TONI&GUY Anmeldelser 

2.147
•
TrustScore 4 ud af 5

3,9

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

A excellent haircut again today at Toni and Guy Maidenhead. Leah the senior stylist cut my hair very well, and styled it extremely well. A very professional salon, and Leah is a 5 star hairdress... Se mere

Bedømt til 1 ud af 5 stjerner

Toni and guy have horrible toners which make your hair look ashy and dull, the only thing they can do is low skill bright blonde with zero toner. If you want anything else I would recommend going othe... Se mere

Bedømt til 5 ud af 5 stjerner

Neal is such a talented hairdresser. I stupidly tried (and failed!) a DIY balayage and sheepishly came into the salon with orange midlenghts and green ends! Neal cleansed my hair and magically tr... Se mere

Bedømt til 5 ud af 5 stjerner

Recently visited Teddington salon to fix a haircut that I wasn't happy about - had it elsewhere. Kate ( or KAtie so sorry can't remember) looked after me so well and did exactly what I imagined ! Left... Se mere

Virksomhedsoplysninger

  1. Frisør
  2. Hårsalon

Skrevet af virksomheden

Multi-award winning hairdressing brand with more than 55 years of experience in education, superior client service and haircare expertise.


Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 3 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,9

Alle anmeldelser

(2.147)

194 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Katrina and her team are always so…

Katrina and her team are always so helpful, Katrina always full of suggestions with colour and cut…. Highly recommend x

16. oktober 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

Thank you for your wonderful review! We’re delighted to hear that Katrina and her team provide helpful advice and make your visits enjoyable. We’ll be sure to pass your kind words on to her.

We look forward to welcoming you back to TONI&GUY soon!

Bedømt til 5 ud af 5 stjerner

Great colourist who listens to what I…

Great colourist who listens to what I want and gives advice.
Same with the stylist

17. oktober 2025
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Besvarelse fra TONI&GUY

Thank you for the 5 star review! We can't wait to welcome you back to TONI&GUY soon...

Bedømt til 5 ud af 5 stjerner

Lovely experience with Drew

Was seen by Drew. She was polite and friendly and highly knowledgeable and gave the best advice on how to cut my hair. I came in feeling low due to hair loss and thinning and just had dead hair which I wanted to just chop off completely! Drew reassured me, gave me the best haircut and I left feeling more confident! Will definitely be back to see her again!

13. oktober 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

We love Drew too!!! We're so pleased you had a great experience and that you love your new hair... We can't wait to see you again at TONI&GUY soon.

Bedømt til 3 ud af 5 stjerner

It all depends on the stylist

I went to their Chelmsford branch, very bad experience. My highlight was orange, which is the last thing I wanted, and I was about to go on holiday. Then I went to the Stratford branch, and I was happy with my hair colour, so it depends on what branch you go to and the stylist.

14. august 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

We’re very sorry to hear about your experience at our Chelmsford branch. It’s disappointing to hear that your highlights were not what you expected, especially ahead of your holiday. We’re glad, however, that your visit to our Stratford branch met your expectations.

At TONI&GUY, we strive to provide a consistent, high-quality experience across all our salons, and your feedback will help us address this with the Chelmsford team. We would love the opportunity to make things right. Please contact our Client Care team here: https://toniandguy.com/contact-us
so we can discuss this further.

Thank you for sharing your feedback—it helps us improve and ensure every client leaves happy.

Bedømt til 1 ud af 5 stjerner

Disappointed service

ad gone wrong and still needed correcting elsewhere.

I’ve spent a huge amount of time trying to resolve this and was met with very little accountability. For a brand with Toni & Guy’s reputation, the whole experience was incredibly disappointing — especially for something I had planned around a special occasion.

I wouldn’t return and I’d advise others to be cautious, particularly when booking ahead of important events.

12. juni 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

We are truly sorry to hear about your experience and the frustration it caused, especially when preparing for a special occasion. This is not the level of service we aim to provide at TONI&GUY, and we apologise that your concerns were not handled with the care and accountability you deserved.

We take feedback like yours very seriously and would like the opportunity to address this directly. Please contact our Client Care team here: https://toniandguy.com/contact-us
so we can discuss how we can make this right.

Thank you for sharing your experience—it helps us improve and ensure all clients receive the professional, high-quality service they expect.

Bedømt til 5 ud af 5 stjerner

Excellent

Excellent. As usual Rob was phenomenal. Went for a restyle and gave great advice and turned out to be probably the best cut I’ve had The cut compliments my face shape, it takes years off my age (according to my friends) and looks great!

7. oktober 2025
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Besvarelse fra TONI&GUY

Fabulous news!! We're delighted we were able "to take years off you"! We can't wait to welcome you back to TONI&GUY soon!

Bedømt til 5 ud af 5 stjerner

Great staff

Great staff. Everyone makes you feel welcome and important. Friendly environment and everything is done to make your visit enjoyable and always pleased with results of my visit.

7. oktober 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

Thank you so much for your lovely review! We hope to serve you long into the future.

Bedømt til 5 ud af 5 stjerner

Super cut by Katrina after disastrous…

Super cut by Katrina after disastrous one at another Salon. Staff very friendly and professional.
Thank you!

3. oktober 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

Thank you for your review! We will pass on your comments to Katrina and the team in the salon.

Bedømt til 5 ud af 5 stjerner

My experience was great!

My experience was great--from the wash and the soothing massage, to the haircut with Ella, charming and witty as ever, who cut it into a more manageable style that looks beautiful and will be more manageable. It feels great now! The whole service was worth the money.

1. oktober 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

Thank you so much for your lovely review! We’re delighted to hear that you enjoyed every part of your visit, from the wash and massage to your haircut with Ella. We’ll be sure to pass on your kind words—she’ll be thrilled!

We look forward to welcoming you back to TONI&GUY soon.

Bedømt til 5 ud af 5 stjerner

Andra did a fabulous colour as always

Andra did a fabulous colour as always. I never worry about it how it’s going to turn out-she really knows what she’s doing!

30. september 2025
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Besvarelse fra TONI&GUY

Thank you for your lovely review! Andra is a gem and we're delighted she continues to satisfy your colouring needs!

Bedømt til 5 ud af 5 stjerner

Great as always.

Great as always.. Jessie’s blow dry’s are the best. Thank you Chelsea and Jessie

30. september 2025
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Besvarelse fra TONI&GUY

Ahhhh... We can't wait to see you again at TONI&GUYB soon! We'll pass this review onto Chelsea and Jessie...

Bedømt til 1 ud af 5 stjerner

Retaining customers

Had my hair cut at Tony & Guy Bury st Edmund’s by Zoe - my hair had grown very long and thick from a short style and needed a complete overhaul!

I opted for shoulder length hair with an undercut to deal with thickness.

This has been an amazing cut but should have been costing £87 for 45 minutes work!

I intended to maintain the general cut by visiting the salon every 8 weeks but inbetween cuts needed the undercut shaving and tidying up!

I asked if someone could just shave the back of my hair - no wash or finish - 5 minute job and the answer was yes and it will cost you £55!!!!

I’m sure retaining customers is the order of the day and I’m in no way objecting to paying for this but £55 for a small patch of shaving is slightly off the mark …

I went to another hairdresser in Bury who was able to do this task in 4 minutes - cost £10!!!

29. september 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

Thank you for taking the time to share your feedback. We’re delighted to hear that you were happy with Zoe’s cut and the transformation she provided.

We’re sorry to hear that you were surprised by the cost of the maintenance service. At TONI&GUY, our pricing reflects the quality of service, training, and professional standards we provide, even for smaller services. That said, we appreciate your feedback and will review how we communicate pricing to ensure clients have clear expectations.

We value your loyalty and hope to welcome you back to the salon soon for future visits.

Bedømt til 5 ud af 5 stjerner

Lovely Salon

Lovely Salon, All staff are lovely and take great care of my elderly mother
We have Thanasis who is kind and a wonderful expert hairdresser.
The Manager is Lovely and goes out of her way to make sure we are ok
Highly recommend

27. september 2025
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

Thank you for the recommendation and the lovely review. See you soon!

Bedømt til 1 ud af 5 stjerner

Very bad experience at Kingston Upon thames salon.…

Very bad experience at Kingston Upon Thames salon.
I was "restricted " , banned from attending their salon only because I dared to complain about the highlights. They were grey instead of blonde and I had shown pictures to the hairstylist.
They never refund me or fix the problem. They are in breach of the Consumer Rights 2015. Additionally I think behind this there is a discrimination. Perhaps they did not like my Italian accent or the fact that I am autistic. They are in breach of equality act 2010.

29. september 2024
Uopfordret anmeldelse
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Besvarelse fra TONI&GUY

We are very sorry to hear about your experience at our Kingston Upon Thames salon. This is not the level of service or care we aim to provide at TONI&GUY, and we take concerns regarding both service quality and client treatment extremely seriously.

We would like the opportunity to investigate this matter fully and address your concerns. Please contact our Client Care team directly through this link: https://toniandguy.com/contact-us
so we can discuss your experience in detail and work towards a resolution.

Thank you for sharing your feedback—it is important to us and helps us ensure that all clients are treated fairly, respectfully, and with the professionalism they expect.

Bedømt til 5 ud af 5 stjerner

Perfect haircut

Perfect haircut and curls/waves! Exactly what I wanted. Delsy’s (sorry if misspelled) hands were so gentle and precise. She did a great job. Thank you so much!

24. september 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

I really like the Toni&Guy shampoo/…

I really like the Toni&Guy shampoo/ conditioner but have recently found a fault with some of the lids, they were not closing properly, we managed to find one that did and purchased from Boots only to find that it was almost impossible to get the shampoo out, I fortunately was able to swap the lid with an empty bottle so problem solved

24. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

My first pamper ever!!

Amber is an angel. As soon as I got in to the salon she was so kind and beautiful. She gave me a hot chocolate and then sat down and went through all the ideas that I wanted to have done. Then she gave me the most amazing head massage and treatment I’ve ever had in my life!!! Then I went and started getting it cut. While cutting Amber was chatting to me about so much stuff. The beauty of it all is that she has so much love in her heart and she is the most amazing human being ever. I love Amber so much. And the whole Toni & Guy experience has been one I will never forget. Consider me a regular now!
I would recommend Toni&Guy to everyone wanting to have a true pamper! Thank you so much for making me so happy!!!

23. september 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely amazing

This was my third visit with James at Toni & Guy, and I couldn’t be happier. He is absolutely amazing at what he does, and I always leave very satisfied. The whole team is friendly and professional, and James makes the experience outstanding every time.

20. september 2025
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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