TMS Motor Group Anmeldelser 

I have just taken deliver of a new Kia Ceed Sportswagon 3 and I had the misfortune to be in a non-fault RTC last week. Therefore I tried to call my local Kia dealer in Hinckley on Friday to see if the recovery could drop the vehicle in the body shop and unfortunately they close at 4pm so they had to recover the vehicle to my home address as temporary storage. I then tried to call the Hinckley dealer on Monday morning and after a few attempts I finally spoke to the body shop who then advised that the lady who deals with the bookings would call me back as she was moving some cars at the time. Needless to say no one has called me back so the vehicle has been recovered to another repairer clearly they do not want the work and to be treated in this way is appalling as there is absolutely no customer service. I was going to use TMS for my service requirements moving forwards however my vehicle will now be going elsewhere as clearly they cant be trusted to follow through or even be there when a customer needs them.

Bought a used Volvo XC40 from TMS Hinckley and the service we received from the first enquiry to now has been exceptional. Big thank you to Nigel Hughes for the way he handled the sale, no pressure just honest answers to my many questions, excellent Nigel.
Thanks to Steve Hargreaves as well.
Highly recommend them
Mick

What can i say but we had a great experience buy a Kia for TMS Kia Leicester.
Kenny the sales assistant made life so easy. Not pushy at all just extremely helpful when we need him.
I cannot thank him enough for his help and patience .We have now driven the car on holiday and it was the right car for us.

From beginning to end fantastic service, Adam was brilliant. Great knowledge and amazing customer service before and after purchase.

I would like to thank Adam for making my car buying experience as smooth as possible. It was the end of a very difficult day but Adam turned it around so I could enjoy the purchase of my new car.

Thank you to Adam, who made our buying experience a pleasure and very informative with help and guidance throughout. Very happy with our purchase and would highly recommend.

Update on this review:
As you can see from the response, they are very concerned and requested additional information. And guess what - despite having this info still heard nothing from them. That's TMS Hinckley. Nothing to contradict my original review. They value you until you are signed up, then nothing!!!

I decided to buy a new Kia Sportage last year. When I visited TMS I felt I was being treated as a valued customer. I was shown the car, took a test drive and decided to buy.
I recieved a very reasonable offer for my car as part exchange and was also advised that I should buy on finance, as this gave an additional discount. I was told this could be repaid at any time.
The car was on order and took longer to be delivered than I was originally told. When delivery was notified, about 5 months after placing the order, I was told they couldn't honour the trade in price. I knew vehicles depreciated, but the revised price was £3000 lower, a reduction of around 17% in 5 months. This surprised me as I had been keeping an eye on second hand prices through various websites and the value had dropped by about £500.
I decided to sell the car privately through Carwow and got more than the originally agreed trade in price!!
When the car arrived, the salesman gave me a quick tour then left me to be shown around by a technician. I also had to wait over an hour as there was a mapping update which hadn't been done. I didn't really feel that I was given a complete introduction to what is a quite complicated car.
I had a removable towbar fitted which
was in situ, but no one knew how to
remove it.
I thought I would be able to sort this out once I got home but couldn't. I had to return the next day to the garage to find someone to show me. I also asked for another demonstration of various features, such as setting up the satnav and altering the dash display. Although there is an extensive handbook it is generic and doesn't deal with many issues.
It was disappointing that I didn't recieve any follow up from TMS. I had spent over £40,000 on a car and they didn't ring me to see if everything was going well.
I decided to forget this until I wanted to redeem the loan. I rang TMS for a settlement figure and, 3 days later, am still waiting for a call back. I have actually got it from the Kia finance page in about 3 minutes.
So, the moral of this story - don't believe their trade in offer and don't expect the same level of service once you've taken delivery.

Well TMS Leicester, you really don't learn, do you ! Yes John ( whoever you are ), Rob did ring me, only because, I suspect one of his superiors told him to after my initial review. If you believe he rang me to help resolve my issues, no he didn't . I was out for the day when Rob rang, but he assumed I had sorted the queries myself, blamed my photos, though they did show the relevant Volvo part numbers, and he never mentioned the car's condition. I did return his call , but yet again , no response. Had he bothered to return my call , he would have been made fully aware of the situation . This is a prime case of a manager who can't manage, and senior management, who don't inspect what they expect.

I have just received my vehicle back from TMS after bodywork following a no fault incident. Excellent service as usual and I have been very well look after. Andy McInnes the group sales manager is the reason I am on my fourth Volvo Estates and he has again exceed my expectations. It's a pleasure dealing with a responsive and customer focused organization even at a difficult time. I highly recommend TMS for the quality of their work and Andy personally for his exceptional service.

I booked my Mothers car in for a standard service via telephone at Kia TMS Hinkley and I spoke to a real person to book it in.My experience of Artificial Intelligent phone answering so far for other companies is very poor and can't see it taking over the world just yet.My whole experience was very good the staff were very friendly and took the time to talk to me and bring the car to the front for collection I think it was Kara.So thanks for a great experience.

I’d like to say what a pleasure it was recently buying a car from TMS Kia Leicester, particularly dealing with your salesman Myles. From the moment we first spoke he was very happy to help and even met us on his day off at another branch to show us the car we were interested in. At no point did we feel pressured into buying and felt assured with the process. Thanks again, credit to the company.

Outstanding service from TMS Leicester. Dealt with Kenny Ashton and was an absolute pleasure! Love our new Kia .

Recently purchased a car from TMS Coventry and dealt with Chris Parkes. Upfront and honest with no pressure. Contacted the dealership via phone, reserved the car, arranged a test drive and then arranged delivery after the sale. Would recommend Chris and this dealership.

Brought home my new Kia from TMS today. I can not fault any element of my experience. I dealt with Luke and he was fantastic every step of the way and made everything so easy and straight forward. Nothing is too much trouble and the knowledge shown is brilliant. What a great company to deal with.

Just bought second Volvo S90 inscription from TMS Hinckley .Would like to thank Hayden and Steve for there attention to detail and any question I had was answered straight away .. Many thanks to both of you .. Roy Clough

TMS Hinckley Volvo : bought an F Type Jag stunning car Steve & Lee made this deal happen I travelled over 300 miles to pick up the car , they pushed the boat out was a great deal thank you TMS , very professional team to deal with nothing was any trouble and a hassle free transaction, would recommend them to anyone well done guys top guys

Amazing service from TMS Volvo yet again!! Thank you Mitchell... you went above and beyond to help us!! We love our brand new XC40!! We will definitely be coming back to you for our next car.

Merry Christmas to Mitchell and everyone at TMS

I used TMS Volvo Leicester for a number of services when I was a Volvo owner. The team was always very helpful, very professional and very thorough. When there was a problem they were always very fair and worked hard to sort it out. I would strongly recommend them. I sold my Volvo as the quality of the car was well below that I had hoped for. If only the quality of the Volvo cars matched the quality off service offered by TMS Leicester......

Used for the first time this year for my cars first service .Excellent service wonderful staff , nothing to much trouble . If you have a Kia this is the place to go .

What can I say
I took my car in for a service & ended up with a new one
Thanks to Myles for his excellent sales skills
Nothing was too much trouble for him
Nothing was rushed & attention to detail exemplary
He has such an enthusiasm for the job, a credit to the company & thanks to Liam for overseeing
Always a coffee & a warm welcome at tms