Tonik Energy Anmeldelser 

THEY WILL STEAL FROM YOU AND SHOULD BE SHUT DOWN - CRIMINAL ORGANISATION - RUN AWAY AS FAR AS YOU CAN. THE WORST COMPANY I HAVE EVER DEALT WITH IN MY ENTIRE LIFE. IF COULD GIVE -100 STARS I WOULD.

All positive reviews about Tonik are clearly their own staff and supporters making it all up to conceal the ugly truth about them.

OFGEM needs to shut them down ASAP and protect consumers. If you are with them cancel your DD before they steal from you as they did to us and others reading TrustPilot.

I have paid £55 a month for years then they deducted £400 out of the blue. Then they issued us with a statement claiming £2,500 without any explanation and have threatened us for the first time in my life with debt recovery proceedings and damaging our credit rating without being able to even justify their invoice. They never sent a letter or communicated anything with us ever before with mysterious bill of £2,500 came out of thin air.

Their billing system is broken, their support team are based in South Africa and cannot explain anything, they will lie to you and are absolute hacks of the highest order. Their MD frankly doesn't give a toss and will not respond to you and does not care about what his company is doing to its customers. I could write a book on how bad they are.

NOTHING MORE THAN BULLIES WHO WILL STEAL AND THREATEN YOU FOR RIDICULOUS AMOUNTS OF MONEY WHICH IS COMPLETELY UNJUSTIFIABLE.

OFGEM - TAKE ACTION - SHUT THIS CRIMINAL ORGANISATION DOWN. EVERYONE ELSE - MOVE AWAY AS SOON AS YOU CAN.

THE DIRECTORS SHOULD GO TO JAIL FOR THEFT.

I have been with Tonic Energy for almost 3 years. Great tariffs and no problems.

I've had an issue with my gas meter. 6 months later and with hours and hours of my life wasted trying to call Tonik energy, the issue is still not resolved.

Was coming to near the end of our fixed tariff and saw they had a better one. Applied online to switch over and two months later, still no change. Can’t contact anyone as all online, Decided the to find another supplier.
Switched in August with a £93 rebate due and a promise on their site to refund within 14 days.
Check again in September and they have charged me a further £20 for use in August after we left? Email asking for explanation, no reply.
Check again mid September and a further £20 for use in September, even though we are with another supplier? Formal complaint, they say I am not person named on account? (Well, it should be closed but I can still see if I log in!)
Here we are in October, no refund or explanation.
Don’t go anywhere near this supplier. Gave a single star as I had too to submit this review, it’s too generous!

Here I am, some months down the line and no further forward, no contact, no help, no response

DONT GO ANYWHERE NEAR THIS COMPANY

Very happy with service provided by Tonik.
The reminders to take readings, the various New offers to enable me to make a choice when renewing my energy deal. Also very easy to renew deal.

I got lost checked a few stayed with tonik

Simple process to renew, monthly price went down too!, Customer friendly and very efficient, definately recommended

Tonic are crap, don’t ever switch to them hoping you’ll get a service because you won’t! I switched to Tonic from British Gas only to find out that Tonic could not accept smart meters. After no gas or electric, I tried to switch back to BG but couldn’t get anyone to cooperate. I had no gas or electric FOR SIX MONTHS!!! Good thing the house was empty and I sold it. However, months later I got a final demand letter from Tonic, this was their first communication with me. I owe them NOTHING!! They don’t answer phones, same old recorded boring Coronavirus message. Waste of time. Even their ‘my.tonic’ website doesn’t work!! My post code is TN37 7BS and the Post code of the property in question was TN38 8BQ should Tonic care to phone me to close this account that never was - account ID 301362715

Customer service is very slow to respond. I have also found service to be extremely poor in that email histories have not been read, so you get repeat information and not an answer to your questions. And, the process takes so long, that you end up locked into a tarriff you don't want. I will be leaving Tonik as soon as I am able.

Not even worth one star. I was a Tonik customer for over 3 years but service has been terrible since January when they changed their online account. I switched to Octopus Energy on 25 August but have not yet got a final bill from Tonik and they owe me over £100. Today I got an email reminder to give them my meter readings so I phoned up and also spoke to someone with a South African accent, (just like an earlier reviewer said today), who cut me off just as I finished explaining my problem and asking for a final bill. I have emailed them but got no reply. My advice is to avoid Tonik because their customer service is terrible.

I have been a Tonik customer for nearly 3 years. This year I have seen a drop in customer service. It is taking much longer to reply to email queries (submitted via their online contact form). I reported an issue with my gas meter (I can't read it, there's a blank screen, so all of my readings are estimated). Metering took 3 months to confirm to me that nobody was able to come to my property as they are only dealing with emergencies; I understand the government's restrictions around COVID-19 has put strain on the business, I appreciate Tonik taking precautions to protect staff and customer health. It's time to renew my tariff - I was presented with 3 options online but none were perfect for my situation, I checked out tariffs in their webpages as the renewal page suggested, I saw one I liked the look of so emailed. The email reply simply presented me with the same options I'd seen on the renewal page and said I should phone to discuss if I wanted. I phone, was on hold for 25 minutes, gave up. I phoned again, was told their phone system was having issues so try again in hours. I phoned again today! When I got through, the customer service agent didn't know what carbon offsetting was so couldn't tell me whether all of their tariffs included it (at a cost). And they agent had less options on screen to present to me than I saw on my online account. I've gone ahead and renewed online. It's a good price tariff. I feel unable to switch anyway, as I can't give a final gas meter reading!

Just beyond terrible. They ask for meter readings then ignore them and make up others. Was charged £300 on my final bill as the reading was 2000kw over the reading I gave them. Called them as soon as I received my final statement (waited an hour on hold to get through), was assured they could see the issue and it would be sorted out then 2 weeks later found that £300 missing from my account with no warning. Waited on hold for another hour and a half then the person on the line(in South Africa, i believe) didn't give a sh.. and was not listening to what I was saying and kept asking me what I'd already told them and not even trying to figure out a solution. Had to go karen on them and get a supervisor to actually listen to what I was saying and (hopefully?) get it sorted. Then had to get my bank to reverse the payment, which was another hour on the phone. Then their having taken that money also made me late with other payments that couldn't go through due to the funds not being there, so I'll be getting penalties for those. Now I'm also having to get my new provider to change their readings of my meter as they've gone off what Tonik told them, not the readings I gave. What is wrong with the systems in this country, honestly.

ETA: Also I suspect a lot of the positive reviews here are written by them as they come across like marketing speak. AVOID

I do t even want to give one star. Avoid at all costs... it is impossible to get anything sorted and are passed around in circles. The monthly direct debit based on meter readings was only accurate twice then they made up the rest based on unrealistic estimates. They say I owe money that I don’t on a final bill. I try to talk to customer service who agree with me but can’t stop accounts department from legal proceedings. Be carful as save yourself the stress of joining this company

I had no problems with Tonik while I was with them ... until 7 months later when they suddenly issued me with a bill for £286! I’d paid my final bill in January and switched suppliers and was shocked to receive a sudden demand in September for a whopping £286. I’m now getting reminders and no explanation for the extra due on my online account. If I don’t get anywhere with Customer Service I’ll go to the energy ombudsman. Waste of my time and theirs. It seems like Tonik have had excellent customer service and been rated highly in the past but the negative reviews are mounting and I’d advise against them.

I have been with Tonik for a number of years now and been always been very satisfied however, the last few months they have been dreadful. I haven’t received a statement or bill from them since July and although you can ring and speak to someone they lie to pacify you. Don’t try emailing them, they never respond. There is a lot of negative press about Tonik at the moment...

Just renewed my dual tariff for another year. It feels good to know I’m using green energy and totally carbon neutral too with my offset tariff. I feel my adopted dad David Attenborough would be pleased too. Tonic are an easy no fuss green company to deal with. Cheers!

Great service.
Open honest no hard selling you choose the option you require, Easy to access site.

I have used so many utility companies so far. I believe Tonik offer reasonable package. I am happy to use Tonik second year as they offer affordable price for gas and electricity