’m currently dealing with congestive heart failure, and I am dying slowly. I am Lit until I die.

If I’m not the one paying for the bottle there shouldn’t be a reason to see everyone’s ID and I have an account with you guys so you should be able to look me up thru there and a picture of a ID should be allowed you can clearly see my picture and date of birth perfectly fine but total wines is ass y’all suck shit for real and yea do better cause it’s not what y’all are giving if I can give no stars I would.

The coupons they advertise and give to their members are nothing but a bait and switch routine. They have great stock. Their in store coupon signage is mis-leading and NEVER have I gone in there and been able to use any of the coupons. It's always "this coupon doesn't apply to that bottle of wine or spirits" yet the coupon never gives any restrictions. Very mis-leading. I just go somewhere else now unless there is a rare bottle I'm looking for. Too bad, it is a great store but very bad PR.

This place sucks, sent our 21 year old son to pick up an order and they wouldn’t give it to him because there was a 20 year old also on the car. Really, he’s an adult at 21 with ID. Your policy sucks and was made by idiots. Palm Beach gardens

NEVER GIVING THIS PLACE OUR BUSINESS. WHERES YOUR SIGN OUTSIDE THAT SAYS EVERYONE MUST HAVE THEIR ID????? WHY ARE YOU SELLING TO PEOPLE WHO BRING KIDS IN THEN???? THATS THE SAME THING! SHOULD ONLY MATTER WHOSE PAYING.
MY ID IS EXPIRED BUT I'M OF AGE THAT SHOULD BE VALID ENOUGH!! EXPIRED JUST MEANS CANT DRIVE IN THE MEAN TIME. F THIS PLACE THATS BS.
BOYFRIEND AND I DROVE 40 MIN HERE JUST TO LEAVE EMPTY HANDED BECAUSE I DIDN'T HAVE MY ID.
This was Knoxville TN location.

Jaime helped us once again with our champagne selection and we were very impressed with her knowledge and great service . We recommend her to everyone!

Awful awful service. The past two visits in store, lead to one issue where I could not make a purchase, on my birthday, because one member of our party had an ID that was 2 days expired. Even though I'm nearly 40. The next time I walked in to have an associate scream at me before I fully walked in the door that I better not be under age. As I said I'm nearly 40, my hair is half grey, and I'm fat with a full beard. I hope there isn't an unfortunate teen out there that looks like 40 year old me. The same associate then accused me of having a fake ID because there is no way I was almost 40, refer to the above description again. This was two separate locations and back to back visits. I won't ever do business with them again. It is clear they are getting corporate pressure that employees are taking to an extreme.

Whatever you do, don’t ask for a case of Tito’s. They will give you a hard upsell on their own brand and scold you for refusing.
Never again.

I ordered a case of wine online on 5/11/2025. I have done so many times, but this tin Total Wines and More debited my bank account twice. When I called to determine the root cause of this issue, they indicated that they only debited once; once to confirm funds, and once to confirm sale. They failed to understand that on a debit card, that would reflect as TWO transactions. They have refused to address this, as they have zero understanding of bank debit card transactions. As a Grand Reserve Member, I find this treatment reprehensible and beyond any understanding. If I could rate as a ZERO, I would!

Was at the dmv and needed water and a red bull. Closet store near me. They wouldn’t let me buy it because I wasn’t 21. A red bull and water??!?! The guy at the resister was rude and a lame.

I ordered from Doordash Total wine. I received the wrong order. The Doordasher said Total wine gave him that which was Bourbon. I called Total Wine they were not helpful at all. I ordered it on 4/19/2025. They pretended to helpful and told me someone will bring it to me. Today it is 4/21/2025 and still no wine. I will never order from them again.They ruined my Easter dinner.

Mitch at store 1803 in Chesterfield, Missouri was phenomenal!! He assisted me with my total wine pick up and more wine that I bought today. He even helped me load it in my car. When I tried to tip him he said we can’t take tips. I even tried to put it in his pocket stating; I’ll be insulted if he didn’t take it. He still wouldn’t do it! He’s a employee that should go all the way up! His honesty in today’s world astonishes me! Please see that he gets this review so that he can see how much he’s appreciated. Thank you! Gregg and Teri Kamp

3965 Plaza Blvd. located in Gainesville, FL, their employees are rude, obnoxious, and bias as hell. "Beware"

Out of dozen bottles of wine two were bad so far. I in Arizona when are retailer going to learn, you don not transport wine or store it in uncontrolled temperatures!!!

How can you improve? Read the review, don't explain it away and address it properly with your employees and managers. My last two visits to total wine included poor customer service, namely abrupt and cold employees. Twice employees could not find something that was in stock and twice did not call me when the items I ordered arrived. This store, the one at the Town's Center in Jacksonville 4413 Town Center Parkway needs new management and an ntervention.

Wouldn’t sell to us, had our IDs 25 years old but they said they thought we were with someone who came in the store under 21. First time ever in this store, wouldn’t pull up cameras, never came inside with someone under 21.

I have “grand reserve” status in their loyalty program since I am a repetitive buyer. Recently I had to return several bottles of two wine varieties that I bought on sale. One wine had a coupon for $3.00 per bottle and the other was priced with a hefty discount. Exactly the reason why I bought several cases. On both occasions, the wines had bottles that were off, lost taste and some were just undrinkable. What an embarrassment for my parties! Most of the bottles were returned and refunded - that said, it is clear to me that Total Wine is either not getting the top of the production line and/or is stocking their wines incorrectly. Lesson learned: if wines are offered with deep discounts at Total Wine, they are being offloaded and you can expect an inferior or no-quality product.
Note: I purchased exact same wines - without these attractive discounts - from other sellers and all bottles were in excellent condition and perfectly enjoyable. Understandably, Total Wine is no longer my vino supplier.

I purchased a keg from Total Wine in Leesburg, VA, on February 8 for one of my customers (I own a bartending business). The keg was too big, so I returned it an hour later to exchange it for another. I noticed on my receipt the next day that I wasn’t refunded for the keg. I called and asked about it, and the gentleman I spoke with said it’s their policy not to issue refunds for kegs, and he recommended I call another day to speak with a manager.
I called back on the 10th, spoke to a manager named MJ and asked if she’d be able to send me an email stating their return policy so that I can show my customer in order to be transparent with him. She searched for it for several minutes while I was on the phone with her but said the return policy for kegs wasn’t actually written down, and there was nothing she could do for me.
I don’t know what the legality of this is, but I had assumed that an official return policy had to be written down somewhere in order to be enforceable. The manager MJ, told me that this policy had nothing to with VA ABC laws either, so how do I know this is even an official policy? Also, the cashier who checked me out could’ve given me a heads up that I wouldn’t be refunded for a full, untapped keg. I would’ve kept the keg if I had known.
I feel as though $150 has been stolen from me.

Removed my reviews because the brand of liquor is owned by a very controversial murderer who belongs to a father of the Indian parliament. He shot a young girl who was a bar maid at around 12:30am when bars were closing. She refused to serve him liquor so he shot a round in the air. She still refused and he short her point blank in the head. He’s the owner of Indri an Indian whiskey getting a lot of awards. For me personally morals mean something to be over wanting to drink that one certain liquor. There are many other you can move to which you’ll
Enjoy just as much. Total wine removed my review even after the store being true because it would effect there sales. So Mo why first for this company over holding onto principle that they are supporting a well known and documented murdered of an innocent girl.

I ordered a bottle of Dom Perignon as a gift for my sister from the website. When I hit submit on the checkout screen a red line about 1/4 down the screen appeared with the word TIMEOUT and a triangle with an exclamation point in it. I waited, then tried the submit button again. There was no confirmation of the order. I tried submit again and did get a confirmation of the order. When I checked my email there were two identical "Thank you for your order" emails with two different order numbers from TW&More. I searched for customer service and found the number. I called FOUR MINUTES LATER and surprisingly got a human pretty quickly. I explained to the human that there were two orders of the same item at the same time and it was my intention to have only ordered once. The human being asked for the order numbers, told me that one order would be cancelled, I would receive an email confirming that the order was cancelled and that I would receive a refund . THIS DID NOT HAPPEN. I got an email from TW&More telling me that the second order has shipped. Dumb me, I assumed that the first order had been cancelled. NO. I came home later to find instead that the first order had shipped. It was 10 minutes after midnight and customer service is open 9 AM to Midnight. I tried the website chat robot. The chat robot is a complete waste of time. The site says that if the chat robot can't answer your question or resolve your problem that a human would be available. NO. I filled out the TW&More survey form where I related my issue and selected that I would like a customer service representative contact me. Did a customer service representative contact me? NO. I called customer service at 9:37 AM and surprisingly again got a human pretty quickly. Kudos to TW&More's shipping department, my now TWO bottles of Dom Perignon were already out for delivery FedEx. TW&More's customer service rep said that my only options were to call FedEx to try to stop one of the deliveries or to refuse delivery of one of the orders. In my experience with FedEx, the shipper (TW&More), not the recipient controls what is done with shipments. The shipment was going to my sister, not me. I was told that it can take time to cancel an order. Huh? I called customer service FOUR MINUTES AFTER THE ORDER WAS PLACED. I was offered $10 "on my account" for my troubles. I am totally done with Total Wine and More. The customer service reps were very nice and professional, but there is obviously something or are some things in their system that aren't working if four minutes later is too late to cancel or change an order.