Dear Marlene,
Thank you for taking the time to leave a review, though we are naturally disappointed that you were unhappy with our service.
We would like to take this opportunity to respond and provide some clarity, both for yourself and for others who may read your comments.
Firstly, we must express concern regarding the tone and content of your communication with our team. While we absolutely understand that frustrations can arise, respectful and constructive dialogue is essential for resolving issues effectively and professionally. Swearing and referring to our inventory clerk as "a boy" isn't acceptable.
To clarify a key point: at no stage did we commit to delivering the inventory report within 24 hours. The booking was made at very short notice, and had a same-day turnaround been a requirement, we would have recommended rescheduling due to the size and scope of the property. Despite this, our team made every effort to accommodate the booking and completed the report within a reasonable timeframe.
As for the quality of the report itself: over 400 high-resolution images were taken by our clerk, covering all relevant areas of the property. These are embedded in the report using industry-standard software, which may compress images slightly in the PDF format. However, by clicking on any image in the report, users can view it in full detail on any device. A quick check of the document would confirm this.
It’s also worth highlighting that during the inspection, our clerk was specifically asked not to include certain images, as you mentioned you would be addressing those issues. While we understand the desire to present a property at its best, our obligation as an independent inventory provider is to document the condition impartially and honestly, as seen at the time of inspection.
The report was provided in draft form and, as is standard practice, shared with both landlord and tenants for feedback prior to finalisation. The tenants have already responded and are in agreement with the vast majority of the report’s contents. We encourage you to do the same and to highlight any specific concerns so we can address them properly.
Finally, while we respect every customer’s right to leave honest feedback, we note that your review history on this platform reflects a consistent pattern of negative experiences across multiple businesses. While we understand that expectations vary, we believe it’s important to provide a balanced view for others reading this response.
We remain committed to fair, transparent, and professional service and are open to resolving any genuine concerns constructively.
Kind regards,
PinkWilliams Team
