I had a fantastic experience with Ellie Jones. I accidentally switched returns labels between the sunglasses I ordered and clothes from another brand. She instantly called me and emailed me and arrang... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a very positive experience with this company. The delivery was fast, and I was kept well informed throughout the whole process with clear and helpful email updates. Unfortunately, the sungl... Se mere
Purchased some Persol sunglasses, they arrived fast and in perfect condition. They were a bit too big so had to send them back and the refund was very swift. Royal Mail showed the return as delivered,... Se mere
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
The home of luxury prescription eyewear online. We are committed providing the best available eyewear paired with friendly expertise and fast, free delivery. Experience the online eyewear boutique that is Tortoise+Black today.
Why Tortoise+Black?
Skrevet af virksomheden
- Fast and Free Delivery
- We are proud to offer fast and free delivery on all orders.
- Official Online Retailer
- We are official stockists for all of the brands stocked on our website. We have close relationships with each brand allowing us to continually handpick and update our collection.
- Home Trial
- Looking for prescription eyewear? Our home trial lets you try up to three pairs of sunglasses or glasses on in the comfort of your own home before committing to a prescription order.
- Family Run Business
- Tortoise+Black is a UK based, family run business, dedicated to providing the latest range of products, paired with the best possible customer service.
Fast and Free Shipping
UK Next Working Day Delivery On Non-Prescription Orders
We are proud to offer free UK Next Working Day Delivery on all non-prescription orders.
Kontaktoplysninger
Great North Road, PE8 6BX, Peterborough, Storbritannien
- 01780 433 033
- info@tortoiseandblack.com
- tortoiseandblack.com
4,8
Fremragende
1 t anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rayban glasses were delivered quickly…
Rayban glasses were delivered quickly and cheaper than the identical pair I saw at Gatwick airport duty free two weeks previously
9. januar 2026
Well spotted with putting my husbands…
Well spotted with putting my husbands and my orders together for postage. Great as always
17. december 2025
Not great experience overall
I ordered two sunglasses, Tom Ford and Gucci ones.
On Tom Ford frames one of the temples wasn’t straight so I had to return them. Not great quality especially as they were high value sunglasses.
I also used welcome voucher, £5 value. I was told that when I returned one pair I only get £2.50 discount as “that is how their webshop platform works”. I have never heard that you are not able refund further £2.50 from an order. I know it’s small amount but come on…
I kept Gucci pair but will be using other shops like Shade Station from now on.
30. december 2025
Uopfordret anmeldelse
Besvarelse fra TORTOISE+BLACK
Dear Jay,
Thank you for taking the time to leave a review. We pride ourselves on both our customer service and our attention to detail, so I am sorry to hear about your experience.
It sounds as though there has been a combination of a system glitch, and some confusion on how to override the situation manually.
Rest assured, this is not a company policy, and not the way we operate. As a small gesture, we will extend the welcome discount to £10 on this occasion. I will, ensure this is refunded first thing next week.
Please do not hesitate to get back in touch with me directly if you would like to discuss this matter further, or if there is anything else we can do to help in the future.
Best wishes,
James Coakley
Director
Goods in stock at a great price and…
Goods in stock at a great price and good good customer service!
15. december 2025
Absolutely brilliant
Absolutely brilliant - fast, communicative, great product and price. Thank you.
15. december 2025
Good experience
Bought a gorgeous pair of Gucci sunglasses. Authentic, well priced, fast delivery. Still going strong.
9. juni 2025
Prompt service and great prices
Prompt service and some of the best prices around for quality sunglasses.
1. august 2025
Excellent customer service really…
Excellent customer service really helpful with my order
8. december 2025
Great product
Great product, quick delivery and excellent price, thank you. Recommend!
22. november 2025
Would recommend Tor&Black
Very easy to use web site, goods arrived quickly and packaged really well ..which was fortunate as the delivery company left the package outside and it started to rain, the box was soaked… Tor&Black had wrapped the goods in bubble wrap which saved the inner box/goods being ruined.
3. december 2025
Great experience!
Great experience from start to finish. The sunglasses I ordered were delivered exactly within the timeframe promised, and the pricing was very competitive. I also called with a query and the customer service team was incredibly friendly and helpful.
30. november 2025
Good customer service and good discount…
Good customer service and good discount on sunglasses and fast delivery
25. november 2025
Good product / service
Clear information, timely delivery and extended refund period if needed (which we didn't).
17. november 2025
Perfect condition!
Perfect condition as if sent from the brand website itself but at half the cost! Will be checking in again in the future!
16. november 2025
Fantastic
Fantastic! Ellie was really helpful when I asked for a trial of some frames. It was such a difficult choice because they were all so nice! Much cheaper than most places and the whole process was really simple and pleasant. I get so many compliments on my glasses. Would highly recommend!
24. oktober 2025
Dette er Trustpilot
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