I got a swimsuit from Toco last year and love it - and went for a slightly different style this year. Unfortunately, I needed to try a few sizes so did 2 exchanges. The team were super helpful in... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love toco swim and have been a supporter for years - I have multiple bikinis and swimsuits and the material is gorgeous! However, I am disappointed with my most recent experience. I ordered 2 bikini... Se mere
Virksomheden har svaret
The absolute BEST swimwear I’ve found. I’ve ordered over ten pieces now across several collections (spanning 7 years) and each piece is still as in style and in great condition even after vigoro... Se mere
I’ve bought multiple Toco pieces over the last two years and I’m obsessed! I’m a 32F and have previously struggled to find fuller bust swimwear options that I feel confident / supported in and of a qu... Se mere
4,1
God
173 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I also had an experience with this…
I also had an experience with this company as well saying that there was a mark on the swimming costume that I bought and refused to offer me a refund.
I also bought two costumes in different sizes as I some times struggle with the right fit. It’s extremely disappointing to see that this has happened to somebody else when the items are not cheap.
The quality and the material is lovely but I’m upset that I will not be receiving a refund for the one that didn’t fit and I was actually keeping the one that did fit as well. I am now an extra £88 out of pocket when I strongly don’t believe I caused the mark. I tried the item once and then put it straight back into the bag it came from.
I am not sure if there is a disconnect here with the founders and their warehousing team but it’s disappointing as I was really happy to support a small business.
6. juni 2023
Uopfordret anmeldelse
Order with caution
I'd be very careful when ordering from this company. Whilst I love to support small businesses, this one claimed I had created a mark on the bikini bottoms I sent back and refused to refund me. I fully do not believe this mark was created while in my posession. I can't help but think this was due to a negative review I wrote on their website about one of their items - which was never published on their website (red flag).
The quality of the material was lovely, but the items were absoloutely not made for anyone over 5'6.
20. april 2022
Uopfordret anmeldelse
Besvarelse fra Tocoswim
Hi Terri,
Thank you for your review! In response to your review on our website being unpublished, you can find your review together with our response there. (You can follow this link https://tocoswim.com/#qv and filter by 'lowest ratings').
In response to you inferring that we intentionally damaged a product for the sole purpose of not processing a refund, I have to personally (as one of the two founders of the company, Charlotte) respond to this as I feel extremely passionate about this situation and must contest this review which paints a picture of some sort of 'scam' company.
I appreciate your frustration at not receiving your refund for this item. I can assure you we would categorically never damage an item by falsifying a stain or mark on a product. We run the brand between the two of us alongside our fulfillment warehouse team, and you can take my word that we do not have the time to spend intentionally damaging goods so that we don't have to process a refund - it is entirely unprofessional, very unhygienic..not to mention illegal. We are extremely accommodating with customers' returns as we know that buying swimwear online is difficult and therefore totally appreciate that there are instances whereby someone might need to return an item - we actually encourage people to buy a couple of different sizes to find their perfect fit, fully anticipating that something will be returned - it is the nature of e-commerce. However, when an item is returned to us with marks, we have no choice but to return this to the customer... it is not fair for us to a) resell this product to another customer or b) bear the expense of the damage ourselves.
Should these bikini bottoms have arrived with you with the marks photographed and shared with you by our warehouse team, I am certain you would have immediately contacted us to let us know and we would have remedied the situation. We can only assume, therefore, that these marks were left during the try-on process.
As stipulated in our returns policy, this particular item will be sent back to you (at our expense) and we very much hope you find some use for it in the future, but unfortunately we cannot flex our returns policy for damaged goods and we do hope you can understand and appreciate that.
All the best,
Charlotte
I have bought from this company on 3…
I have bought from this company on 3 separate occasions, and as you can tell I am extremely satisfied! High quality and worth the price.
5. marts 2022
Uopfordret anmeldelse
Love these bikinis!
Obsessed with these bikinis! They fit beautifully, I love the colours and the packaging and they wash so well. The customer service are fast and wonderful over email. Love love love!
1. marts 2021
Uopfordret anmeldelse
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